Home : 632-***-****

/ mobile (***) 917-***-****

Email:adf1ba@r.postjobfree.com

** ****** ** *** *** Bosco

Paranaque City

Paranaque City Philippines

Diosdado M. Fajardo Jr.

Career Summary

A seasoned sales and operations leader who is always able to drive the productivity of the assigned team. More than 30 years of solid sales, operations and customer service background gained from reputable companies spread on different industries showing resiliency and adaptability both as a leader and team worker. Acknowledged leader and practitioner of “people empowerment” for sustained growth.

Experience

Oct 2019 – Present Snappy

General Manager

Reports directly to the Board of Directors to give timely update on the business and accomplishment of goals and strategies agreed upon.

Make the App as the Preferred Partner for Ride Hailing and Delivery.

Working together with key participants to allocate the budget and spread resources accordingly.

Spearheading strategies to steer the company’s future in a positive direction and be resilient to changes to sustain existence.

Driving the company’s operating capabilities to surpass customer satisfaction and retention, and company goals.

Controlling company costs, and introducing tactical initiatives to address long production of the Application and ensuring public interest is kept.

Monitoring invoices, money handling procedures, accounting and bank processes in partnership with Finance.

Overseeing marketing initiatives and implementing better business practices. Focusing on digital creatives to adapt to market demand.

Delegating responsibilities to ensure staff members grow as capable participants. Bring team members to the next level and prepare for succession planning.

Employing various initiatives to coach employees to optimize their capabilities.

Completing performance reviews in a prudent manner.

Assessing and implementing improved processes and new technologies, and collaborating with management regarding the implementation of these improvements.

September 2018 – September 2019 Lazada

Vice – President for Fleet

Build capacity for logistics requirement

Ensure all touchpoints are well supported in terms of vehicle requirement

Liaise with sub-contractors to support the company in terms of trucking requirements both for short and long term engagement

Ensure that cost per parcel is managed effectively

Lead recruitment drives for delivery partners

Conduct calibration with subcons to further strengthen relation and partnership

Plan and execute logistics strategy especially during online revolutions

Establish offices for effective logistics distribution and enhanced productivity

Represent the company as a senior member to meets and conferences

Grew independent contractor count by 220% in four months

Sustained fleet requirement during company online revolution

Led the department to complete turnaround in terms of meeting key performance indicators given limited time and resources

Introduced vehicle ownership program to the targeted delivery couriers

May 2014-September 2018 Sun Life of Canada Phils.

Regional Sales Manager

Cluster Management

Design and execution of agency related training programs

Review and implement promotion of agency workforce to management

Corporate financial literacy presentations

Liaise between agency and Head Office and coordinates execution of strategies

Manage local campaign and drive performance through roll outs of activities and incentives

Manage and execute team building programs for the agency force

Led and provide support to thirteen (13) New Business Offices with manpower of 2450 from the previous manpower of 1600

Managed back office support to agency manpower and provide assistance for faster turnaround

Led several engagement activities to improve manpower, activity, retention and total productivity of the agency force

Provide financial literacy seminars and workshop for learning units

August 2004 – April 2014 Call Center Learning Institute

President

Founded and formed a corporation embarked on a mission of “helping people improve their lives”.

Responsible for the partnership with at least five big Business Process Outsourcing major players providing support to their recruitment program.

Liaised with government agencies for accreditation as a “key provider “ for manpower support.

Provided leads to BPO players for a good source of pool to improve labor margin.

Trained and led a team of consultants and advisors for various key learning programs.

Conducted Leadership Development Program for a major BPO player and improving key result areas of middle management.

Established another learning academy that is showing strong potential for good margin.

Prepared financial forecast including revenue stream that has earned the interest of a major learning center in India that has opened their options of establishing their network here in the Philippines.

Introduced soft skills trainings to BPO partners to improve “selling habits and customer service”.

Produced key performer tag teams for BPO partners

January 2002- August 2004 Avon Cosmetics Inc.

Sales Manager

Tasked to handle a portfolio of 30 Franchise Managers having a Field Plan of Php 192,000,000 for year 2004.

Increased portfolio sales for Q1 by at least 12% vs. previous year.

Managed a very strong Q2 which is currently trending to hit 15% growth over last year.

Successfully contributed to the re-focusing of the company’s client base from direct selling to corporate selling as well.

Have increased the number of service boutiques by at least 6 in only five months.

Conducted business opportunities workshop to women organizations which accounted for 3% of sales growth.

Ended year 2002 with a modest 22% growth as compared to company’s expectation of 18%.

Have managed to increase salesforce count by at least 6,700 dealers in a matter of ten months.

Has successfully managed to increase salesforce retention by 8% vs. PY by continuously developing programs towards this key performance indicator

Managed to increase recruits from corporate accounts by re-introducing our products as suited for high-end market as well.

October 1999-December 2001 Philippine Fuji Xerox

Sales Manager

Tasked to handle global accounts for the year 2000.

Increased sales by about Php 4,600,000.00 in only five weeks of actual selling.

Introduced total account management policy highlighting on very strong focus on customer service.

Tasked to spearhead a sales team that is expected to produce double the output of each sales officer for the year 2000.

Currently no.1 in terms of sales output.

Successfully managed a global project that is expected to generate USD 1,800,000.00 for the company

Handled document management solutions to corporate accounts as the company is known as an IT critical supplier.

Has outlined a comprehensive Enterprise Solution for the Manufacturing Industry.

Recipient of top performance award for the year 2000.

1998- Oct1999 British Airways Naia Pasay City

Airport Duty Manager

Responsible for the attainment of a perfect on time departure of at least 100 flights which is ranked number 5 in the whole BA network and first in the Philippines.

Supervise over all operations for both incoming and outgoing flights.

Recipient of an award from the US Ambassador to the Philippines for good customer service.

Ensured high customer service which is rated No.1 in Manila for pre-departure procedures.

Liaise with government agencies to ensure smooth operations of the airline.

Effectively managed the ground handling agent numbering at least 65 for every given flight.

Effectively managed an increase in flight schedule from three to four with the use of the same number of staff.

Effectively contributed to the cost-reduction scheme of the company by way of monitoring costs in every department.

Regularly communicated with the Head Office to be able to transmit all relevant data for our operations.

Responsible for detection of improperly documented passengers resulting to huge savings in terms of imposed fines.

1990-1997 British Airways Makati City

Customer Services Assistant

Cross-trained for various functions.

Acted as Airport Duty Officer on a monthly basis.

Responsible for the attainment of high customer service as reviewed by the Regional Headquarters.

Effectively handled passenger baggage complaints resulting in a turnaround on their impression from being negative to positive.

Participated in numerous sales activities to promote presence of BA in the local market.

Trained in London to be assigned as a Fire Safety Officer of BA Manila.

Received numerous citations for honesty from different passengers for good customer handling.

Expanded sales in the marine market by closely coordinating with accounts not being serviced by BA before.

1988-1990 Anscor Travel Makati City

Account Executive

Directly reports to the General Manager for regular update on market growth.

Responsible for the increase on the use of accounts such as San Miguel, Citibank and Pilipinas Shell of ATC as their preferred travel agency.

Prepared itineraries for top management of mentioned accounts for them to effectively maximize their duty travel.

Seminars Attended:

November 2004 Stephen Covey 8th Habit

Makati Shangri-La

November 2004 Greenbelt Project Certification

Ortigas Pasig City

August 2001 Offering Solutions to the Manufacturing Industry

Fuji Xerox Asia Pacific Singapore

January 2000 Management Skills

Philippine Fuji Xerox Headquarters Paranaque City

October 1999 Professional Selling Skills

Philippine Fuji Xerox Headquarters Paranaque City

Feb 1999 Supervising Aircraft Loading

MIASCOR Logistics Center NAIA

Aug 1998 Fire Safety Officers Course

Cranebank London

Jun 1997 Supervising Airport Contingencies

Cranebank London

Jul 1996 Telephone Sales

Cranebank London

Jun 1992 Winning For Customers

Cranebank London

Aug 1991 Key to Customer Services

Cranebank London

Nov 1990 Welcome to British Airways

Cranebank London

Education

Graduated in 1988 with a Bachelors Degree in Tourism at the University of the Phillipines. Founding Member of the UP Travel Club on 1987. Actively participated on presentations of the UP Repertory Company as one of its committee member. Member of the UP Sports Society and UP Stag.

Interests:

Sport shooting and badminton

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