PRESENTATION OF QUALIFICATIONS

OF

LOUISE THORNTON, MSW, LCSW, MA HUMAN DEVELOPMENT

*** */* *. ****** Avenue, #6

Venice, FL 34285

757-***-****

adf17w@r.postjobfree.com

LOUISE THORNTON, MSW, LCSW, MA HUMAN DEVELOPMENT

305 W. Venice Avenue, #6

Venice, FL 34285

757-***-****

adf17w@r.postjobfree.com

Dear Hiring Manager:

With this letter, I wish to express my interest in a Licensed Clinical Social Worker position within your organization. I currently hold licensure in Florida and have recently located in Englewood. My background is diverse, and I have worked with people of all ages and from differing socioeconomic backgrounds.

I have many years of experience in doing assessment, diagnosis, education, and counseling in a variety of different settings to include community mental health agencies, private practice, managed healthcare, inpatient and outpatient psychiatric and chemical dependency settings.

My professional profile includes the highest degrees of dedication and self-motivation, with a proven ability to quickly adapt to new situations. I possess special expertise in smoothly handling multiple responsibilities requiring poise. I also have highly developed communications and interpersonal relations skills.

Based on these factors as well as the additional details highlighted in my attached resume, I would appreciate an opportunity to discuss how my qualifications would match your needs. I am certain I could pinpoint additional areas of expertise which would enhance my contributions as an integral member of your organizational team.

Thank you for your time and consideration. I look forward to hearing from you soon.

Sincerely,

Louise Thornton

Louise Thornton, MSW, LCSW

LOUISE THORNTON, MSW, LCSW, MA HUMAN DEVELOPMENT

305 W. Venice Avenue, #6

Venice, FL 34285

757-***-**** • adf17w@r.postjobfree.com

Clinical Social Worker

SUMMARY OF QUALIFICATIONS

Offering an extensive background based on in-depth formal training, relevant certification, and over 25 years experience in the Mental Health field.

• Talented and resourceful professional with experience in Program Management and Clinical Counseling disciplines in a variety of environments in the mental health field. Expertise in brief solution-focused therapy, cognitive therapies, grief counseling, motivational interviewing, trauma- based therapy (EMDR), psychosocial and behavioral health assessments, clinical diagnosis, insurance case management, utilization and review, customer service with members and providers to include explanation of benefits and examination of claims and appeals.

• In-depth training and experience in the full range of social work techniques, protocols, and psychodynamic theory. Apply current client interviewing, case assessment, interagency referral, and continuous client monitoring methodologies to clients suffering from depression and anxiety.

• Communicative, productive, and team-oriented professional with a history of positive relations and camaraderie with clients, peers, staff, and superiors.

• Over 4 years cumulative experience in program and department management, supervisory and team leadership roles. Effectively plan and assign daily tasking, provide over-the-shoulder coaching and guidance, interface with vendors, contractors and providers, and drive programs to deliver optimal service, economy, and results.

• Additional skills include documentation logistics and report writing, short/long range strategic planning, curriculum development and education instruction, master scheduling, quality assurance, regulatory compliance monitoring and. PC literate in a variety of software applications to handle all information exchange.

• Authentic, conscientious, analytic, creative, and process-oriented professional with outstanding multi-tasking skills.

EDUCATION & TRAINING

GEORGE WASHINGTON UNIVERSITY – Hampton Affiliate, Hampton, Virginia

Master of Arts in Education & Human Development, Major in Human Resource Development (1999)

Key Coursework: Leadership in Human Resource Development, Strategic Human Performance and Process Analysis, Adult Learning, International/Multicultural Human Resource Development, Organizational Diagnosis for Human Resource Development, Quantitative Methods II – Research Procedures, Foundations of Human Resource Development, Organization Work Groups & Team Concepts, Consulting Skills in Human Resource Development

NORFOLK STATE UNIVERSITY - Norfolk, Virginia

Master of Social Work (1986)

VIRGINIA COMMONWEALTH UNIVERSITY – Richmond, Virginia

Bachelor of Science Degree in Psychology (1980)

ADDITIONAL CAREER & PROFESSIONAL DEVELOPMENT

• Virginia Judicial System Course, Dispute Settlement Center (1999)

• 20-Hour Basic Mediation Training, Dispute Settlement Center (1999)

CORE COMPETENCIES & CERTIFICATIONS

• Data Collection, Analysis, Interpretation and Summary Synopses

• Problem-Resolution / Conflict Mediation / Alternative Solutions

• Outstanding Oral and Written Communications Skills

• Myers-Briggs / Maslow’s Hierarchy of Needs Assessments

• Management Consulting / Organizational Training Programs / Workforce Coaching

• Formal Program Representation / Community Liaison / Promotions and Public Relations

• Employee Assistance Programs / Substance Abuse Screening

LOUISE THORNTON Page 2

EXPERIENCE HISTORY

JEWISH FAMILY SERVICES – Richmond, Virginia

Clinician (2019-2020) Provide individual, couples and family therapy for children, adolescents, adults, and older adults

MAGELLAN HEALTH - Virginia

Military Family Life Counselor for Child and Youth (2013-2019) Provide individual and group counseling, family support and behavioral interventions in the classroom for military children in the Virginia Beach school system

CENTER FOR PERSONAL GROWTH & CHANGE (Self-Employed) – Norfolk, Virginia

Clinician (2009-2012) Counseled individual, couples, and families with Medicaid/Medicare Insurance

PSYCHIATRIC SERVICES – Virginia Beach, Virginia

Clinician (2003-2009) Counseled military and civilian individuals, couples, and families

FAMILY SERVICES OF THE LOWER CAPE FEAR, INC. – Wilmington, North Carolina

Director, Counseling Program (2002) Community Service/ Court Referrals

ALTERNATIVE BEHAVIORAL HEALTH SYSTEMS, Virginia Beach Psychiatric Center

Clinical Social Worker (2001-2002) HMO Affiliated Mental Health Services Program

SENTARA MENTAL HEALTH MANAGEMENT – Virginia Beach, Virginia

Care Manager (1999-2000) Patient / Care Consulting

THE PLANNING COUNCIL / ZEIDER’S CORPORATION, Navy Family Service Center, Norfolk, Virginia

Counselor / Acting Clinical Supervisor (1994-2000, 2013) Mental Health Service to Military Members and Families

DIAMOND HEALTHCARE CORPORATION – Hampton, Virginia

Employee Assistance Program (EAP) Coordinator (1997-1998) HMO

GHENT PSYCHOLOGICAL PRACTICE – Newport News, Virginia

Mental Health Clinician (Sentara/Optima Health Contractor) (1993-1995) Private Practice

DIAMOND HEALTHCARE CORPORATION, Williamsburg Place Chemical Dependency Treatment Center

Clinical Director (1991-1993) Chemical Dependence Remediation Program

CAREER HIGHLIGHTS

• Over four year’s cumulative experience as Clinical Director / Supervisor.

• Developed, presented, and/or facilitated myriad educational programs for general and proprietary applications.

• Supervised court-mandated programs to include Anger Management, Sex Offender, and Parent Training.

• Four years Social Work experience in Psychiatric Hospitals – provided mental health care management for inpatient, outpatient, and intensive outpatient clients to include substance abuse case utilization and review.

• Planned, chaired, and presented education / process groups on dual diagnosis and emotional recovery topics.

• Conducted observations, surveys, focus groups, and individual staff interviews to develop improved employee performance monitoring and management decision processes for Chrysler Museum.

• Instructed providers on HMO guidelines/criteria for the development of Individual Service Plans (ISPs).

• Pre-certified and recertified inpatient, partial, and intensive outpatient admissions.

• Provided clinical and administrative supervision of Counselors seeking licensure.

• Ran an EAP for a large healthcare organization. Conducted on-site presentations on EAP service availability.

• Consulted with Program Directors and Corporate Executives on employee relations and policy implementation.

• Over 20 years experience as a Clinical Social Worker and Counselor for clients of all age groups and profiles.

• Rehired by four previous employers for recognized superior performance and sustained contributions.

• Provided educational briefs on mental health issues, crisis interventions and referral services for military commands to include “fit for duty” evaluations, functionality assessments, intent to harm issues, and critical factors affecting performance of individual military members.

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