Executive Assistant

* ********** ***** **

Cynthia Paras Rotap

Cynthia Paras Rotap, BSN, RN

Office # : +966-**-******* ext 68640

Mobile # : +966-**-*******

Email address : ******@*****.***

Mailing Address : Office of Executive Director, Administrative Services (MBC-J 83) King Faisal Specialist Hospital & Research Centre (Gen. Org.) Room #1, 2nd floor, Hamad Center

Prince Sultan Street, Rawdah District, Jeddah, KSA

- or -

King Faisal Specialist Hospital & Research Centre (Gen. Org.) P.O. Box 40049

21499 Jeddah, KSA

WORK QUALIFICATIONS AND APTITUDE

Executive Office Management and Support, Sales and Customer Service, Call Center Operations, Management Reporting, Operational Planning, Recruitment, and Health Care Provider

Fifteen years (15) years of solid work related experiences in supervision, coordination, and senior administrative functions in non-clinical hospital operations including six (6) years of work related experiences in international recruitment and personnel salary standardization (nursing, administrative, medical, and allied health) for a tertiary Hospital of 460 and 1500 bed capacity, three

(3) years as classroom instructor and on-the-job mentor for secretarial internship

- patient services - executive office management

- customer service - research and reporting

- budget and control - supply chain management operations

- operational audit - housing services operations

- performance improvement projects - food services operations

- contract management (bidding, procurement,

awarding, payment, and termination)

- transportation services operations

- maintenance operations and services

- human resources job reconciliation

(recruitment from sourcing to onboarding,

promotion and transfers, salary

standardization

- strategic goal setting and evaluation

- environmental services (housekeeping,

pest control, waste management,

laundry and uniform operations)

- policy development and

implementation

Six (6) years in customer service including retail sales and marketing, event and sales organizer, call center operations (national/international toll services, telecommunications help desk supervisor for more than 200 call center agents)

Two (2) years as nurse therapist in skin clinic

Competencies and aptitude:

- Computer literate

- Self-Starter and with initiative to improve self and others

- Strong analytical, writing, and research assistant skills

- Adept in analyzing problem situations and finding practical solutions

- Proven record of driven customer satisfaction and excellence

- Proven ability to learn and adapt to new skills, procedures, software applications through training and hands-on experience with minimal supervision.

- Equally effective working independently and in cooperation with others.

- Highly motivated towards improvement and achievement of set goals.

- Efficient in promoting positive and productive environment.

- Established reputation for hard work, excellence, and efficiency. Resourceful and self- confident; can get the job done, and do it well.

- Strong interpersonal and communication skills.

- Remain calm and able to work well under demanding conditions. 2 Curriculum Vitae of

Cynthia Paras Rotap

PERSONAL PROFILE

Birth Date July 13, 1972

Marital Status Married

Nationality Filipino

EMPLOYMENT PROFILE

King Faisal Specialist Hospital and Research Centre (Gen. Org.) – Jeddah Branch Jeddah, Kingdom of Saudi Arabia

11 April 2013 to Present, Senior Hospital Assistant Office of the Executive Director, Administrative Services 26 Nov 2011 to 10 April 2013, Hospital Assistant I Office of the Director, Support Services Division

June 14, 2011 to 25 Nov 2011, Hospital Assistant I, International Nursing Recruitment Employment Department, Human Resources Services

June 13, 2010 to April 30 2011, Hospital Assistant I, International Recruitment Employment Department, Human Resources Services

(for the recruitment of department chairmen, allied health, and nursing recruitment - Zones 1-2 US and CA)

August 15, 2008 to June 13, 2010, Hospital Assistant II Employment Department – Human Resources Services

* additional task – Nursing Recruitment (All Zones), Administrative Recruitment for Hospital Assistants/Transcriptionists/Laborers/Laundry/Security Staff, others as assigned King Fahad Medical City

Riyadh, Kingdom of Saudi Arabia

August 01 2007 to June 06, 2008, Medical Secretary (as Nursing Recruitment Coordinator) HR Development Section, Personnel Department - HRD

- Responsible for salary standardization of incumbent nursing staff and local/international nursing candidates (full time)

Feb 15, 2005 to July 31, 2007, Administrative Coordinator Office of the Executive Director, Administrative and Financial Affairs Medical Secretary (assigned as Nurse Recruiter)

International Section, Employment Department HRD

- Responsible for International and Local (Expat) Nursing Recruitment FURLA (Phils Import-Export Co., Inc.) - An affiliate of PJ Lhuillier Group of Companies Makati, Philippines

October 2, 2003 to Feb 15, 2005, Area Sales Supervisor

(Retail Sales and Marketing: Product Franchising)

Oct 2000 to Oct 2003, Branch Operations Manager

DIGITEL Inc (Digital Telecommunications Services Inc.) Bulacan, Philippines

Oct 1, 1999 to June 28, 2000, Senior Customer Service Representative

(Call Center Operations – Toll and Help Desk)

Starworks-SPL Corporation ( BYLOZ Clothing Co., Inc / B.U.M. EQUIPMENT USA ) Las Piñas, Metro Manila, Philippines

March 1, 1996 to June 20, 1997, Area Sales Supervisor

(Retail Sales and Marketing: Product Franchising)

Face and Body Rejuvenation Center (Facial Care Center) Las Piñas, Metro Manila, Philippines

Feb 1, 1994 to Feb 1996, Nurse Therapist

(skin treatment and facial massage)

3 Curriculum Vitae of

Cynthia Paras Rotap

ACADEMIC AND PROFESSIONAL CERTIFICATIONS

2017 May, National Certified II in Caregiving, TESDA (TVET Competency)

- Valid until 2022

1993 September, Registered Nurse awarded by the Philippine Regulatory Commission (PRC)

- Valid until 2021

2018, IELTS Academic, Over-all Band Score 8.5, British Council, Jeddah KSA

2017, IELTS General Training, Over-all Band Score 8.0, British Council, Jeddah KSA

2016, June, Graduated in Nursing Aide and Caregiver Programs (TCI – IVETA)

2016, February, Certified Heart Saver / First Aid Provider by the American Heart Association (AHA)

2016, March, Certified Basic Life Support Provider by the American Heart Association (AHA)

1993, March, Bachelor of Science in Nursing (BSN), Cebu State College

1989, March, High School, University of the Philippines (College Cebu) EMPLOYMENT HIGHLIGHTS

2016, Project Champion, Performance Improvement Project: Standardize the Record-to-Report Process on all Contracted Services within the Administrative Services

2015, Project Team Leader. Performance Improvement Project: Project. “Reduce the Percentage of Inaccurate Memo Initiated and Processed through the Enterprise Correspondence System (ECS) within the Administrative Services Group.” - KFSH&RC-J

2015 Project Champion (PEAK TEAM), KFSH&RC-J

Professional & Essential Administrative Knowledge - Together Everyone Achieves More

2015 Event Organizer. Secretarial Enhancement Session on Administrative Guidelines and Enterprise Correspondence, KFSH&RC-J

2015 Training Coach. Focused Training Workshop on Admin Guidelines, KFSH&RC-J AlMa'ather Cave Park, Riyadh, KSA

2014 Awardee, Exceptional Performance Award at KFSH&RC (Gen. Org) – Jeddah, KSA

2004 Organizer. Pacific Plaza Bodega Sale 2, Pacific Plaza Condominium, Makati City, Philippines

2013 Developer, Saudi Career Development Program (SCDP)Training Plan for Administrative Coordinator, KFSH&RC-J

2009 Developer, Recruitment and On Boarding Survey; Behavioral Interview Questionnaire; Skills - Administrative Staff Questionnaire, KFSH&RC-J

2008 Researcher and Editor, Expatriate Manual for New Hires 2003 Aug, Organizer / Area Sales Supervisor, Pacific Plaza Bodega Sale 1, Pacific Plaza Condominium, Makati City, Philippines

2001 Organizer / Area Sales Supervisor, Christmas Bazaar (Retailer), Glorietta IV Mall, Ayala, Makati City, Philippines

2000 Organizer / Sales Manager, Rack Bottom Sale, Festival Mall, Muntinlupa City, Philippines COMMITTEE PARTICIPATION (KFSH&RC, JEDDAH)

2019 to present, Assistant/Member, Hospital Safety Committee

2019 to present, Assistant/Member, Managerial Quality Management Committee

2019 to present, Assistant/Member, Administrative Services Management Committee

2018 Member, Committee on Skills Development and Career Path of Administrative Professionals

(Senior Hospital Assistants and Hospital Assistants)

2016 - present, Reporter/Representative. Social Media Accounts, by Public and Media Affairs

2016 Member/Support Staff, Organizing Committee: International Quality & Patient Safety Conference (An Endless Journey), Jeddah KSA

2016 Lecturer/Facilitator. Hospital Operations for the Office Administration Program (OAP), Niagara College

2015 Member/Support Staff, Organizing Committee: 5th Family Medicine Conference (2015 Update)

2015 - present, Member, Task Force to Review the Enterprise Correspondence System,

2014 – 2016, Mentor, Medical Secretarial Program / Office Administration Program trainees, Niagra College

2013 - 2017, Committee Secretary, Administrative Credentials Committee (ACC) 4 Curriculum Vitae of

Cynthia Paras Rotap

2013 - 2017, Committee Secretary, Development and Procurement Committee of Essential Scope of Works for Hospital Services at Mega Project Site

2013 - 2016, Committee Secretary, Administrative Services Staff Recognition Approving Committee

2012-2013, Appointed as Minute Secretary/Coordinator in selected and highly confidential investigation committees by Chairmen, Investigation Committee (Mr. Mujahid AlHarithy) TRAININGS AND SEMINARS ATTENDED

King Faisal Specialist Hospital and Research Centre (Gen. Org) 2020 Jan 27 Transforming the Patient Experience

2020 Jan 22 Just Culture Response to Incident Course 2020 Jan 22 Developing the Capacity to Think Strategically 2019 Nov 21 Universal Error Prevention Skills Training 2019 Sep 25-26 ISO Internal Auditing (ISO 9001, 2015; ISO 14001, 2015; ISO 45001, 2018) 2019 Sep 23 Emergency Preparedness and Fire & Electrical Safety 2019 Feb 28 Communicating during Organizational Change 2018 Oct 17 Project Management Fundamentals

2018 Oct 2 Advanced Formulas and Functions in Excel 2013 2018 Oct 2 Admin Professionals: Common Administrative Support Tasks 2018 Jun 21 Employee Relations Manual (ERM) Proficiency Test 2017 Jun 6 Interacting Effectively with Colleagues 2017 Jun 6 Fundamentals of Exceptional Customer Services 2017 May 25 Training for Business Results

2017 May 15-18 Annual Capability Building Program to Enhance Educational Instructional Effectiveness 2017 May 14 Initiating and Planning a Project (Rotap) 2016 2016 May 4-5 Conflict Management

2016 Apr 24 Mentorship Program_Refresher Course

2016 Apr Emergency Preparedness and Fire & Electrical Safety_2016 2015 Mar 27-28 COACH to the Focused Training Workshop for Secretaries 2015 Feb Presentation Skills

2015 Feb12 Quality Improvement and Patient Safety

2015 Feb 09 Root Cause Analysis

2015 Jan 28 Who Cares Workshop

2014 Nov 08 Building Powerful & Productive Teams, John Chapplear, Changing the Focus, LLC 2014 Sep 21-22 Time Management

2014 Sep 08 Performance Improvement (P.I.) Workshop 2014 Jun 28 Administrative Professionals Representing Your Boss 2014 Jul 07 Behavior: Putting Your Best Foot Forward 2014 Apr 21-22 The Customer Service Excellence, by Jill O’Connel, IIR Middle East 2014 Feb 12 Quality Improvement & Patient Safety

2013 Oct 27-Dec12 Business Writing Course, by Anton Van Deventer 2013 Jun 9-10 The Platinum Rule, by Mr. John Chappelear, Changing the Focus, LLC 2010 Sep 25 Implementing Organizational Ethics, by Learning Tree International 2004 Nov 4 Store Superselling : Converting Window Shoppers to Buyers AESOD, Shangrila Plaza Hotel, Manila, Philippines

2004 Aug/Sep Moment of Truth Workshop – a Customer Service Cycle PJLI Corporate Communication Division, Makati City, Philippines 2002 Mar Visual Merchandising Concepts – Autumn Winter 2002

(1st International Franchisees Meeting), FURLA Regional Office, Hongkong 2003 Jul Visual Merchandising Concepts – Spring Summer 2004 FURLA Headquarters, Bologna, Italy

2002 Sept Customer Service Seminar, PJLI Group of Companies, Makati City, Philippines 2002 Feb Global Trends in Retail Operations, Shangri-la Hotel, Mandaluyong, Philippines FURLA (Phils Import-Export Co., Inc.)

Digital Training Center (DIGITEL), Quezon City, Philippines 5 Curriculum Vitae of

Cynthia Paras Rotap

2000 May Handling Billing Inquiries and Complaints 2000 Apr Handling Customer Complaints

2000 Jan Performance Appraisal System

1999 Nov 12 Credit Management

1999 Nov 8-11 Introduction to Telecommunications

Product Familiarity Course

Customer Services, Processes and Policies

Performance System

1999 Oct Competence Development Technical Training 1996 Sep Effective Supervision for Retail Operation ( 5 day seminar ) Centre for Continuing Education, Ateneo de Manila University Makati, Philippines

1996 Aug Excellent Customer Service for Managers/Supervisors Development Dimensions International ( SGV )

Muntinlupa, Philippines

1996 Mar Excellent Customer Service Beyond Expectations Development Dimensions International ( SGV )

Muntinlupa, Philippines

Phils Import Export Company

2004 Oct Organizer. Pacific Plaza Bodega Sale 2

Pacific Plaza Condominium, Makati City, Philippines 2003 Aug Organizer / Area Sales Supervisor, Pacific Plaza Bodega Sale 1 Pacific Plaza Condominium, Makati City, Philippines 2001 Oct-Dec Organizer / Area Sales Supervisor, Christmas Bazaar (Retailer) Glorietta IV Mall, Ayala, Makati City, Philippines 2000 Dec Organizer / Sales Manager, Rock Bottom Sale 3 Festival Mall, Muntinlupa City, Philippines

PROFESSIONAL REFERENCES

Eng. Sultan Al-Owshan Executive Management Consultant Former Executive Director, Administrative Services King Faisal Specialist Hospital and Research Centre – Jeddah Branch

+966-**-******* / *********@*****.***

Mr. Paraic Bergin Assistant Executive Director, Finance Commercial Management, Health Insurance & Costing

Hamad Medical Corporation, Qatar

Former Executive Director, Administrative Services King Faisal Specialist Hospital and Research Centre – Jeddah Branch ************@*****.***

Dr. James Dockins Assistant Professor of Healthcare Leadership Rockhurst University, USA

Former Executive Director, Administrative Services King Faisal Specialist Hospital and Research Centre – Jeddah Branch ***********@*****.*** ; ***********@***.***

Mr. Ahmed Al-Rowaily Director, Support Services

Former Director, Supply Chain Management

King Faisal Specialist Hospital and Research Centre – Jeddah Branch Starworks-SPL Corporation ( BYLOZ Clothing Co., Inc / B.U.M. EQUIPMENT USA ) 6 Curriculum Vitae of

Cynthia Paras Rotap

*******-*******@******.***.**

+966-*-******* ext 68811/ 40408 / +966-**-*******

Eng. Hani Elkhatib Deputy Director, Engineering, Utilities and Maintenance King Faisal Specialist Hospital and Research Centre– Jeddah Branch *******@******.***.** /+966-**-******* ext 67223 / 43432 Mr. Abdullah Al-Harthy Assistant Chief, Financial Control Senior Auditor, Financial Control, Comptroller

King Faisal Specialist Hospital and Research Centre– Jeddah Branch **********@******.***.** /+966-**-******* ext 66332 / 050-***-**** Ms. Rania Makki Head, Food Services

King Faisal Specialist Hospital and Research Centre– Jeddah Branch ******@******.***.**/+966-**-******* ext 67177

Ms. Hanan Fallatah Head, Employment Services - HR

King Faisal Specialist Hospital and Research Centre– Jeddah Branch *********@******.***.**/+966-**-******* ext 66656

Mr. Ghaleb AlHarthy Head, Environmental Services (former Head, Food Services) King Faisal Specialist Hospital and Research Centre– Jeddah Branch *******@******.***.**/+966-**-******* ext 66661

Ms. Fatima Abarri Former Head, Employment Services - HR King Faisal Specialist Hospital and Research Centre– Jeddah Branch ***********@*******.*** /+966-*********

Ms. Taghrid Abdelhadi Former Sr Employment Representative, International Employment– HR King Faisal Specialist Hospital and Research Centre– Jeddah Branch **********@*******.***

Ms. Veronica Zulueta Operations Manager

Phils Import Export Company Inc (FURLA)

1782 Candelaria St Makati City

e-mail : ********@*******.***

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