Sales Representative Customer Service

ANGIE A. CEBUJANO

E-MAIL: *****************@*****.***

Address: 110-****-*** Ave NW Edmonton AB, T5C 3E4

Phone Number: 403-***-****

PROFESSIONAL OBJECTIVE

Customer Service Management Professional with more than 8 years of experience in International Hospitality Operations / Retail & Customer Service Management. Demonstrating marketing leadership with sound business practices to position companies for long-term growth and profitability. Skilled in all aspects of consumer buying, consultation, identifying and evaluating emerging trends, assessing individual lifestyles and needs, and researching competitor pricing and selection. Personally involved in, in-store displays, and creative merchandising. Known as a results-oriented individual with strong problem solving, analytical, communications, interpersonal relations and “sense of urgency” skills.

PROFESSIONAL EXPERIENCE

LIAM HOSPITALITY

EAST VILLAGE SUITE and RIVER STATION SUITE HOTEL

FRONTDESK

FORT MCMURRAY ALBERTA

Feb, 2017 – March 22, 2018

• Able to direct and accompany guests to different facilities and functions in the hotel

• In-depth knowledge of using computers and basic workplace equipment including fax machine, photo copier and printer

• Hands-on experience in computing bill, collecting payment and making change

• Proven record of performing tasks as mentioned on daily checklist

• Demonstrated ability to answer inquiries about hotel services, shopping, dining and travel directions

• Welcome and register guests and offer them services and room rates

• Handle guest check in and checkouts professionally and in a welcoming and specialized manner

• Issue room key and forward instructions to Bell Person

• Make changes and confirm reservations by means of the Lodging Management Systems

• Keep records of room availability and guests’ accounts

• Maintain the hotel’s high standard of service and hospitality

• Provide the maximum quality of service to the guests

• Verify that all updated reports have been run

• Date stamp, arrange, and track incoming mail

• Assisted guests with common services and answered any general questions

• Ensured that all wake up calls were handled on time and appropriately

• Posted charges of room, food and beverage, phone, compute guest bills using online system

• Represented the Hotel in regard to guest complaints and situations that require instant action

• Collected payment following all cash handling rules

• Arranged Housekeeping Reports

• Ensured the desk was always attended

RED SEAL LIQUOR

CASHIER/ SALES ASSISTANT

FORT MCMURRAY

Jan 2017- March 2017

. Customer service includes greeting customers upon entry, waiting on

customers, including but not limited to: finding items on shelves,

recommending and selling merchandise to customers, and carrying

merchandise to cars.

. up retail sales, receive payments and give change. Check proper

identification to sell liquor, beer, wine and cigarettes.

. Stock, arrange and rotate liquor merchandise on shelves. Stock beer coolers

and set up displays. Stocking shelves may involve carrying large quantities

of beer, liquor and wine; and, involves accessing products in the back room

storage area.

. Perform all other related duties and responsibilities as apparent or as

assigned.

. Ability to promote and market products, and answer customer questions regarding

products.

. Ability to proactively greet customers, be friendly, professional, polite and helpful

in dealing with customers and employees.

. Ability to learn visual merchandising to create attractive displays and special

. Knowledge and ability with basic computer operations.

. Ability to read and speak fluently in English.

7 DAYS LIQUOR STORE

CASHIER / SALES REPRESENTATIVE

CALGARY ALBERTA

Dec, 2014 _ June, 2017

. Responsible for closing cash registers at close of business.

. Supervise, and train new employees to do job tasks.

Verify goods received are consistent with vendor's invoice and product order; reconcile registers.

Receive cash or payment in any authorized modes from customers, issue receipts/ bills against their purchase.

Be responsible for the safe custody of cash received and/ or other relevant documents and safe transfer to the bank or security collection service.

Answer customer queries professionally, either in person or over the phone.

Provide professional till point service; maintain personal grooming standards and deal efficiently with customer complaints.

MAJID AL FUTTAIM LEISURE

SKI DUBAI UAE

CUSTOMER SERVICE ASSISTANT / SALES ASSOCIATE / CASHIER

August 2007 – Dec 2014

Assist customers and prospects with merchandised selection and purchase decision

Maximize sales by advising customers on further purchases i.e. accessories etc.

Receive cash or payment in any authorized modes from customers, issue receipts/ bills against their purchase, reconcile cash / credit receipts with sales figures and prepare daily cash summary report for submission to the finance department.

Be responsible for the safe custody of cash received and/ or other relevant documents and safe transfer to the bank or security collection service.

Answer customer queries professionally, either in person or over the phone.

Provide professional till point service; maintain personal grooming standards and deal efficiently with customer complaints.

Assist in visual merchandizing of the store

Recruit customers for the database, accurately entering their details on the POS system.

Maintain the database, including editing and updating customer details.

TRAINING AND CERTIFICATE RECEIVED:

Spearhead Training in RETAIL EXCELLENCE

Spearhead Training in ETIQUETTE FOR EXCELLENT CUSTOMER SERVICE

Health and Safety Awareness Training

Fire Marshall Training

CANDO CORPORATION Electronics Company

Hukou Hsien, Hsinchu Taiwan R.O.C.

Quality Controller

May 2005- May 2007

Responsible on inspection and quality of TFT-LCD monitors external and hardware peripherals to be sent to client such as Acer,Asus and BenQ

Supervised machine operators on how to set - up programs on machines to be construct using PCB layout

Handled main work on preventive maintenance of conveyor and lifter as well as manual loading and unloading of finish products into conveyor

PHILIPPINE INTERNATIONAL CONVENTION CENTER

CCP Complex, Roxas Boulevard Pasay City Philippines

Receptionist

January 2004 – February 2005

Answer telephones and give information to callers, take massages, or transfer calls to appropriate individuals.

Complete forms in accordance with company procedures.

Type and distribute meeting notes, routine correspondence, and reports.

Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.

Schedule and confirm appointments for client, customers, or supervisor.

ACADEMIC ACHIEVEMENTS

College Diploma:

BACHELOR OF ARTS IN ENGLISH

UNIVERSITY OF SAN JOSE RECOLETOS CEBU CITY, Philippines

1998-2002

Secondary Diploma:

SAINT FRANCIS EDUCATIONAL INSTITUTE ALLEN Northern Samar

High School Diploma 1994-1998

PERSONAL PARTICULARS

Nationality : Filipino

Birthday : June 24, 1981

Height : 5 feet, 5 Inches

Religion : Roman Catholic

Language : English / Tagalog / Mandarin

ANGIE A. CEBUJANO

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