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Customer Care Industrial Training

Location:
Hyderabad, Telangana, India
Posted:
September 13, 2020

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Resume:

CURRICULUM VITAE

Name:-Naveen konda

Contact number: +91-773*******

E-Mail: adf1yp@r.postjobfree.com

CAREER OBJECTIVE:

To work in an environment where I can flourish, build a lifelong career in the hospitality industry that has global potential and at the same time have real sense of pride in work.

PROFESSIONAL EXPERIENCE:-

NOVOTEL Chennai Sipcot by Accor hotels

(May 06TH 2019 TO till the date):

Implementing procedures, control systems for maintaining hygiene and quality standards.

Leading efforts for streamlining processes and generating cost savings in operations.

Responsible for planning and coordinating with clients to resolve their concerns/needs.

Ensure profitability of operations and supervise all aspects of Banquet management.

Co-ordinate with supporting teams for upkeep of Banquet & conference area and operating equipment in perfect working order through preventive periodic maintenance and as applicable.

Conducting training sessions to F & B team for smooth flow of operations.

Handling operational functions like pre-shifts staff briefings, creating the duty roster, vacation planning, and shift management.

Imparting appropriate training on Food preparation, Service Excellence and Teamwork to Banquet and support service staff.

Organizing and conducting practical and theoretical training programs, to enhance skills and motivational levels.

NOVOTEL HYDERABAD AIRPORT (JAN 10TH 2015 TO 20 JULY 2016):

I worked as an F&B attendant with the Novotel Hyderabad Airport.

•In charge for events with 11meeting rooms and 2huge lawns by leading the team in front successfully.

•Handling operational function like Pre-Briefing, Store Inventory & Shift management.

•Taking the Guest Feedback & achieved maximum positive feedback.

•Conducting the trainings to the team for the smooth flow of operations.

•Implement procedures, control system for maintaining hygiene and quality standards

•Leading efforts for streamlining processes and generating cost saving in an operation.

•Worked in different outlets in the department to get the better experience as well as knowledge.

•Responsible for planning and coordinating with clients to resolve their concerns/ needs

•Mercure Hyderabad kcp by Accor hotels :-

From 10-01-2017 TO 17-02-2019 worked As a Senior F&B associate.

Working as shift in charge in the absence of my Team Leader

Section allocation

Maintaining clean & Safe work area

Good at PO’S

Handle with guest complaints and make sure the guest is happy

Received appreciation letters from my GM 5 times

SUMMARY OF SKILLS:

Quick in grasping new subjects and subsequent applications.

Ability to take up challenges in my areas of interest.

Good experience in generating sales for the restaurant and banquet business, through efficient customer care.

Supervise the food & beverage operations in banquets and restaurants to implement the standard operational procedures & handling the customers to ensure that everything goes in order as per guidelines.

With an experience in various F & B outlets with well presented, excellent sale ability, customer focused initiative.

A team player with strong leadership, communication, relationship management, co-ordination skills and high standards to motivate staff to excellence.

INDUSTRIAL TRAINING:

Completed six months industrial exposure training program in Hotel Novotel Hyderabad airport (Accor Group of Hotels) in all major departments.

Select as a best trainee in during the period in f&b service department.

Selected star performer of the year 2016

PROFFESSIONAL QUALIFICATION:

Completed Bachelor of Hotel Management and Catering Technology from blooms College of Hotel Management, Hyderabad.

ACADEMIC CHRONICLE:

Completed Intermediate from Bhavitha Jr.College Suryapet.

Completed Secondary School Certificate from Z.P.H.S. Anajipuram, Nalgonda Dist.

STRENGHTS:

Honesty

Work in Multi Cultural Environment.

Self Confidence

Hard Working

Quick Learner

Positive Attitude

Team Work

Loyal

punctual

PERSONAL PROFILE:

NAME : NAVEEN KONDA

DATE OF BIRTH : 30-06-1995

MARITAL STATUS : Single

NATIONALITY : Indian

LANGUAGES KNOWN : English, Hindi and Telugu

RELIGION : Hindu

PASS PORT NO :

CONTACT NUMBER : +91-773*******

Email Address : adf1yp@r.postjobfree.com

DECLARATION:

I hereby declare that all the information given above is true to the best of my knowledge.

Place: Hyderabad

Date:

NAVEEN KONDA



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