Manager Executive Assistant
Resume:
SKILLS
COORDINATING TRAINING
REVIEWING RECORDS
PERSONNEL MENTORING
REPORTS GENERATION AND ANALYSIS
TIME MANAGEMENT SKILLS
PROBLEM RESOLUTION
EXCELLENT COMMUNICATION
FILE/RECORDS MAINTENANCE
PROCESS IMPROVEMENT
QUICK LEARNER
COMPUTER PROFICIENT
COMPUTER LITERATE
MULTI-TASK MANAGEMENT
EXPENSE CONTROL
EXPERT
TEAM MANAGEMENT
LANGUAGES
ENGLISH
AFRIKAANS
DUTCH
ABOUT ME
Professional Execu ve Assistant and Office Manager. Knowledgeable about opera ons and regula ons. Adept at calendar management and appointment scheduling. Proven invaluable at suppor ng execu ves in a busy and demanding office. Disciplined with 20 years of experience. Possesses excep onal organiza onal and communica on skills and proficient in me management. Proven ability to plan and manage business opera ons while promo ng cohesive rela onships. Strategic planner able to priori ze tasks effec vely to enhance execu ve's produc vity. Provides excep onal administra ve service with ability to coordinate team ac vi es to maximize efficiency. Detail-oriented, punctual, and hardworking. WORK EXPERIENCE
Dubai
Jul 2018 - Aug 2020
• Made arrangements for execu ve travel including travel ckets, visas, agendas for scheduled mee ngs, names of contact persons, and informa on about the country to be visited.
• Worked with other administra ve teams, human resources and finance staff to create and implement special projects and company events.
• Made all arrangements for conferences and seminars including venue reserva ons and made necessary travel arrangements for a endees.
• Designed and implemented computer filing system and increased effec veness of paper filing for all company records, reports and other documents.
• Used Request Management Systems to provide
administra ve and case management support and provide customer service.
• Created PowerPoint presenta ons for divisional mee ngs of execu ves held each month.
• Kept execu ve briefed on opera ons by recording mee ngs, keeping files current, and collec ng data and reports from different teams.
• Increased office efficiency by upda ng office records, spreadsheets and presenta ons to support management.
• Wrote concise reports from informa on gathered from research.
• Improved opera onal flow by coordina ng calendars for execu ve and management and alloca ng tasks to
administra on support team.
• Compiled mee ng agendas and typed minutes to distribute to department heads and execu ves.
Dubai
Nov 2016 - Jul 2018
• Implemented physical and digital filing systems for company documents so that team members could access records easily.
• Improved office procedures by introducing automa on to track records, dissemina ng data, and handling client correspondence.
• Arranged all domes c and interna onal travel plans for staff, including airline ckets, hotel reserva ons, and car rentals.
• Handled office opera ons and inventory and ordered supplies for equipment maintenance as needed.
• Provided outstanding customer service by answering ques ons about products and billing and solved customer issues.
• In charge of maintaining office inventory levels and ordering products according to budgetary constraints.
• Supported senior directors by producing consistently professional and error-free le ers, presenta ons and spreadsheets.
• Established fair job descrip ons, grading system, and salaries and benefit programs in accordance with industry standards, thereby increasing employee morale.
• Monitored performance and quality control, informed staff on best prac ces and protocols to effect correc ve ac on plans and successfully decreased project gaps in ming, materials, and labor costs.
• Resolved staff discrepancies by developing and implemen ng process improvements for company procedures.
• Kept up-to-date of benefit needs and trends, communicated with employees, and maintained employee benefits
programs.
• Supervised 22 employees to ensure proper records were kept for compensa on, benefits, wellness and safety concerns, HRIS, payroll, and other per nent data.
Dubai
Feb 2014 - Oct 2016
• Effec vely managed staff, allocated tasks, arranged for necessary materials, and surpassed company produc on goals.
• U lized performance data to assess opera ons and made adjustments in staffing to increase produc on to meet current demands from clients.
• Upgraded company's technological systems to improve processes and efficiency which resulted in increased project turn-around me.
• With input from staff, implemented changes to modernize and simplify procedures to increase profitability and increase customer sa sfac on.
• Implemented performance metrics to increase traceability of invoices and payments to ensure company's goals were met.
• Set priori es and schedules for work and installa ons in accordance with contract obliga ons.
• Collaborated with clients and staff to resolve conflicts and achieve team goals.
• Improved processes by implemen ng recommenda ons to eliminate issues and improve produc vity and quality of product.
• Responsible for recruitment, hiring, and training of employees for company projects, customer rela ons and customer service.
Johannesburg, South
Africa
Apr 2010 - Dec 2013
• Established and implemented a financial model for the new HR business unit.
• Kept track of monthly budgets and profit and loss reports to consistently achieve company's financial goals.
• Effec vely nego ated with vendors and successfully decreased company costs by 12%.
• Delivered and implemented various programs, such as staff engagement and gender and cultural diversity. Introduced sound and effec ve repor ng system to improve opera onal quality.
• Informed prospec ve job applicants of their expected responsibili es, compensa on and benefits in order to set clear expecta ons from the outset.
• Enforced exis ng company policies and updated those that were not effec ve to keep company abreast and aware of changing markets.
Johannesburg, South
Africa
Sep 2006 - Mar 2010
• During 2006 - 2010, provided company management
updates for all renewals including at-risk renewals and forecast for future costs.
• Controlled all confiden al and proprietary informa on released to company clients.
• Using SAP, documented all informa on from customer/client calls and onsite service calls.
• Acted as team leader for Bid team for Government project with the objec ve of promo ng close coopera on to share informa on and develop sa sfactory solu ons to successfully deliver various services.
• Responsible for monitoring various company databases to ensure accuracy of inventory.
• Responsible for execu ng plans for ISO 9001 accredita on.
• As needed, arranged for and/or conducted onsite training for employees.
WEBSITES & SOCIAL LINKS
h p://linkedin.com/in/surina-palmer-4777b
051
LinkedIn:
EDUCATION
Dubai
2020
• Professional Accredita on
Johannesburg, South
Africa
2010
• Professional Accredita on
Johannesburg, South
Africa
2011
• Professional Accredita on
Johannesburg, South
Africa
2005
• Professional Development
Johannesburg
2000
• Professional Accredita on
• Completed con nuing educa on in Subject
• Completed professional development in Subject
• Specialized Coursework
Vanderbijlpark
1997
• Classes
• Scholarly Associa ons
UIPATH Office Manager / EA to the VP of MEA
DESIGNYOUNG Office Manager / HR Manager
REAL MODEL
INTERNATIONAL
Opera ons Manager / HR Manager
PULENG
TECHNOLOGIES
Opera ons Manager / HR Manager
ALTRON (BYTES
TECHNOLOGY
GROUP)
Bid Manager / Quality Control Manager
MIDDLEEARTH HR Generalist
INTEC COLLEGE Project Management
LABOR LAW SOCIETY Labor Law Prac ces
SASOL OD CENTER
FOR LEARNING
Office Professionals
VAAL TRIANGLE
TECHNIKON
Higher Na onal Diploma
HOERSKOOL
DRIEHOEK
High school diploma
SURINA
PALMER
OFFICE MANAGER / EXECUTIVE ASSISTANT
Damac Akoya Oxygen, Dubai, Dubai,
United Arab Emirates
******.******@*****.***
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