Sales Customer Service

LUC MUHIZI

Phone: 226-***-****

Email: **********@*****.***

CAREER OBJECTIVE

Highly-dedicated, enthusiastic, and professional IT Specialist with experience in designing, developing, and maintaining business software and system as per user requirements and managing related databases and networks. Capable of writing Java, C, HTML, CSS, and SQL code, performing software testing, debugging, and enhancement functions as well as providing technical support to the team and clients

TECHNICAL SKILLS

•Experience in Web development software such as HTML, CSS and JavaScript.

•Excellent analytical and critical-thinking skills with the ability to troubleshoot or resolve complex system, software or hardware issues.

•Ability to cope with fast-paced and challenging environment as well as make effective decisions under tough situations.

•Strong communication skills with the ability to convey technical information clearly and concisely to team members and clients

•Customer-centric mindset.

•Working knowledge of SQL and Oracle databases, C++, Java, JavaScript, MySQL and RDBMS, network topologies.

•Knowledge and experience with multiple OS such as Linux, Windows, Mac and Unix as well as proficiency with MS Office Suite products

•Ability to cope with fast-paced and challenging environment as well as make effective decisions under tough situations

•Ability to self-manage and meet project deadlines.

EDUCATION BACKGROUND

Advanced Diploma in Computer Systems January 2018-Present

Technology (Co-Op)

Fanshawe College, Canada

WORK EXPERIENCE

Feb 2020-July 2020 Customer Service / Sales Associate

Provide fast, friendly service

Actively seek out customers

Ask open ended questions about customer’s projects in order to determine their needs and level of expertise

Describe features and benefits of merchandise

Explain the steps needed to complete projects and the products needed

Pick, organize and verify orders for delivery or pick-up

Utilize computer terminals and/or Home Depot portable phone to check inventory, look-up orders and notify customers when product is ready for pick-up

Employer: Home Depot

July 2019-Dec 2019 Inventory Associate

•Working closely with merchandise distribution tech and within vendor timelines in order for credits or returns to be efficiently expedited.

•Prioritizing and coordinating all orders are properly allocated in the inventory system, dated and updated promptly in all pertinent systems.

•Developing and maintaining a positive relationship with buyer, vendors and internal departments.

•Load and unload trucks

Employer: RGIS

April 2018-June 2019 Sales Associate

Greeted customers at the door and assisted with purchases

Answered customer questions and advised shoppers

about sales

Created attractive displays highlighting seasonal inventory.

Highly skilled in customer service and can communicate

effectively with clients

Excellent Customer Service and interpersonal skills

Proficient with computers, learns new software systems with ease

Proficient in multitasking and can prioritize multiple jobs as necessary

Self-motivated and possess a strong desire to succeed and meet goals

Proficient in most retail sales technology systems

Employer: Boutique Crazy Halloween

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