Customer Service

Summary of Experience

Ability to collect, analyze and record accurately

Excellent computer skills

Good filing and organizational skills

Experience in handling confidential paperwork

Ability to take accurate phone messages and deliver messages promptly.

Good customer-relations background

Work Experience

North shore University Health system Highland Park IL

Senior Radiology Support Associate 02/2014-Current

Burned CDs per Medical Records request, load outside CDs into PACS, request comparison images from outside institutions.

Assured the appropriate documentation is completed prior to release of patient’s images and/or reports.

Greeted patients as they enter Radiology Department, check in patients and order exams in Epic, distributed screening forms to CT patients and MRI Patients.

Accurately adhered to downtime procedures to assure appropriate information is available resulting in excellent continuity of care for patients.

Answered phones and transferred calls as necessary.

Maintained confidentiality of all materials handled within the Network/Entity as well as the proper release of information.

Complied with Network and departmental policies regarding issues of employee, patient and environmental safety and followed appropriate reporting requirements.

Demonstrated/modeled the Network’s Service Excellence Standards of Performance in interactions with all Patients.

Complied with Network and departmental policies regarding attendance and dress code.

Aon Hewitt Navigators Lincolnshire, IL

Customer Service Associate 08/2013-11/2013

Took messages for Benefits Advisors

Routed calls to Benefits Advisor

Answered inbound calls pertaining to the status of an application or general customer inquiries.

Responded to instant live chat requests

Actively listened to participants to understand both verbal and non-verbal queries.

Researched option s in proprietary Aon Hewitt tools and elsewhere on the internet.

Made outbound calls to Confirm and schedule participant’s appointment with a Benefits Advisor.

Fully and accurately documented all conversations and actions taken on each interaction.

Working with Benefits Advisor and Enrollment Specialists, assisting them with their work load during periods of high call volume.

Wal-Mart Gurnee, IL

Cashier 06/2012- 08/2013

Entered purchases into cash register to calculate total purchase price.

Accepted cash, checks, or bankcards for payment; complete check and bankcard transactions according to established procedure.

Calculated discounts or references; request customer identification for certain discounts and receipts as required.

Balanced cash drawer and receipts; document discrepancies.

Kept register area neat and stocked with necessary supplies.

Assisted in other areas of store, such as service desk, clean-up, shelf-stocking, and keeping merchandise displayed in an orderly manner.

Education and Training

Diploma, Ade-Osho High School, 2012

Certificate, Crown Computer College 2009

Associate’s Degree Nursing- College of Lake County, Present

Pharm D Midwestern University Chicago college of Pharmacy, Present

References Available Upon Request

Contact this candidate