Customer Service Manager

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Experience continued from page*

Position Held: Distribution Team Leader, 04/2014 – 04/2016

Employer: University of South Africa, Pretoria

• Manage human resources

• Optimise team performance

• Work in teams

• Manage owner drivers

• Perform administrative duties

Position Held: Warehouse Team Leader, 12/2012 – 04/2014

Employer: ABI ( Soft Drinks Division of SAB), Rustenburg

Manage offloading of all truck after checking in at night

Manage picking of shipments

Manage checking accuracy and loading

Ensure that all shipments checked and loaded are dispatched on SAP

Ensure correct Compiling of shipping manifests an filled

Manage incoming and outgoing haulage, accuracy and that

Ensure that all trucks are parked and ready for the driver

Ensure proper house keeping

Hand over to morning shift

Position Held: Stock Supervisor, 07/2012 – 11/2012

Employer: ABI ( Soft Drinks Division of SAB), Rustenburg

To ensure the safeguarding of company assets and inventory whilst minimising risk, fraud and losses by ensuring compliance to company policy and procedures

Maintain sufficient stock levels as per the depot operating plan

Coordination of Daily and Monthly stock takes

Analyse and suggest adjustments to the short-term forecast

Manage stock age, quality to rotational standards

Manage unaccountable stock losses through reconciliation of Distribution, Inter-depot and internal stock movements

Produce timeous & accurate stock control reports as per required stock control procedures and processes

Generate stock availability reports

Management of Isolated stock

Document management and record keeping

Audits on depot control processes

Generate and report on stock variances

Posting of variances daily

Confirmation of inter depot movements

Analyse and update fuel stock sheet

Interact with the Warehouse on stock count / control processes

Effective interaction with the whole Operations team and relevant internal/ external stakeholders

Experience continued from page 2

Position Held: Cross Dock Supervisor, 08/2010 – 03/2012

Employer: ABI ( Soft Drinks Division of SAB), Northam

Manage a distribution Cross dock site,

Manage offloading of all truck after checking in

Manage loading of shipments just received in

Manage checking accuracy and loading

Ensure that all shipments checked and loaded are dispatched on SAP

Ensure correct Compiling of shipping manifests and shipping memos are filled

Manage incoming and outgoing haulage, accuracy and that

Ensure that all trucks are parked, loaded and ready for the driver

Ensure proper house keeping

Hand over to the next shift

Position Held: Acting Picking Supervisor, 04/2010 – 06/2010

Employer: ABI ( Soft Drinks Division of SAB), Rustenburg

Conducting all picking activities, tasks and system updates within preset productivity standards and timelines, in order to ensure correct quantity and quality stock/materials to customers at the right time, and in a cost effective manner.

Ensure that all shipments are picked accurately.

All trucks are loaded accurately

ensure and maitain good company standards

remove out of stocks from shipments

ensure that all 1st loads are loaded and dispatched on time.

omanage pickers and warehouse operators to ensure smooth operation.

Position Held: Stock Clerk, 04/2008 – 04/2010

Employer: ABI ( Soft Drinks Division of SAB), Rustenburg

To ensure the safeguarding of company assets and inventory whilst minimising risk, fraud and losses by ensuring compliance to company policy and procedures

Document management and record keeping

Audits on depot control processes

Generate and report on stock variances

Posting of variances daily

Confirmation of inter depot movements

Analyse and update fuel stock sheet

Interact with the Warehouse on stock count / control processes

Effective interaction with the whole Operations team and relevant internal/ external stakeholders

Summary

I am an exceptionally well-organized and dynamic professional, with more than ten years work experience in the private sector. A solid work background in operations management, excellent analytical and problem-solving skills; very proficient in the use of Microsoft Word, Excel, PowerPoint, Outlook, Access, and other software application.

Skill Highlights

Leadership & management

Supply chain management

Project management

Statistical analysis

Operations management

Distibution

Inventory management

Problem solving skills

Experience

Position Held: Local Distribution Partner Manager, 04/2016 - 12/2019

Employer: Coca Cola Beverage South Africa, Rustenburg

Accountable for setting up of Market Logistic Partners and Third-Party Distributors per agreed target for the district.

To lead and manage the set up and design process of Market Logistic Partners (MLP) and Third-Party Distributors so that

orders can be delivered in the most efficient and effective manner with regards to cost and customer service levels.

• To monitor and control daily shortages according to company policies and procedures so that zero settlement can be achieved by Market Logistic Partners.

• To prepare and deliver Model Stock for MLP and managed replenishment process to ensure that MLP delivers in full always.

• To lead and manage MLP output so that training requirements can be identified, and non- performance areas can be addressed.

• To continually evaluate and adjust actual performance against pre-set targets so that customer service levels can be enhanced.

• To optimize customer service within the team so that correct stock can be delivered to the customer on time.

• To manage associates in a manner that allows contractual obligations to be achieved.

• To manage haulage activities in line with company policies and procedures so that haulage standards can be achieved according to daily weekly haulage plan.

Position Held: Distribution Team Leader, 04/2014 – 04/2016

Employer: University of South Africa, Pretoria

To manage Distribution Department in order to satisfy customer service needs whilst optimising the utilisation of company assets and the departments performance in order to remain competitive.

KEY OUTPUTS

• Execute delivery plans.

• Achieve distribution standards.

• Control shortages.

• Optimise customer service.

• Control budgets.

• Process immediate invoices

• Optimise distribution performance

• Maintain safe, healthy and risk-free working environment

• Manage human resources

Position Held: Site Supervisor, Roads Department, 05/2009 – 01/2016

Employer: Rustenburg Local Municipality, Rustenburg

Planning daily tasks for the section and control weekly reports on work completed.

Ensuring quality tar patching and storm water drainage system.

Monitor and ensure that health and safety procedures are adhered to.

Perform preventative maintenance, including inspection of road network.

Position Held: Hydraulic Hammer Operator, Production Department, 07/2004 – 04/2009

Employer: Xstrata Alloys (Glencore), Rustenburg

Breaking larger pieces of metal for a smooth flow through the grizzle.

Replacing screen panels from timeously.

Separating metal from slack to the jigs section.

Ensuring safe and smooth running of the conveyer belts.

Contact

Address:

03Nare Street, Tlhabane West, Rustenburg, RSA, 0299

Phone:

+27(0) 72 382 3289

+27(0) 83 428 4142

Email:

*******@*****.***

********.***@*****.***

LinkedIn:

www.linkedin.com/in/lebo-matabane-0a642416

Languages

English Afrikaans

Isizulu

Setswana Sepedi

Personal Profile

ID # : 801**********

RSA Citizenship

C1 (Code10) driver’s License

Education

Business Practice: 10/1999

Pretoria Technikon

Matric Certificate: /1998

Motswedi High School

Computer Skills:

Microsoft Word/ Excel/ PowerPoint/ Outlook

SAP

Mr Aaron Lebo Matabane

Date of Birth:

21 November 1980

Contact this candidate