Manager Food

BRETT HAYDEN

Houston, TX ***** C: 832-***-**** *********@*****.***

SUMMARY

Results-oriented Manager who thrives in fast-paced and competitive environments. Brings strong presentation, analytical and problem solving skills.

SKILLS

Proven leadership skills

Decisive leader

Persuasive

Exceptional time management skills

Conflict resolution

Food and beverage handling expert

Back of house operations understanding

Strong customer relationship builder

Ability to handle fast-paced environment

Ability to handle/resolve problems

ACCOMPLISHMENTS

Communicated with kitchen staff, dietitians and doctors to assure compliance with complex and frequently changing dietary needs of clients. Answered telephone calls and responded to inquiries. Filled beverage and ice dispensers. Greeted each customer with friendly eye contact.

EXPERIENCE

10/2018 to Current

Manager

The Union Kitchen Houston, TX

Assigned tasks to associates to fit skill levels and maximize team performance. Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives. Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits. Increased safety awareness among employees, resulting in zero injuries. Trained current employees on additional job positions to maintain coverage of roles at all times. Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits. Greeted and encouraged feedback from customers, using feedback to implement positive changes within store. Facilitated month-end journal entries, account reconciliation and invoicing using Focus and ShiftNotes.

05/2015 to 09/2018

Shift Manager, Waitstaff

Willie's Grill and Icehouse Houston, TX

Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments. Managed schedules, accepted time off requests and found coverage for shifts. Positioned skilled staff in key areas throughout shift to optimize department productivity. Implemented sanitary food handling, holding and service protocols. Discussed dining menu information to aid in decision process for senior residents.

02/2014 to 11/2014

Floor Manager/ Bartender/ Waitstaff

Sakura Japanese Houston, TX

Greeted customers in the restaurant or take out, took and rang up orders, handled payment and thanked customers. Located items requested by customers. Performed dishwasher duties. Performed serving, cleaning, and stocking duties in establishments. Prepared and served hot and cold beverages. Specialized in preparing fancy dishes and/or food for special diets. Stocked and rotated products, stocked supplies, and paper goods in a timely basis

02/2012 to 02/2014

Bartender/ Waitstaff

Majorca Bistro Houston, TX

Accepted payment from customers and made change as necessary. Assisted co-workers. Assisted diners with seating as needed Attempted to limit problems and liability related to customers' excessive drinking. Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages. Cleaned and maintained the beverage area, display cases, equipment, and order transaction area.

05/2010 to 02/2012

Night Bar Manager

Side Pockets Sports Bar Houston, TX

Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages Checked the quantity and quality of received products Cleaned and maintained the beverage area, display cases, equipment, and order transaction area Informed patrons of establishment specialties and features

EDUCATION AND TRAINING

Psychology

Sam Houston State Huntsville, TX, USA

Food Handlers Cert

Sysco Serve Safe

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