Executive Care
Resume:
KRISHNAKUMAR . M
A-***, Plot No A-*,Amibka Apt,Sector-20 Nerul, Navi Mumbai, Maharashtra India 400706
Mobile: +919********* ~ Email: *****.*****@*****.***
ASSIGNMENTS
Restaurants, ~ F & B Operations
In the Hospitality sector
Over 13 years of experience in the Hospitality industry. A dept at planning, supervising the F&B Operations including procurement and maintenance of inventory levels for smooth functioning of operations. Experience in developing and follow up of the service standards, Capability of delivering value-added customer service and achieving customer satisfaction by providing customized products as per requirements. Excellent communication, inter- personal, liaison & problem solving skills; ability to work in a multicultural environment.
Core Competencies include;
Bar/Coffee Shop /Banquet Operations/Lounge - Quality Compliance - Guest Satisfaction
AREAS OF EXPERTISE
Operations
Bar/Coffee Shop /Banquet Operations/Lounge as a Manger; inclusive of formulating & implementing the department’s Standard Operating Procedures includes goals, budgets, plans, administrative activities, etc.
Ensure high quality services to achieve customer delight by extensive interaction with guest and quick resolution of problems.
Coordinate with in-house and potential guests to understand their requirements and customize the product and services accordingly.
Food & Beverage Operations
Ensure compliance with pre-set quality & hygiene standards as well as aesthetic presentation of food and beverages.
Manage high standards of sanitation and cleanliness in my operational area.
Maintain inventory and par stock levels for all inventory and non inventory items.
Conduct regular physical inventories of CCGH, bar and assesses projected needs; coordinateith other hotel departments for smootherioning.
Assisting various beverage promotions in the outlet.
Maintaining and updating the food menus of the outlet on a regular basis.
Awarded as the best employee of the month.
Client Servicing
Ensure customer satisfaction by achieving delivery of service quality norms by interacting with guests, handle guests' requests.
Team Management
Safeguard all food production & colleagues by implementing training to increase their knowledge about safety, sanitation, and accident prevention principles.
Impart appropriate training on Food preparation, Service Excellence and Teamwork to the service staff.
Organize & conduct Practical and Theoretical training programs, to enhance skills and motivational levels.
ORGANIZATIONAL EXPERIENCE
March 2019 till July 2020 as Asstiant Restaurant Manager
Hilton Chennai.
Leading the team Vacoso’s (All Day Dining Restaurant)
Executive lounge,In Room Dining.
Tripadvisor ranked 2 out of 609 Hotel in Chennai which was in 17 in March 2019.
Tripadvisor ranked 17 out of 6023 Resturant in Chennai which was on 22nd March 2019
Zomato rank 4.3/5
Taking care of Restaurants & Bar operations and the paper works for the smooth operations
Handling centralized restuarnts reservation desk for the hotel
Taking caring operations alone with brunch and the lounge
Planing new promotions for the Bar and Restauarnt
Making festivals pre P&L Report and also month end reports
Attending Manger’s Meeting and sharing the idea for delevoping bussiness
Making duty roaster for the team
Making covers Report for the restaurant
Co ordinating with finance department for dropping of bills and other work
Co ordinating with Event’s host and hotel operational department for smooth operation
Taking care the payroll of the Restaurant
Doing the costing for the Restaurant & Bar for the promotions
One contact person for the purchasing & ordering the equipment for the department
One person contact for the Human Resources Training Program from the department
Worked on few successful food & beverage promotions exposure to the outlet in its competition and increase in revenue and covers.
Encouraging outlet GSA to achieve beverage targets
Designing menus for the Restaurant.
August 2018 till March 2019 as Asstiant Banquet Manager
Courtyard by Marriott Mumbai International Airport
(India’s Biggest Courtayrd with Room Inventory of 334).
Taking care of Banquet paper works for the smooth operations
Co ordinating with Banquet Sales and Events team for the events Details.
Attending Manger’s Meeting and sharing the Idea for delevoping business.
Making Month end report of Department.
Making duty roaster for the team.
Co ordinating with finance department for dropping of bills and other work
Co ordinating with Event’s host and hotel operational department for smooth operation
Taking care the payroll of the Restaurant
One contact person for the purchasing& ordering the equipment for the department
One person contact for the Human Resources Training Program from the department
Worked on few successful food & beverage promotions exposure to the outlet in its competition and increase in revenue and covers.
Encouraging outlet GSA to achieve beverage targets
Taking care of Bar operations and inventory
Designing menus for the Restaurant.
March 2017 till August 2018 as B & F Executive
Renaissance Mumbai Convention Centre Hotel,
Marriott Executive Apartments
Incharge for the Fratelli Fresh (All Day Dining Restaurant)
Executive lounge, Restaurant Reservations Desk & Pool Bar( B & F Executive )
Tripadvisor ranked 39 out of 13716 restuarnt in Mumbai which was in 161 in August 2016
Zomato rank 3.9/5
Taking care of Restaurants & Bar operations and the paper works for the smooth operations
Handling centralized restaurants reservation desk for the hotel
Taking care breakfast and dinner operations alone with brunch and the lounge
Planing new promotions for the Bar and Restuarnt
Making festivals pre P&L Report and also month end reports
Attending Manger’s Meeting and sharing the idea for delevoping bussiness
Making duty roaster for the team
Making covers Report for the restaurant
Co ordinating with finance department for dropping of bills and other work
Co ordinating with Event’s host and hotel operational department for smooth operation
Taking care the payroll of the Restaurant
Doing the costing for the Restaurant & Bar for the promotions
One contact person for the purchasing& ordering the equipment for the department
One person contact for the Human Resources Training Program from the department
Worked on few successful food & beverage promotions exposure to the outlet in its competition and increase in revenue and covers.
Encouraging outlet GSA to achieve beverage targets
Taking care of Bar operations and inventory
Designing menus for the Restaurant.
March 2017 till August 2017 as B & F Executive
Renaissance Mumbai Convention Centre Hotel,
Marriott Executive Apartments
Incharge for the Pool Bar & Lake View Café (All Day Dining Restaurant)
( B & F Executive )
Tripadvisor ranked number 5 out 13716 Restaurant in Mumbai
Zomato rank 3.8/5
Taking care of Restaurants & Bar operations and the paper works for the smooth operations
Handling centralized restuarnts reservation desk for the hotel
Taking care breakfast and dinner operations alone with brunch and the lounge
Planing new promotions for the Bar and Restuarnt
Making festivals pre P&L Report and also month end reports
Attending Manger’s Meeting and sharing the idea for delevoping bussiness
Making duty roaster for the team
Making covers Report for the restaurant
Co ordinating with finance department for dropping of bills and other work
Co ordinating with Event’s host and hotel operational department for smooth operation
Taking care the payroll of the Restaurant
Doing the costing for the Restaurant & Bar for the promotions
One contact person for the purchasing& ordering the equipment for the department
One person contact for the Human Resources Training Program from the department
Worked on few successful food & beverage promotions exposure to the outlet in its competition and increase in revenue and covers.
Encouraging outlet GSA to achieve beverage targets
Taking care of Bar operations and inventory
Designing menus for the Restaurant.
Febuary 2016 till March2017 as B & F Executive
Renaissance Mumbai Convention Centre Hotel,
Marriott Executive Apartments
Incharge for the Fratellifresh (Itlian Restaurant & Breakfast)
Executive Lounge and also Restaurant Reservations Desk
( B & F Executive )
Taking care of Restaurants & Bar operations and the paper works for the smooth operations
Tripadvisor ranked 147 out of 13716 restuarnt in Mumbai which was in 3326 in feburay 2016
Zomato 3.9/5
Handling centralized restuarnts reservation desk for the hotel
Taking care breakfast and dinner operations alone with brunch and the lounge
Planing new promotions for the Bar and Restuarnt
Making festivals pre P&L Report and also month end reports
Attending Manger’s Meeting and sharing the Idea for delevoping bussiness
Making duty roaster for the team
Making covers Report for the restaurant
Co ordinating with finance department for dropping of bills and other work
Co ordinating with Event’s host and hotel operational department for smooth operation
Taking care the payroll of the Restaurant
Doing the costing for the Restaurant & Bar for the promotions
One contact person for the purchasing& ordering the equipment for the department
One person contact for the Human Resources Training Program from the department
Worked on few successful food & beverage promotions exposure to the outlet in its competition and increase in revenue and covers.
Encouraging outlet GSA to achieve beverage targets
Taking care of Bar operations and inventory
Designing menus for the Restaurant.
January 2016 till Febuary 2016 as B & F Executive
Renaissance Mumbai Convention Centre Hotel,
Marriott Executive Apartments
Incharge for the Emperors Court & A Bar(Lounge Bar)
( B & F Executive )
Taking care of Restaurants & Bar operations and the paper works for the smooth operations
Attending Manger’s Meeting and sharing the Idea for delevoping business
Planing new promotions for the Bar and Restuarnt
Making festivals pre P&L Report and also month end reports
Making duty roaster for the team
Making covers Report for the restaurant
Co ordinating with finance department for dropping of bills and other work
Co ordinating with Event’s host and hotel operational department for smooth operation
Taking care the payroll of the Restaurant
Doing the costing for the Restaurant & Bar for the promotions
One contact person for the purchasing& ordering the equipment for the department
One person contact for the Human Resources Training Program from the department
Worked on few successful food & beverage promotions exposure to the outlet in its competition and increase in revenue and covers.
Encouraging outlet GSA to achieve beverage targets
Taking care of Bar operations and inventory
Designing menus for the Restaurant.
October 2015 till January 2016 as B & F Executive
Renaissance Mumbai Convention Centre Hotel,
Marriott Executive Apartments
Incharge for the Pool Bar & Lake View Café (All Day Dining Restaurnt)
( B & F Executive )
Taking care of Restaurants & Bar operations and the paper works for the smooth operations
Attending Manger’s Meeting and sharing the Idea for delevoping bussiness
Making duty roaster for the team
Making covers Report for the restaurant
Co ordinating with finance department for dropping of bills and other work
Co ordinating with Event’s host and hotel operational department for smooth operation
Taking care the payroll of the Restaurant
Doing the costing for the Restaurant & Bar for the promotions
One contact person for the purchasing& ordering the equipment for the department
One person contact for the Human Resources Training Program from the department
Worked on few successful food & beverage promotions exposure to the outlet in its competition and increase in revenue and covers.
Encouraging outlet GSA to achieve beverage targets
Taking care of Bar operations and inventory
Designing menus for the Restaurant.
April 2015 till September 2015 as B & F Executive
Renaissance Mumbai Convention Centre Hotel,
Marriott Executive Apartments
Incharge for the Executive Lounge
( B & F Executive )
Taking care of Restaurants & Bar operations and the paper works for the smooth operations
Making duty roaster for the team
Co ordinating with finance department for dropping of bills and other work
Going through Banquet Event Order and getting the pre set up done before time
Co ordinating with Event’s host and hotel operational department for smooth operation
Taking care the payroll of the lounge
Doing the costing for the Restaurants & Bar for the promotions
One contact person for the purchasing& ordering the equipment for the department
One person contact for the Human Resources Training Program from the department
Worked on few successful food & beverage promotions exposure to the outlet in its competition and increase in revenue and covers.
Encouraging outlet GSA to achieve beverage targets
Taking care of Bar operations and inventory
Making innovative cocktails and mocktails for the special occasions
December 2014- April 2015
Itc Grand Central Mumbai A Luxury Collection Hotel
Banquet Captain
Incharge for the Banquet Operation
Making duty roaster for the team
Co ordinating with finance department for dropping of bills and other work
Co ordinating with vendors for additional man power
Going through Function Prospectus and getting the pre set up done before time
Co ordinating with Event’s host and hotel operational department for smooth operation
One contact person for the purchasing& ordering the equipment for the department
Encouraging Banquet GSV to achieve goals
Taking care of Bar operations and inventory
Achieved revenues in excess of over the Budget
December 2012- March 2014
December 2012 Promoted as Restaurant Captain for the Aqua Lounge
Renaissance Doha City Center Courtyard by Marriott,
Marriott Executive Apartments
Restaurant Captain
Incharge for the Aqua Lounge (Pool bar) and the Glo cocktail bar
Taking care of Restaurants & Bar operations and the paper works for the smooth operations
Making duty roaster for the team
Taking care the payroll of the Restaurants & Bar
Doing the costing for the Restaurants & Bar for the promotions
One contact person for the purchasing& ordering the equipment for the department
One person contact for the Human Resources Training Program from the department
Achieved GSS Rank first in the Middle East and Africa for brand Renaissance and Courtyard by Marriott
Worked on few successful food & beverage promotions exposure to the outlet in its competition and increase in revenue and covers.
Encouraging outlet GSA to achieve beverage targets
Taking care of Bar operations and inventory
Making innovative cocktails and mocktails for the special occasions
February 2012- December 2012
Renaissance Doha City Center Courtyard by Marriott,
Marriott Executive Apartments
GSA All day dining
All day dining -Cross Road Kitchen Achieved revenues in excess of 30% over the budget
Achieved GSS Rank first in the Middle East and Africa for brand Renaissance and Courtyard by Marriott
Worked on few successful food & beverage promotions exposure to the outlet in its competition and increase in revenue and covers.
Encouraging outlet GSA to achieve beverage targets
Taking care of bar operations and inventory
Making innovative cocktails and mocktails for the special occasions
May2011-September2011
End of Contract (First contract)
Amet Cruises Pvt Ltd, India’s First luxuries cruises with the Indian flag
Bartender
Part of the pre - opening team of the Amet cruises to set up food &beverage service Operations
24 hour Bar Achieved revenues in excess of over the Budget
Worked on few successful food & beverage promotions exposure to the outlet in its competition and increase in revenue and covers.
Encouraging outlet GSA to achieve beverage targets
Taking care of bar operations and inventory
November 2010 –May 2011
End of Contract (First contract)
Blue Ocean Cruises PVT LTD
Waiter
Part of the pre - opening team of the Blue Ocean cruises to set up food &beverage service Operations
24 hour coffee shop-The Dining Room Achieved revenues in excess of 35% over the budget
Worked on few successful food & beverage promotions exposure to the outlet in its competition and increase in revenue and covers.
Encouraging outlet GSA to achieve beverage targets
June 2008 - November2010
Renaissance Mumbai Hotel & Convention Centre,
Marriott Executive Apartments
GSA Coffee Shop
24 hour coffee shop-The lake view café Achieved revenues in excess of 42% over the budget
Achieved GSS scores of 92% for the current period
Worked on few successful food & beverage promotions exposure to the outlet in its competition and increase in revenue and covers.
Encouraging outlet GSA to achieve beverage targets
ADDITIONAL EXPERIENCE
Nov 2007 - Jan 2008
JW Marriott Mumbai
IT Banquets
Nov 2006 – Jan 2007
Sea Princes Hotel Mumbai
IT Banquets
ACADEMIA
Bachelor of Science in Catering and Hotel Administration passed with Frist class (2015)
Metropolitan Institute of Hospitality Studies, Mumbai and passed with Frist class
Cocktails & Dreams Institute of Bartending passed with A class
PERSONAL VITAE
Date of Birth 2nd July 1988
Contact this candidate