Administrative Assistant Customer

Rebecca Lane

Watervliet, NY • 201-***-**** • **************@*****.***

CAREER GOAL

Dynamic professional with knowledge in office administration and customer services seeking a challenging Entry Level position. Personable and friendly with a background in sales.

QUALIFICATIONS

Microsoft Office: Word, Excel, and PowerPoint

Organizational Customer Service

Interpersonal Written/Verbal

Communication

Strategic Thinking Sales

ACADEMIC TRAINING

Management of Human Resources Composition and Critical Thinking

Management Fundamentals Marketing

Project Management Operations Management

Organizational Behavior Staffing the Organization

EDUCATION

Colorado Technical University – Colorado Springs, CO Bachelor of Science in Business Administration

Graduated: 8/2018

PROFESSIONAL SKILLS

Academic Training

Management of Human Resource: Job analysis, performance appraisals, recruiting, selection, compensation, career development, employee diversity, labor relations, 1

organization development and equal employment opportunity. Organizational Behavior Principles: Examine individual and group behavior within context of organizational design and culture. Understand motivation, leadership, managerial decision-making, group processes, and conflict resolution. Operations Management: Operations concepts, such as forecasting, planning products, technologies, facilities, demand, inventory, productivity, quality, and reliability. Customer Service

Ability to handle sensitive customer issues and resolve in a timely manner. Subject matter expert when it comes to researching customer inventory issues and assisting customers in developing records management plan. Skilled in listening to a customer’s issue and providing solutions in order to service the customer seamlessly while reducing customer costs. Communication

Listens effectively; actively encourages feedback and clearly communicates goals and objectives to the team.

Ability to verbalize and clearly write company goals, objectives, and inspire employees to be innovative and think outside the box.

Facilitate and lead employee meetings; actively participate in territory leadership meetings.

WORK EXPERIENCE

Aug. 2019-Aug. 2020-40hr week Lead Associate Ops – J. P. Morgan Chase – Albany, NY

Sep. 2014-Jul. 2015-40hr week Service Conflict Agent – Synchronoss Technologies – Bethlehem, PA

Feb. 2013-Sep. 2014-20hr week Cashier – The Home Depot – Phillipsburg, NJ Jul. 2010-Oct. 2010-20hr week Impact Team – Abercrombie & Fitch – Short Hills, NJ Jul. 2009-Oct. 2009-20hr week Waiter – Cozy Cupboard Tea Room – Convent Station, NJ

Jun. 2008-Jun. 2009 20hr week Dining Hall, Barista and Cashier – Panera Bread – Short Hills, NJ

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