F&I Manager/Sales

*.Objective

Finance/Account Manager position allowing for parlay of demonstrated ethics, computer, compliance, creativity, latitude, organization, interaction, multi-tasking, sales, customer service, communication, collections, billing and project management skills proven by more than 20 years of successful employment in the retail and commercial auto industry.

2.Profile

Self-motivated, very good at conflict resolution, personable business professional with talent for quickly mastering technology. Proficient, diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records and strong organizational and negotiation skills. Excellent interpersonal skills. Strong attention to detail. Excellent follow-through skills. Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Excellent with vendor partnerships/relationships and proficient in collaborating effectively with others.

3.Skills Summary

Project Management

Report Preparation

Written Correspondence

Office Skills

Strong Auto Finance sales

Microsoft Office, Excel & Word

Customer Service

Cash Handling

Marketing & Sales

Sales closing abilities

Professional Presentations

Demonstrated ability to make sound decisions

4.

5.Professional Experience

Achieved proactive and timely communication to customers and team members on loan decisions and guidelines. Responded to requests and complaints, make sales, process sensitive documents and provide information as requested.

Organized and lead small-group sessions/training on requesting proper documentation from customers and sales paperwork completion using layman’s terms to facilitate understanding.

Improved business relationships and delivered high level sales presentations increasing monthly income and profit.

Developed and maintained business by identifying new opportunities and demonstrating value to customers, which requires a thorough knowledge of bank and competitor products.

Introduced vehicle financing and insurance to customers and cross sold products and providing them with a thorough explanation of said products and managed credit/debit cards, checks and cash as customers provided for down payments.

EMPLOYMENT HISTORY:

6.JIM SHORKEY FORD – White Oak, PA

7.Finance Manager – Sept 2019 to August 2020

8.

9.BOWSER AUTOMOTIVE - Pleasant Hills, PA

10.Finance Manager - February 2017 to November 2018

CENTURY III CHEVROLET - West Mifflin, PA

Finance Director - April 2010 to February 2017, November 2018 to Sept 2019

Finance Director/Manager - April 2006 to June 2009

#1 COCHRAN - Pittsburgh, PA - Monroeville, PA

Finance Manager - Infiniti & Hyundai stores, June 2009 to December 2009

TEAM HONDA (AUTO NATION) - Lithia Springs, GA

Salesperson/Internet Sales - January 2004 to June 2004

ED VOYLES HYUNDAI - Smyrna, GA

Salesperson - June 2004 to November 2004

CENTRAL FLORIDA CHRYSLER/JEEP/DODGE- Orlando, FL

Salesperson - November 2004 to June 2005

BILL HEARD CHEVROLET-Sanford, FL

Salesperson, June 2005 to September 2005

SPHERION STAFFING SVCS - Atlanta, GA

Coca-Cola Campus - Cr Un clerk - Nov 2005-Jan 2006

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