Axel Perez

Parkton, MD ***** 443-***-****

linkedin.com/in/axelperez adf1kf@r.postjobfree.com

Tech Operations Client Manager Consulting & Revenue Cycle Executive

Dynamic, Data Driven & Decisive Leader Building & Retaining High-Quality, Motivated, & Cohesive Teams

Results driven tech operations, sales, revenue cycle, customer experience, and client management executive with comprehensive background in operational efficiency, P&L management, customer support, software and services implementations, technical support desk, automation, RPA, and cutting-edge revenue cycle technology. Demonstrated initiative, expertise, creativity, and driving success. Proficient at building operations departments from the ground up, analyzing and managing financial information, resolving discrepancies, and reducing DSO and bad debt. Proven track record of successfully analyzing critical business requirements and developing strategic cost-effective solutions to enhance competitiveness and increase revenue. Thrive in both independent and collaborative work environments.

Expertise in:

−Tech Operations

−Process Improvement/Best Practices

−Staff Development

−Revenue Cycle Management

−Reporting & Analytics

−Account / Project Management

−Sales Leadership

−EPM / EHR / PM Systems

−Dynamic and Predictive Analytics

−Process Automation

−Software Implementation

−Channel Partner Development

−Technical Support Leadership

−Healthcare Technology

−Offshore BPO Management

Professional Experience

DrChrono, Hunt Valley, MD 2016-Present

Vice President, Revenue Cycle Management and Operations

Part of 6 member executive team responsible for all strategic decisions related to company direction, finances, and KPI’s. Hired to build an operations infrastructure from the ground up. Responsible for all decisions related to back end operations, including but not limited to RCM, Account Management, Tech Support, software implementation, heavily involved in determining the billing software roadmap, and full site management of the Baltimore office. Key contributions:

●Full responsibility for DrChrono’s east coast office in Baltimore. Found property, negotiated lease, and lead all hiring activities. In the course of my first two years went from single employee in Baltimore to 40 employees while establishing and running an 8000+ sq. ft. facility.

●Lead RCM team to a growth of over 100% each year in revenue from year 1 to year 4. Managing over 500 clients in all states with over 60 different specialties. Managing over $2 Billion dollars in charges annually.

●Created and partnered with team of engineers on practice management software roadmap which lead to the successful development of automated processes and efficiencies both internally and for clients

●Successfully partnered with three BPO’s in India, the Philippines, and Africa to perform medical billing work, front line software support, and remote software implementation at an expense savings of over 50%. Currently leading project to create a DrChrono entity in India.

●Dropped client churn by 75% in year 1 of employment through implementation of streamlined revenue cycle and operational processes that result in greater revenue for clients, creating an Account Management structure to support all clients, and creating a culture of success with our internal team and clients.

●Responsible for 35-member support team handling all tickets, calls, and communication related to software issues, needs, access and more

●Responsible for 21-member software implementation and training team responsible for successful system setup, client training, and onboarding of all clients contracted with DrChrono

●Full P&L management of Operation department of over 8M annually

NEXTGEN HEALTHCARE, RCM Division, Hunt Valley, MD 2009 – 2016

Vice President, Operations

Served as a member of the Senior Management Team responsible for all strategic decisions related to company direction, finances, and KPI’s. Managed $11M P/L, staff of over 1250 employees, and business outsourcing vendors. Held responsibility for executive direction of all operations, including billing and collection functions for over 3.5K providers in various fields of practice with multiple EHR and EPM systems.

●Implemented software and services for new practices ranging from 2 – 2K providers, leading to successful and seamless revenue improvement.

●Increased collections 10% and production efficiencies 20% by leveraging technology and automation, establishing best practice in revenue cycle process, and building and training best in industry staff and management team.

●Oversaw all account management functions and served as executive sponsor for large accounts, guaranteeing overall high-level of customer satisfaction.

●Led development of best practices policies and procedures, enhancing billing, reimbursement and collection activities and ensuring compliance with all regulatory, legal, contractual, and accreditation requirements.

●Performed data analysis, wrote reports, and presented findings to internal and client executive management teams, boards of directors, and providers, generating actionable information for all involved.

●Implemented effective cost control measures, automating processes, facilitating creative workflow efficiencies, and effectively leveraging offshore BPO partners.

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Home CARE DELIVERED, Richmond, VA 2007 – 2009

Vice President, Revenue Cycle Management

Held responsibility for executive direction of all revenue cycle functions, including insurance verification, pre-authorizations, document imaging, medical documentation retrieval, medical claims, payment posting, accounts receivables, private pay collections and revenue compliance. Worked closely with auditors to ensure timely and successful reconciliation of accounts receivables. Managed operational budget.

●Reduced DSO by 34 days, bad debt 7%, and turn-around time for medical documentation retrieval by average of 6 days over 2-year period through implementation of revenue cycle enhancements.

●Led development of 'best practices,' enhancing billing, reimbursement, and collection activities and ensuring compliance with regulatory, legal, contractual, and accreditation requirements.

●Educated Board Members on financial matters, consulted with banks and payment vendors, and served as an SME on strategic planning committee, increasing growth and positively impacting cost control.

NATIONAL DIABETIC PHARMACIES / LIBERTY MEDICAL SUPPLY, Salem, VA 2000 – 2007

Director, Account Services

Managed all billing and collection functions, including insurance verification, claim submission, payment posting, accounts receivable, and refunds processing. Mapped departmental functionality and implemented process improvements, including workflow re-design and automation to maximize reimbursements. Provided guidance and key financial metrics to executive management team. Created management reports and statistical analysis to assist with budget forecasts and planning. Established revenue recovery team for hard to collect balances. Maintained DSO below industry standards.

●Developed and implemented KPI’s, evaluating department productivity.

●Implemented lock box posting procedures, electronic claim submission software and denial management systems, creating streamlined and efficient revenue cycle while decreasing expenses.

●Automated insurance eligibility and verification processes, increasing cash and improving DSO.

●Collaborated with Compliance Officer, ensuring departmental compliance with federal, state, and private payer programs for account receivable SOX controls.

Education & Languages

Bachelor of Science (BS), Business Administration, Concentration in Management, magna cum laude, Colorado Technical University, Colorado Springs, CO

Fluent in English & Spanish

Board Participation

Member of the Trizetto Advisory Board

Member of the Change Healthcare Advisory Board

LinkedIn Endorsements

"Axel has a strong reputation for making accounting departments realize profits and increased efficiency.”

Justin Ingram, Vice President

“I would recommend Axel to anyone in the healthcare finance space as a competent and results driven executive.”

Scott Snead, Chief Growth Officer

“Axel is a dynamic leader who wins the trust and respect of his teams and clients quickly through his ability to collaborate. He has a deep understanding of technology and RCM, and has participated as a national speaker in various venues. He is very intelligent and has the vision and finesse to transform organizations.”

Kristen Clossen, Vice President, RCM

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