Mental Health Employee Relations
Resume:
PRESENTATION OF QUALIFICATIONS
OF
LOUISE THORNTON, MSW, LCSW, MA HUMAN DEVELOPMENT
*** */* *. ****** Avenue, #6
Venice, FL 34285
*****************@*******.***
LOUISE THORNTON, MSW, LCSW, MA HUMAN DEVELOPMENT
305 W. Venice Avenue, #6
Venice, FL 34285
*****************@*******.***
Dear Hiring Manager:
With this letter, I wish to express my interest in a Licensed Clinical Social Worker position within your organization. I currently hold licensure in Florida and have recently located in Englewood. My background is diverse, and I have worked with people of all ages and from differing socioeconomic backgrounds.
I have many years of experience in doing assessment, diagnosis, education, and counseling in a variety of different settings to include community mental health agencies, private practice, managed healthcare, inpatient and outpatient psychiatric and chemical dependency settings.
My professional profile includes the highest degrees of dedication and self-motivation, with a proven ability to quickly adapt to new situations. I possess special expertise in smoothly handling multiple responsibilities requiring poise. I also have highly developed communications and interpersonal relations skills.
Based on these factors as well as the additional details highlighted in my attached resume, I would appreciate an opportunity to discuss how my qualifications would match your needs. I am certain I could pinpoint additional areas of expertise which would enhance my contributions as an integral member of your organizational team.
Thank you for your time and consideration. I look forward to hearing from you soon.
Sincerely,
Louise Thornton
Louise Thornton, MSW, LCSW
LOUISE THORNTON, MSW, LCSW, MA HUMAN DEVELOPMENT
305 W. Venice Avenue, #6
Venice, FL 34285
757-***-**** • *****************@*******.***
Clinical Social Worker
SUMMARY OF QUALIFICATIONS
Offering an extensive background based on in-depth formal training, relevant certification, and over 25 years experience in the Mental Health field.
• Talented and resourceful professional with experience in Program Management and Clinical Counseling disciplines in a variety of environments in the mental health field. Expertise in brief solution-focused therapy, cognitive therapies, grief counseling, motivational interviewing, trauma- based therapy (EMDR), psychosocial and behavioral health assessments, clinical diagnosis, insurance case management, utilization and review, customer service with members and providers to include explanation of benefits and examination of claims and appeals.
• In-depth training and experience in the full range of social work techniques, protocols, and psychodynamic theory. Apply current client interviewing, case assessment, interagency referral, and continuous client monitoring methodologies to clients suffering from depression and anxiety.
• Communicative, productive, and team-oriented professional with a history of positive relations and camaraderie with clients, peers, staff, and superiors.
• Over 4 years cumulative experience in program and department management, supervisory and team leadership roles. Effectively plan and assign daily tasking, provide over-the-shoulder coaching and guidance, interface with vendors, contractors and providers, and drive programs to deliver optimal service, economy, and results.
• Additional skills include documentation logistics and report writing, short/long range strategic planning, curriculum development and education instruction, master scheduling, quality assurance, regulatory compliance monitoring and. PC literate in a variety of software applications to handle all information exchange.
• Authentic, conscientious, analytic, creative, and process-oriented professional with outstanding multi-tasking skills.
EDUCATION & TRAINING
GEORGE WASHINGTON UNIVERSITY – Hampton Affiliate, Hampton, Virginia
Master of Arts in Education & Human Development, Major in Human Resource Development (1999)
Key Coursework: Leadership in Human Resource Development, Strategic Human Performance and Process Analysis, Adult Learning, International/Multicultural Human Resource Development, Organizational Diagnosis for Human Resource Development, Quantitative Methods II – Research Procedures, Foundations of Human Resource Development, Organization Work Groups & Team Concepts, Consulting Skills in Human Resource Development
NORFOLK STATE UNIVERSITY - Norfolk, Virginia
Master of Social Work (1986)
VIRGINIA COMMONWEALTH UNIVERSITY – Richmond, Virginia
Bachelor of Science Degree in Psychology (1980)
ADDITIONAL CAREER & PROFESSIONAL DEVELOPMENT
• Virginia Judicial System Course, Dispute Settlement Center (1999)
• 20-Hour Basic Mediation Training, Dispute Settlement Center (1999)
CORE COMPETENCIES & CERTIFICATIONS
• Data Collection, Analysis, Interpretation and Summary Synopses
• Problem-Resolution / Conflict Mediation / Alternative Solutions
• Outstanding Oral and Written Communications Skills
• Myers-Briggs / Maslow’s Hierarchy of Needs Assessments
• Management Consulting / Organizational Training Programs / Workforce Coaching
• Formal Program Representation / Community Liaison / Promotions and Public Relations
• Employee Assistance Programs / Substance Abuse Screening
LOUISE THORNTON Page 2
EXPERIENCE HISTORY
JEWISH FAMILY SERVICES – Richmond, Virginia
Clinician (2019-2020) Provide individual, couples and family therapy for children, adolescents, adults, and older adults
MAGELLAN HEALTH - Virginia
Military Family Life Counselor for Child and Youth (2013-2019) Provide individual and group counseling, family support and behavioral interventions in the classroom for military children in the Virginia Beach school system
CENTER FOR PERSONAL GROWTH & CHANGE (Self-Employed) – Norfolk, Virginia
Clinician (2009-2012) Counseled individual, couples, and families with Medicaid/Medicare Insurance
PSYCHIATRIC SERVICES – Virginia Beach, Virginia
Clinician (2003-2009) Counseled military and civilian individuals, couples, and families
FAMILY SERVICES OF THE LOWER CAPE FEAR, INC. – Wilmington, North Carolina
Director, Counseling Program (2002) Community Service/ Court Referrals
ALTERNATIVE BEHAVIORAL HEALTH SYSTEMS, Virginia Beach Psychiatric Center
Clinical Social Worker (2001-2002) HMO Affiliated Mental Health Services Program
SENTARA MENTAL HEALTH MANAGEMENT – Virginia Beach, Virginia
Care Manager (1999-2000) Patient / Care Consulting
THE PLANNING COUNCIL / ZEIDER’S CORPORATION, Navy Family Service Center, Norfolk, Virginia
Counselor / Acting Clinical Supervisor (1994-2000, 2013) Mental Health Service to Military Members and Families
DIAMOND HEALTHCARE CORPORATION – Hampton, Virginia
Employee Assistance Program (EAP) Coordinator (1997-1998) HMO
GHENT PSYCHOLOGICAL PRACTICE – Newport News, Virginia
Mental Health Clinician (Sentara/Optima Health Contractor) (1993-1995) Private Practice
DIAMOND HEALTHCARE CORPORATION, Williamsburg Place Chemical Dependency Treatment Center
Clinical Director (1991-1993) Chemical Dependence Remediation Program
CAREER HIGHLIGHTS
• Over four year’s cumulative experience as Clinical Director / Supervisor.
• Developed, presented, and/or facilitated myriad educational programs for general and proprietary applications.
• Supervised court-mandated programs to include Anger Management, Sex Offender, and Parent Training.
• Four years Social Work experience in Psychiatric Hospitals – provided mental health care management for inpatient, outpatient, and intensive outpatient clients to include substance abuse case utilization and review.
• Planned, chaired, and presented education / process groups on dual diagnosis and emotional recovery topics.
• Conducted observations, surveys, focus groups, and individual staff interviews to develop improved employee performance monitoring and management decision processes for Chrysler Museum.
• Instructed providers on HMO guidelines/criteria for the development of Individual Service Plans (ISPs).
• Pre-certified and recertified inpatient, partial, and intensive outpatient admissions.
• Provided clinical and administrative supervision of Counselors seeking licensure.
• Ran an EAP for a large healthcare organization. Conducted on-site presentations on EAP service availability.
• Consulted with Program Directors and Corporate Executives on employee relations and policy implementation.
• Over 20 years experience as a Clinical Social Worker and Counselor for clients of all age groups and profiles.
• Rehired by four previous employers for recognized superior performance and sustained contributions.
• Provided educational briefs on mental health issues, crisis interventions and referral services for military commands to include “fit for duty” evaluations, functionality assessments, intent to harm issues, and critical factors affecting performance of individual military members.
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