Jose Jerome M. Anlacan

Contact Info: +639*********

Email: adf1dx@r.postjobfree.com

Professional Summary

I have over 10 years of experienced as a Senior Telemarketer doing Inbound and Outbound Sales, Routinely handle high-volume of calls, high-quality work within the deadline. Highly skilled and knowledgeable on customer relationship management as well as online engagement. Over 3 years of experience working in salesforces.com 2 of which were spent as a System Administration in on an IT solutions firm. I became freelancer System Administrator of Salesforce.com CRM and engagement in three different organizations to manage their system.

Skills

-Knowledgeable on Salesforce.com software and applications, Sales Cloud, Service Cloud, Marketing Cloud, and Salesforce.com Platform.

-Strong oral and written communication skills while also having been recognized as being a good listener.

-Good at explaining technical details in layman’s terms.

-Goal oriented and driven to meet expectations

Work Experience

System Administration / CRM analyst

IT solutions firm

April 17, 2015 – Current

Work on a consulting basis with organizations that are looking to improve their customer relationship management processes.

Advice clients on what resources could help them achieve their stated goals, and coordinate meetings with software sales teams to pitch products to them.

Participate in the training and implementation of new CRM software solutions (including Salesforce.com and Bitrix24), acting as contact between software support teams and clients.

Assisting clients in creating customized service packages that included the applications and programs best designed to meet their unique needs.

Process Executive

Time Warner Cable Ecommerce

June 2010 – October 2013

Served as part of an Ecommerce Sales team that worked individually to the delivery of online services and products.

Daily reports and communication between internal support team and implemented smoothly and issues (if any) were resolved quickly.

Acted as the first point of contact for clients experiencing issues with services and products.

Studied the performance metrics and technical support protocols of marketing apps to help clients troubleshoot issues over the phone.

Barclays online Banking

November 2013 – December 2014

Managed client report requests and retrieval.

Manage client financial reports and inquiries

Product specialist for sole proprietor to corporate businesses

Process Credit card application for new and existing clients

Education

STI College

Bachelor of Science in Information and Technology

2004 - 2009

Hobbies and Interest

Wakeboarding, Occasional traveler, Acoustic guitar, Outdoor activities and Exotic pets preferably invertebrates.

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