Service Receptionist

adf168@r.postjobfree.com Rosalyn Ponio Flores

058-***-**** Receptionist/Cashier

Airport Road, Abu Dhabi / UAE

Visa Status / Husband Visa

PERSONAL STRENGTHS

. Comprehensive knowledge of the operating procedure and service of spa and fitness

. Possess excellent guest service and relationship management skills

. Self - motivated with strong analytical and listening skills

. Flexible with an ability to extend working hours

. Strong organisational, administrative and general reception skills

. Good workload and time management

. Excellent telephone manner

. Dedicated and driven and proactive

. Confident communicator

WORK EXPERIENCE

Receptionist

Oriental Spa Fitness (Abu Dhabi)

May 2017 - May 2020

. Responsible for opening and closing the spa as per standard opening procedures.

. Acknowledge and greet customers who enter and leave the spa facilities

. Perform responsibilities of providing detail descriptions of spa packages,

Treatment, discounts, services, promotions and features of facilities.

. Handle tasks of responding to guest queries and providing excellent guest service

. Promote and maintain highest level of service that meets customer satisfaction

. Perform other job related duties assigned.

. Collects and process payments using Cash and Visa/Master card

. Compiled and submitted reports to the supervisor regarding accomplishments & updates

. Prepare financial daily reports at the end of the day

. Make clients bookings and reservations

Gym Receptionist

FITNESS DEPARTMENT IN CHARGE

. Arrange booking for Personal Training and Swimming Classes

. In charge of preparation of Monthly Fitness Classes coordinating with Freelancers

. Monitor clients Membership for Gym, Pool keeping and properly updating their monthly

body assessment with BMI records

. Knowledge on the operation and maintenance of Gym and Pool equipment and facilities

Receptionist

Sugar Beauty Lounge (Abu Dhabi)

July 2012 - August 2016

Receiving all incoming calls and ensuring their distribution to the relevant employee.

Welcoming visitors to the salon and making sure they were comfortable and looked after.

Dealing with all enquiries and resolving any problems over the phone or in person.

Organising the spa requirements for management meetings.

Maintaining the high presentation standard of the reception area.

Upselling products and services

Caller Representative

Globe Telecom (Philippines)

January 2010 - February 2012.

. Dealing with all enquiries and resolving any problems over the phone or in person.

. Handled incoming and outgoing telephone calls with an overall customer satisfaction

EDUCATIONAL BACKGROUND

National College of Business & Arts (SECONDARY LEVEL)

Hotel Restaurant Management RVS Kids Academy

June 2004 – March 2008 June 2000 – March 2004

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