Sales Representative Customer Service

Mohamed Mushtaq

Date of Birth : **th April ****

Status : Single

Religion : Islam

Present Address: Al Saad Doha, Qatar

Mobile Number : +974-****-****

E-mail Address : ********.****@*****.***

Holding Valid Qatari Automatic Driving License

OBJECTIVE: Seeking a fulltime job.

Profile

My career has led me to specialize increasingly in the management of complex and their staffs at International levels. My own cosmopolitan background and analytical interests in other cultures, together with a command of several languages, have also left me confident in handling negotiations that require the reconciliation of different national approaches to otherwise common problems. Skills Base

• Familiarity with both the artistic and commercial worlds, the culture of government, and international regulations.

• Tested management techniques in continental contexts.

• Proven leadership and human management skills.

• Time- efficient, systematic working methodology.

• Rapid adaptability to new problem-solving and new locations.

• Languages: English, Tamil and Sinhala.

• IT: Microsoft office, SAP and Retail Pro

• Professional Cricket Player

Educational Qualifications:

• Completed Advanced Level/High Schooling in Accounting and Business Studies (2011 – 2013) Professional Experience:

Al Futtaim - Toys R Us

• Administration Executive – Since March 2017 till October 2018

• Retail Sales Representative – September 2015 until February 2017 Job Responsibilities:

• Administration Executive

o Managing the accounts, inventory, sales and responsible with the internal organization for operation

o Working closely with the Warehouse and Inventory team to keep an eye on What’s selling and What’s not

o Managing purchase requisitions and orders.

o Having meeting with potential Suppliers and asking them to search questions. o Monitoring returns and damage replacements.

o Ensure stock Inventory levels matched Operation needs. o Sourcing new suppliers and finding out what they have to offer. o Ensuring compliance to company Guidelines and Systems. o Monitoring and managing supplier performance.

o Forecasting price trends and their impact to the business. o Handling payroll, leave inputs, overtime and other HR related matters. o Managing teams to deliver KPI's and compliance throughout the operation, as well as delivering excellent standards of customer service. o Using SAP as major system software for receiving delivery, inventory and cash related and all accounts concerned.

o Arranging and managing staff documents (bookings, travel expense and all sort of legal files) for proper documentation.

o Conducting audit for operations to ensure accuracy in all stocks received and cash associated transactions.

o Coordinating with clearing agents to clear stocks from customs (Import/Export). o Dealing with all sorts of bill payments and office expenses. o Monitoring and review staff and store performance on a regular basis.

• Retail Sales Representative

o Customer service – Maximizing the customer satisfaction by completing their requests. o Preparing RTV and RGD on a monthly basis.

o Follow up with customer claim checks and outdoor customer deliveries. o Replenishing the stocks from stockroom to sales floor on daily basis with complete price details.

o Reporting to the line manager for stock replenishment and stock movement. I hereby certify that above details are true and fair up to my knowledge.

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