Education/Customer Success Consultant

Sarah M. Gantert Education/Customer Success Consultant

Panajachel, Guatemala ********@*****.*** +1-484-***-**** Career Summary:My career in education has provided me with expertise in navigating high pressure situations, learning new skills quickly, prioritizing/solving problems effectively, and establishing/retaining close relationships with clients.

Career Goal:Working with a mission driven, community focused company, non-profit or NGO (preferably in education, poverty alleviation, or women’s rights) to build local capacity and empower communities. Panajachel Colegio Internacional, Panajachel, Guatemala August 2019-June 2020 Administrative Director and Fundraising Coordinator (consultant)

● Helped create scope and sequence of curriculum across content areas

● Created and planned both local and international fundraising campaigns

● Maintained social media profiles and conducted community outreach

● Planned and implemented online learning initiatives to help meet the needs of students with varying levels of internet access (due to covid-19)

Perchwell, New York, NY February 2019-July 2019

Customer Success/Learning and Development Manager (consultant)

● Created Perchwell customer training and education center; including online training portal

● Planned and wrote Perchwell training manuals

● Created personalized training materials for specific client needs

● Conceptualized and created Customer Success roadmap with manager Kiddom, New York NY April 2018-November 2018

Customer Success Specialist (consultant)

● Onboarded customers with a focus on improving time to value

● Authored self-service training manuals, blog posts, and a customer-facing self -service portal

● Operated the Kiddom Helpdesk with an average response time of less than 60 seconds

● Documented customer feature requests and interfaced with product and design teams to refine core product roadmap

● Created and tracked KPI’s using Salesforce, Keen, Intercom, and Fullstory to drive customer engagement

● Managed customer relationships while maintaining a 100% retention rate Eduscape LLC, Montvale NJ, April 2017-April 2018

Senior Education Specialist

● Planned, negotiated, and closed a multi-year professional development deal

● Managed relationships with edtech partners to create professional development plans.

● Developed online learning modules

● Revised and updated existing professional development materials and plans Downingtown STEM Academy, Downingtown PA, April 2011-April 2017 Social Sciences Teacher & Founding Staff Member

● Wrote international studies curriculum and created project based learning experiences

● Taught International Studies, Psychology, and Theory of Knowledge

● Project managed complex technology integrations, including LMS, in classrooms

● Level 2 Google Certified Teacher; Microsoft Innovative Teacher Wilson School District, West Lawn, Pennsylvania June 2008 -June 2011 Social Studies Teacher

● Taught US History and AP Psychology

● Created a new East Asian Studies class and wrote curriculum from scratch

● Raised school AP Psychology scores from an average of 2 to 4 EDUCATION:

Currently Pursuing:

American University Washington, DC May 2019-May 2021 Master of Arts in International Relations/Development Completed:

Wilkes University Wilkes Barre, Pennsylvania August 2009-January 2011 Master of Science in Education, GPA 4.0

Kutztown University of Pennsylvania Kutztown, Pennsylvania August 2004-May 2008 Bachelor of Science in Secondary Education

LANGUAGES

English Native

Spanish B1-B2 (written)

B2-C1 (verbal)

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