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Customer Care Contact Details

Location:
Durban, KwaZulu-Natal, South Africa
Salary:
12000
Posted:
September 13, 2020

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Resume:

CURRICULLUM VITAE

OF

PHILIP STALLS

Surname : Stalls

Name : Philip

Identity Number : 830-***-**** 080

Date of Birth : 28 June 1983

Residential Address : Second Avenue street 32 /Ashley Pinetown /Durban/

Postal Address : As above

Contact Details : 071-*******

E-mail : adf10a@r.postjobfree.com

Date of Birth : 28 June 1983

Sex : Male

Nationality : South African

Place of birth : Durban

Marital Status : Single

Dependants : One

Criminal Record : None

Availability : Notice x 1 month

Race : Coloured

Drivers Licence : Code C1

Academic Qualifications

School Attended : Bechet Secondary

Achieved : Matric Certificate 2001

Subjects : English, Afrikaans, History, Economics and Business

Economics.

Tertiary Education

Institution : Institute D&G call centre

Achieved : Certificate in call Centre Operation-2003& Certificate in

Computer fundamental.

Systems Literacy : MS Office, Excel, PowerPoint, Word, Outlook, Baan,

Office Communicator, SAP, Mysis and Accpac,AS400,SAP payroll portal & SAP messages

SKILLS AND COMPETENCIES

Computer Literate

Good Written and verbal skills

Good Communication Skills

Excellent Work Ethics

Able to work under pressure and independently

EMPLOYMENT HISTORY

Company Name : Nu Metro Cinema

Position : Cashier

Duties:-

Telephonic bookings, Credit card bookings, Responding to queries and customer care

Duration : January 2003 December 2006

Reference : Marion Johnson (Manager)

031-***-****

Company Name : DG Panel and Paint

Position : Buyer

Duties:-

Purchasing, Running stores, Costing repairs, Liaising with insurance companies, Price negotiations for parts and consumable,

Invoicing of Repairs,Quotations,Management of warehouse, Performance management (target and achievable) and strategic planning, Stock control, Quality control on repairs and paint work. Logging on price differences extras with assessors

Duration : July2007-Febuary 2009

Reference : David Green (Proprietor)-031-***-****

Company Name : Nestle (Head Office JHB)

Position : Purchasing Administrator (P2P)

Duties:-

Collection of rejected credit note and invoices

Rejection investigations, Vendor master update,

Obtaining VAT and BEE certificates,

Massive –Vendor master uploads to SAP.

Creation of vendors on system, Red flagging of

vendors for non-compliance, All changes done on

SAP

Supervised a team of three with handling the payment

terms and conditions for 10000 vendors

Systems : SAP: Vendor Master Initiator/SARS Web link

Reference : Kosheelan Naicker-Import Commodities Co-ordinator

Globe P2P SEU

Contact : 011-*******/ Cell 074*******

Position : Purchasing Requestor (Supply Chain)

Duties:-

Responsible for all the creation of purchase

Requisitions for supply chain. Creation of material and

Service purchase requisitions. If any purchase orders

Had to be made it had to come via me before approval.

Responsible for (gr) goods receipts. Maintaining

Service entry sheets’ and good movements.

Created variants for running of reports (eg) Spent analysis and

Open POs

System : My Go (SAP)

Reference : Kosheelan Naicker-Import Commodities Co-ordinator

Globe P2P SEU

Position : Purchasing Support (Project: Root cause analysis)

Duties:-

Tracking of invoices to Milan

Investigation into turnaround time of vendor payments on invoices

Investigation into why there are so many invoices been rejected by market

And Philippines.

Investigation into the number of duplicate invoices.(rejected by market)

Investigation into the number of credit notes been rejected by markets.

Implementing best practise with vendors and internal staff and monitoring them.

Feedback on investigation and ways forward recommendation.

Clearing outstanding amounts owed to major suppliers and resolving outstanding amounts.

Project NBS Purchasing Support (dashboard, training and resolving workflows)

Duties:-

Trained end users (operational buyers) to resolve their dash board for their parked and blocked statuses countrywide.

Trained operational buyers on how to find work flows that did not appear in there SAP inbox.

Trained buyers on how to refer workflows

Running reports on SAP

Assisted with any queries.

Trained buyers on how to fill summary sheets so we could investigate why workflows where not going directly to end users inbox.

Assisted in credit note procedures.

System : SAP

Duration : February 2009-January2010

Reference : Kosheelan Naicker

011-*******/074*******

Company Name : Rietpan Hardware & Building Suppliers (BENONI)

Position : Buyer

Purchasing

Running and stock control of stores (all stock)

Price negotiation of all consumables, plumbing, paint and Hardware.

Advertising of specials and promotions in the News paper

Outsourcing of new suppliers

Negotiating of settlements and rebates

Settling of accounts and payment queries.

Running of good receiving operation.

Meeting with reps and Directors on a weekly base to discuss better business practise and improve on growth.

Setting targets with top suppliers for better pricing structures.

Quotations on a daily bases

Working close with sale team to increase sales and bring in new stock that’s on demand.

System : In House

Duration : February 2010-November 2011

Reference : Paul Calvert

Contact number : 011-*******

Company : Robor Pipe (Pty) Ltd

Position : Raw Material Buyer (logistics)

Duties:-

Purchasing

Responsible for all the purchasing function at Robor.

Responsible for all Sasol orders and on time deliveries of pipes, bends, flanges, gaskets, etc.

Importing on different flanges, pipes when we could not manufacture them

Working on Import Indent Costing Sheets.

Created a Vendor Master Data Base for Robor

Outsourcing of different suppliers for better pricing without jeopardizing quality and service.

Cutting down on cost and minimizing wastage

Account Queries.

Buying of all materials and consumables for projects

Price negotiations

System : Baan

Duration : 16 November 2011-June 2012 Kevin Clarke –

(0-11-971-****

Company : Dunlop Industrial

Position : Good Receiving Clerk (RMS)

Duties:-

Receiving of all chemicals and Consumables

Maintaining correct stock levels at all times.

Working close with Procurement team with regards to stock shortages.

Getting all Chemicals pass with the lab according to standers and regulations.

Working in I high level pressure every day.

Red flagging of Vendors for non-compliance.

Supplier Evaluation.(Daily)

Mass Check list (Daily)

GRV on Mysis and Accpac.

Stock Control and Management of Stores.

Daily cycle counts and stock takes.

Running of reports.

Supervising staff.

Dealing with a large number of people in the organisation

With regards to stock and chemicals that do not pass.

System : Mysis & Accpac (SAGE)

Duration : February 2014 – September

Reference : Mark Naidoo Store Controller

(033-*******

Company : Dunlop Industrial

Position : Store Controller Finish Goods (Supervisor)

Duties:-

Invoicing (Drm,Auto,Hose,)

Stock allocation to all warehouse

Processing of SGO1.

Organising of deliveries to customer.

Balancing of stock on a daily bases.

Clearing of negatives figures in all warehouses.

Stock control.

Running of variance reports

Running back order reports and invoicing customers according to reports.

Filling of all invoices, load sheets and delivery notes.

Writing out of load sheets.

Checking out going stock.

Managing of stock take (Hose,Drm,Auto&Insika)

Supervising of shop floor and staff.

Dealing with courier company on where and what must get delivered to customers.(UTI)

Organising of pickup of returns and processing them.

Chasing monthly targets.

Administration of DRM,HOSE,AUTO and INSIKA (POD allocations, Filing of manuals, Tax invoices, Load Sheets)

Processing of credits.

Dispatching of containers for export orders.

System : ACCPAC & Mysis

Duration : 01 September 2014- 02 February 2018

Company : Clicks Distribution Centre Regional

Position : Inventory / Returns to DC &Central Audit Processing Manager for KZN, Eastern Cape and Swaziland Stock Holdings Click Group

Inventory Day shift

Duties:

Controlling operation

Ensure all staff are competent and assessed

Stock takes management and training updates.

Ensuring weekly planning is done for staff allocation according to picking volumes.

Ensuring shrink figures are submitted everyday showing witch department is contributing most to out of target shrink @ 0.08

Ensuring stock is ready for picking.

Ensuring store logs for expired stock, short received and damages are investigated on time and feedback given to stores whether or not claims will be rejected or accepted.

Ensuring Picking time lines are adhering to so stock arrives in Despatch on time.

Ensuring Stock Clerks are monitoring allocated section and auctioning MG02 dashboard on time.

Ensuring all risk aspect in DC is communicated to all relevant departments, and holding DPM for the highlighted department accountable for highlighted risk EG Over picking or under picking of stock (Picking department ) Stock incorrectly received ( Receiving )

Incorrect put away ( Macops )

Ensuring daily task to staff is communicated in morning SGM.

Insuring supervisors are monitoring stock clerks and stock clerks assistance that they are auctioning no stock in allocated time lines

Ensuring pallet audit report gets done every day by Inventory personal working in receiving

Ensuring that 50% of stock received for the day gets audited.

Ensuring all hot line items are being handling in the correct procedure and all security personal are involved once stock come into DC.

Ensuring correct stock handling thought the whole DC is according to Clicks Group Inventory Management as per agreed SOP.

Insuring all project and quotation are done in required timelines

Insuring GIT from all DC are with in required timelines and nothing over 14 days

DC TO DC transfers Imports, Ensuring receiving department captures stock in ASAP so Inventory can take over. Ensuring split is done as per PO allocated to the 110*-****-**** 1400 DC.

Ensuring pallets breakdown is done correctly so correct number of trucks get hired and no underutilizing of trucks occur.

Ensuring stock is charged correctly to other DC

Total number of staff on dayshift 20 (1x supervisor 1x senior clerk 10x stock clerks 8x DC assistance )

Inventory night shift

Duties: Perp Schedule and reports

Ensuring perp counting schedule is completed for the month as per KPI requirements 100 % pick slots and 50 % reserves.

Insuring all 60 daily report are done EG RTHQ, Let-down summary report,Overdue pallet report,WR18,WR20,WR21,WR43,Opens transfers ECT are done.

Staffing on night shift 17 ( 10x counters 5 x DC assistance 1x Supervisor and 1x senior clerk )

Returns to DC (RDC)

Ensuring all returns to vendors stock is allocated on time.

Ensuring all stock coming back from stores seasonal stock is captured on time and charged back and allocated to main DC.

Ensure all transfers from main dc to RDC captured on time.

Ensure all staff are competent and assessed.

Ensure pack change transfers get back to main DC before billing is realised

Staffing (1x supervisor 1x senior clerk 2x DC assistance)

Central audit processing (CAP)

Purpose is to ensure all store select for CAP are checked to evaluate the picking department accuracy.

All new stores must be CAP completely before store opens.

CAP staff also do random audit on pickers to avoid stock losses

Selected stores are capped on day shift and night shift daily.

Staffing 4 x auditor’s night shift 4 x auditor day shift 2x team leaders.

System : AS400 and SAP

Duration : 05 February 2018 – Current

Reference :



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