Office Assistant Customer

Kൺආ අඅൾ W ඍൾ ൾൺൽ

Tucson, AZ ***** 414-***-**** ***************@******.***

Accomplished Office Assistant with experience addressing various business office needs, including file and document management, inventory allocation and technical training. Proficient in maintaining stringent financial controls and timelines. Diplomatic and professional when communicating with stellar time management and multitasking expertise. Responsible, punctual and productive professional when working with little to no supervision.

Filing and data archiving

Spreadsheet management

Billing and Invoicing

Scheduling

Payroll and budgeting

Detail-oriented, efficient, and organized.

Sage 50 US

59 WPM typing speed

Office administration

Office Supply Ordering

Relationship building

Excellent time management skills.

Office Assistant, 08/2019 to 03/2020

Authentic Granite Creations LLC – Tucson, AZ

Coordinated, scheduled and arranged meeting and travel calendars, including business and social events. Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.

Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.

Created and updated physical records and digital files to maintain current, accurate and compliant documentation.

Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.

Maintained office supplies inventory by checking stock and ordering new supplies as needed. Kept reception area clean and neat to give visitors positive first impression. Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.

Recorded expenses and maintained accounting records in Quickbooks. Greeted incoming visitors and customers professionally and provided friendly, knowledgeable Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

S අඅඌ

Wඈඋ H ඌඍඈඋඒ

assistance.

Office Assistant, 02/2019 to 08/2019

Southwest Traders – Tucson, AZ

Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.

Opened and properly distributed incoming mail to promote quicker response to client inquiries. Processed payments and documented account changes for financial accuracy and transparency. Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.

Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.

Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.

Created presentations and proposals for use in meetings, assisted in bookkeeping and produced budget reports.

Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments. Organized, stored and retrieved files to enhance daily operations and support customer needs. Created detailed expense reports and requests for capital expenditures. Server, 03/2018 to 02/2019

Canyon Ranch – Tucson, AZ

Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences. Maintained customer satisfaction with timely table check-ins to assess food and beverage needs. Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.

Maintained customer satisfaction by clarifying questions about orders and specialty items. Kept server areas clean and stocked during service hours to increase efficiency while working tables. Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times. Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.

Greeted and maintained relationships with regular customers. Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.

Prepared beverages and filled food orders for customers. Hostess /To-Go Specialist, 06/2016 to 03/2018

Texas Roadhouse – Tucson, AZ

Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.

Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.

Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.

Assisted managers with quickly resolving service- and food-related issues. Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.

Collected credit card, cash and gift certificate payments and dispensed change for cash transactions. Cultivated positive guest relations by managing information and orchestrating speedy seating. Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.

Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.

Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.

Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.

Supported servers, food runners and bussers with keeping dining area ready for every guest. Watched dining area staff to evaluate server loads and calculate accurate wait times. Assigned patrons to tables suitable for needs and restaurant section rotation. Informed servers of newly seated parties for speedy service. Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.

Documented reservations, alerted servers and managers of large groups and prepared seating. Associate Degree : Veterinary Technology

Pima Medical Institute - Tucson, AZ

High School Diploma: 06/2011

Nathan Hale High School - West Allis, WI

Eൽඎർൺඍ ඈඇ

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