Customer Care Manager
Resume:
• A Rapid learner with beneficial multi-tasking capabilities
• Team-oriented and Self-motivated
• Proficiently analyze and cater to customer needs regarding products and services
• Assist managers with daily operational activities such as billing, creating reports, and ordering supplies
• Adroitly handle emails, invoices, daily deposits, inventory, and collections
• Adept at mentoring team members to enhance their skills and maximize their productivity LESLIE CHAPPELL
************@*****.***
PROFESSIONAL ATTRIBUTES
PROFESSIONAL BACKGROUND
AR Supervisor
Peak Completion Technologies, Inc, Midland, TX Aug 2009 - Aug 2020
• Assisted district managers with customer information and part number of tools
• Supervised inventory management, daily billing and billing international clients, weekly collections, daily deposits, and monthly sales tax where applicable
• Effectively supported Peak Fishing with invoicing and collections and legal department with MSA’s and COI’s
• Developed trending market opportunities and implemented new and value-added services to enhance the growth of marketing and sales campaigns and to increase profitability
• Proficiently produced more profits through enhancement programs and modified the bottom-line by increasing client and employee retention rates
• Quantified and precisely created monthly reports and annual sales forecasting data
• Mentored junior team members to enhance their skills and efficiency to accomplish organizational productivity
• Efficiently performed administrative tasks including solving customer queries, handling emails, ordering supplies, and assisting CFO when needed EDUCATIONAL BACKGROUND
Graduate
Big Spring High School - Big Spring, TX
May 1996
PROFILE SUMMARY
A devoted Supervisor with over 11 years of experience in effectively developing cost-effective techniques to strengthen customer care service and accomplish organizational targets. Adept at Electronic Data Invoicing(EDI), assisting managers, billing, and deposits, ordering supplies, leading and managing a team, communicating with diverse clients, and implementing quality assurance examination to ensure maximum productivity. Competent individual accomplishing deadlines cautiously while enhancing the overall operations of the corporate by utilizing strong interpersonal skills. PROFESSIONAL SKILLS
• Invoicing and daily billing
• Strategic planning
• Training and mentoring
• Team Leadership
• Profound knowledge of
customer service
• Handling multiple databases
• Strong communication and
Interpersonal skills
Kevin Orr-District Manager, Tool
Hand
Peak Completion Technologies
Don Wells-District Manager
Peak Completion Technologies
Lauren Morath-CFO
Peak Completion Technologies
TECHNICAL SKILLS
• Ariba/SAP
• Peachtree
• QuickBooks
• MS Office Suite
• M-1
• Pivot Table
• Cortex
• Oracle
• OpenInvoice
• E-Procurement
• EDI
REFERENCES
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