English Teacher Customer
Resume:
LOUISE
VAN KAAM
Contact
Address:
Krugersdorp, 1739
Phone:
Email:
***************@*****.***
Personal Details:
ID: 950**********
Passport: A0565147
Birth Date: 4 July 1995
Language: English / Afrikaans
Nationality: South African
Skills:
• Team Leader
• Good Communication
• Initiative
• Interpersonal Skills
• Conflict Arbitrator
• Adaptability
• Very Organized
• Great with people
• Microsoft Office
• Internet Savvy
About me:
I am a positive, fun outgoing person with a good sense of humor, high confidence level and can communicate well. I work well within a team as well as independently. I am fully capable of speaking, reading and writing in English and Afrikaans. I have leadership and organizational qualities which help me put passion in to achieving my goals and dreams. I am a hard worker and work well under high stress environments and tight deadlines. I have the ability to stay calm in an emergency or threatened situation, if needed I can take control of the situation. I am proud of my work and take my company objectives into consideration when making decisions outside of work. I am disciplined and respectful towards my company, teammates and management.
Experience
English Teacher - 09/2019 to 02/2020
Beihai Bilingual School, Weifang, China
• Cooperate with designers to create clean interfaces and simple, intuitive interactions and experiences.
• Develop project concepts and maintain optimal
workflow.
• Work with senior developer to manage large, complex design projects for corporate clients.
Retention Specialist - 09/2017 to 08/2019
Profmed Specialist, Centurion
• Respond to customer queries and address service
complaints in a timely manner.
• Develop new strategies for customer retention activities.
• Analyze customer feedbacks and develop new
techniques to ensure customer retention.
• Provide excellent customer services and ensure customer satisfaction.
• Build positive working relationships with customers for repeat businesses.
• Explain customers about new products and benefits.
• Make sales calls to existing and new customers for business growth.
• Perform customer negotiations and reach a fair
conclusion from both business and customer
perspectives.
• Giving financial advice to existing members if and when required.
• A solution-based approach to be followed to try to curb the defection of members.
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LOUISE
VAN KAAM
Contact
Address:
10 Down Street, Kenmare,
Krugersdorp, 1739
Phone:
Email:
***************@*****.***
References:
JP Snyman
Profmed Medical Aid
Phone: 072-***-****
Adv. Quentin Donaldson
The Labour Counsel
Phone: 087-***-****
Harry Hlapi
Labour Law Services
Phone: 011-***-****
Experience
Employee and Client Relations - 05/2017 to 08/2017 The Labour Counsel, Johannesburg, Gauteng
• Drafting and renewal of contracts and employment guides and policies.
• Chair disciplinary hearings.
• Involved with Commission of Conciliation, Mediations and Arbitration (CCMA) hearings.
• Labour Law legal Advisor.
• Communicating with clients and maintain a good
relationship.
Consultant and Legal Advisor Intern - 03/2017 to 05/2017 Labour Law Services, Randburg, Gauteng
• Mediation between two parties.
• Telephonic and client consultation.
• Communication skills.
• Settle cases before matter is referred to Commission for Conciliation, Mediation and Arbitration (CCMA).
• Analyzing of briefs before further legal steps taken and labour law legal advisor.
Administration Clerk Intern - 2016
Spirotech International, Krugersdorp, Gauteng
• Administration support to professionals.
• Ensure smooth-running throughout the industry.
• Supervise the work of junior staff.
• Maintain filing systems.
Education
Bachelor of Commerce: Industrial Psychology and Labour Relation Management - 2014 - 2016
North West University, Potchefstroom, North West
TEFL 120 Hour Certificate - 06/2019
Teach Tefl Language School, Online Certificate
Matric - 2009 - 2013
Hoërskool Noordheuwel, Krugersdorp, Gauteng
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