Operations Coordiantor

RENEE MILLER

LONG ISLAND CITY, NY *****

412-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Experienced Operations Coordinator with a demonstrated history of working in the non-profit organization management industry with a results-driven approach and dedication to achieving equity in education. Skilled in Education Policy, Operations, Project Management, Customer Service, and Microsoft Office. Strong operations professional with a bachelor’s degree focused on Education and Public Policy with a minor in Sociology from Penn State University.

SKILLS

• Education Policy

• Operations Management

• Parent & Community Engagement

• Recruiting

• Project Management

• Data Analysis

• Database Management

• Customer Service

• Invoicing

• Maintaining Inventory

• Logistics & Renovation

• Experience with WordPress & Wix

• Proficient in Microsoft Office Suite & Outlook

• Proficient in Canva, Slack, & Periscope

WORK HISTORY

Sandler Search- September 2019 - April 2020

Operations & Search Coordinator New York, NY

• Managed client invoicing and followed up on any outdated payments

• Drafted internal and external communication and documents including meeting minutes, position specifications, pitch decks, interview guides, and interview evaluation forms

• Attended conferences and briefed staff to stay informed on changing demands and trends in the nonprofit, philanthropy, and foundation landscape

• Served as project coordinator for open or potential searches and followed up with senior leadership

• Coordinated meeting logistics by reserving conference rooms, calendaring meetings, printing materials, etc.

• Performed in-depth reviews to check competitor activities with ad placement, keyword use, placement bids, etc. and researched recent executive transitions to inform the organization's recruiting efforts

• Coordinated and executed various events including client meetings and candidate interviews Success Academy Charter Schools- July 2018 – July 2019 Operations Coordinator Queens, New York February 2019 - July 2019

• Identified and resolved unauthorized, unsafe, or ineffective practices by inspecting and maintaining building and instructional areas regularly

• Evaluated third-party vendors to assess quality, timeliness, and compliance of deliveries, maintained tight cost controls, and maximized business operational efficiency for over 700 students and staff members

• Set, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands

• Planned and ensured proper implementation of event logistics for thousands of community members

• Managed all inventory and supply ordering for two Success Academy schools

• Adhered to strict, quickly changing deadlines regarding supplies and logistics upkeep with frequent detailed reporting on progress

• Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs

• Oversaw annual budget with effective controls to prevent overages and support sustainability objectives Office Coordinator Queens, NY July 2018 - February 2019

• Founding operations team member of a brand-new Success Academy middle school

• Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements including using the DOE system, ATS (Automate the Schools) o Utilized database to track student information and contact families regarding health forms, doctor’s notes, registrations forms, etc.

• Trained new employees on administrative procedures, company policies, and performance standards

• Published weekly school newsletters to families and staff regarding the upcoming events and announcements for the weeks ahead

• Interacted with customers professionally by phone, email, or in-person to provide information and directed to desired staff members

Consortium for Public Education- June 2016 - August 2017 Education Intern McKeesport, PA

• Wrote a grant application for project funding

• Researched and presented college financial information to local school administrators and educators

• Created lesson materials, visuals, and digital presentations to supplement lesson plans

• Collaborated with staff to develop a comprehensive project proposal form to guide program development in schools

• Filmed and produced website videos using Final Cut EDUCATION & COLLEGIATE ACTIVITIES

Bachelor of Science Education and Public Policy

Minor Sociology

Pennsylvania State University

University Park, PA May 2018

Degree Highlights:

• Education Theory and Policy Courses

• Political Science and Sociology Courses

• Statistical and Data Analysis Courses

• Diversity, Equity, & Inclusion Courses

• NAACP Penn State Chapter

Fundraising Chair

• Penn State Dance Marathon for a Cure (THON)

Operations Committee Member

• No Lost Generation Penn State Chapter

Advocacy Director

• Penn State Sociology 101

Teaching Assistant

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