Customer Care Contact Details
Resume:
CURRICULLUM VITAE
OF
PHILIP STALLS
Surname : Stalls
Name : Philip
Identity Number : 830-***-**** 080
Date of Birth : 28 June 1983
Residential Address : Second Avenue street 32 /Ashley Pinetown /Durban/
Postal Address : As above
Contact Details : 071-*******
E-mail : ******************@*****.***
Date of Birth : 28 June 1983
Sex : Male
Nationality : South African
Place of birth : Durban
Marital Status : Single
Dependants : One
Criminal Record : None
Availability : Notice x 1 month
Race : Coloured
Drivers Licence : Code C1
Academic Qualifications
School Attended : Bechet Secondary
Achieved : Matric Certificate 2001
Subjects : English, Afrikaans, History, Economics and Business
Economics.
Tertiary Education
Institution : Institute D&G call centre
Achieved : Certificate in call Centre Operation-2003& Certificate in
Computer fundamental.
Systems Literacy : MS Office, Excel, PowerPoint, Word, Outlook, Baan,
Office Communicator, SAP, Mysis and Accpac,AS400,SAP payroll portal & SAP messages
SKILLS AND COMPETENCIES
Computer Literate
Good Written and verbal skills
Good Communication Skills
Excellent Work Ethics
Able to work under pressure and independently
EMPLOYMENT HISTORY
Company Name : Nu Metro Cinema
Position : Cashier
Duties:-
Telephonic bookings, Credit card bookings, Responding to queries and customer care
Duration : January 2003 December 2006
Reference : Marion Johnson (Manager)
Company Name : DG Panel and Paint
Position : Buyer
Duties:-
Purchasing, Running stores, Costing repairs, Liaising with insurance companies, Price negotiations for parts and consumable,
Invoicing of Repairs,Quotations,Management of warehouse, Performance management (target and achievable) and strategic planning, Stock control, Quality control on repairs and paint work. Logging on price differences extras with assessors
Duration : July2007-Febuary 2009
Reference : David Green (Proprietor)-031-***-****
Company Name : Nestle (Head Office JHB)
Position : Purchasing Administrator (P2P)
Duties:-
Collection of rejected credit note and invoices
Rejection investigations, Vendor master update,
Obtaining VAT and BEE certificates,
Massive –Vendor master uploads to SAP.
Creation of vendors on system, Red flagging of
vendors for non-compliance, All changes done on
SAP
Supervised a team of three with handling the payment
terms and conditions for 10000 vendors
Systems : SAP: Vendor Master Initiator/SARS Web link
Reference : Kosheelan Naicker-Import Commodities Co-ordinator
Globe P2P SEU
Contact : 011-*******/ Cell 074*******
Position : Purchasing Requestor (Supply Chain)
Duties:-
Responsible for all the creation of purchase
Requisitions for supply chain. Creation of material and
Service purchase requisitions. If any purchase orders
Had to be made it had to come via me before approval.
Responsible for (gr) goods receipts. Maintaining
Service entry sheets’ and good movements.
Created variants for running of reports (eg) Spent analysis and
Open POs
System : My Go (SAP)
Reference : Kosheelan Naicker-Import Commodities Co-ordinator
Globe P2P SEU
Position : Purchasing Support (Project: Root cause analysis)
Duties:-
Tracking of invoices to Milan
Investigation into turnaround time of vendor payments on invoices
Investigation into why there are so many invoices been rejected by market
And Philippines.
Investigation into the number of duplicate invoices.(rejected by market)
Investigation into the number of credit notes been rejected by markets.
Implementing best practise with vendors and internal staff and monitoring them.
Feedback on investigation and ways forward recommendation.
Clearing outstanding amounts owed to major suppliers and resolving outstanding amounts.
Project NBS Purchasing Support (dashboard, training and resolving workflows)
Duties:-
Trained end users (operational buyers) to resolve their dash board for their parked and blocked statuses countrywide.
Trained operational buyers on how to find work flows that did not appear in there SAP inbox.
Trained buyers on how to refer workflows
Running reports on SAP
Assisted with any queries.
Trained buyers on how to fill summary sheets so we could investigate why workflows where not going directly to end users inbox.
Assisted in credit note procedures.
System : SAP
Duration : February 2009-January2010
Reference : Kosheelan Naicker
Company Name : Rietpan Hardware & Building Suppliers (BENONI)
Position : Buyer
Purchasing
Running and stock control of stores (all stock)
Price negotiation of all consumables, plumbing, paint and Hardware.
Advertising of specials and promotions in the News paper
Outsourcing of new suppliers
Negotiating of settlements and rebates
Settling of accounts and payment queries.
Running of good receiving operation.
Meeting with reps and Directors on a weekly base to discuss better business practise and improve on growth.
Setting targets with top suppliers for better pricing structures.
Quotations on a daily bases
Working close with sale team to increase sales and bring in new stock that’s on demand.
System : In House
Duration : February 2010-November 2011
Reference : Paul Calvert
Contact number : 011-*******
Company : Robor Pipe (Pty) Ltd
Position : Raw Material Buyer (logistics)
Duties:-
Purchasing
Responsible for all the purchasing function at Robor.
Responsible for all Sasol orders and on time deliveries of pipes, bends, flanges, gaskets, etc.
Importing on different flanges, pipes when we could not manufacture them
Working on Import Indent Costing Sheets.
Created a Vendor Master Data Base for Robor
Outsourcing of different suppliers for better pricing without jeopardizing quality and service.
Cutting down on cost and minimizing wastage
Account Queries.
Buying of all materials and consumables for projects
Price negotiations
System : Baan
Duration : 16 November 2011-June 2012 Kevin Clarke –
Company : Dunlop Industrial
Position : Good Receiving Clerk (RMS)
Duties:-
Receiving of all chemicals and Consumables
Maintaining correct stock levels at all times.
Working close with Procurement team with regards to stock shortages.
Getting all Chemicals pass with the lab according to standers and regulations.
Working in I high level pressure every day.
Red flagging of Vendors for non-compliance.
Supplier Evaluation.(Daily)
Mass Check list (Daily)
GRV on Mysis and Accpac.
Stock Control and Management of Stores.
Daily cycle counts and stock takes.
Running of reports.
Supervising staff.
Dealing with a large number of people in the organisation
With regards to stock and chemicals that do not pass.
System : Mysis & Accpac (SAGE)
Duration : February 2014 – September
Reference : Mark Naidoo Store Controller
Company : Dunlop Industrial
Position : Store Controller Finish Goods (Supervisor)
Duties:-
Invoicing (Drm,Auto,Hose,)
Stock allocation to all warehouse
Processing of SGO1.
Organising of deliveries to customer.
Balancing of stock on a daily bases.
Clearing of negatives figures in all warehouses.
Stock control.
Running of variance reports
Running back order reports and invoicing customers according to reports.
Filling of all invoices, load sheets and delivery notes.
Writing out of load sheets.
Checking out going stock.
Managing of stock take (Hose,Drm,Auto&Insika)
Supervising of shop floor and staff.
Dealing with courier company on where and what must get delivered to customers.(UTI)
Organising of pickup of returns and processing them.
Chasing monthly targets.
Administration of DRM,HOSE,AUTO and INSIKA (POD allocations, Filing of manuals, Tax invoices, Load Sheets)
Processing of credits.
Dispatching of containers for export orders.
System : ACCPAC & Mysis
Duration : 01 September 2014- 02 February 2018
Company : Clicks Distribution Centre Regional
Position : Inventory / Returns to DC &Central Audit Processing Manager for KZN, Eastern Cape and Swaziland Stock Holdings Click Group
Inventory Day shift
Duties:
Controlling operation
Ensure all staff are competent and assessed
Stock takes management and training updates.
Ensuring weekly planning is done for staff allocation according to picking volumes.
Ensuring shrink figures are submitted everyday showing witch department is contributing most to out of target shrink @ 0.08
Ensuring stock is ready for picking.
Ensuring store logs for expired stock, short received and damages are investigated on time and feedback given to stores whether or not claims will be rejected or accepted.
Ensuring Picking time lines are adhering to so stock arrives in Despatch on time.
Ensuring Stock Clerks are monitoring allocated section and auctioning MG02 dashboard on time.
Ensuring all risk aspect in DC is communicated to all relevant departments, and holding DPM for the highlighted department accountable for highlighted risk EG Over picking or under picking of stock (Picking department ) Stock incorrectly received ( Receiving )
Incorrect put away ( Macops )
Ensuring daily task to staff is communicated in morning SGM.
Insuring supervisors are monitoring stock clerks and stock clerks assistance that they are auctioning no stock in allocated time lines
Ensuring pallet audit report gets done every day by Inventory personal working in receiving
Ensuring that 50% of stock received for the day gets audited.
Ensuring all hot line items are being handling in the correct procedure and all security personal are involved once stock come into DC.
Ensuring correct stock handling thought the whole DC is according to Clicks Group Inventory Management as per agreed SOP.
Insuring all project and quotation are done in required timelines
Insuring GIT from all DC are with in required timelines and nothing over 14 days
DC TO DC transfers Imports, Ensuring receiving department captures stock in ASAP so Inventory can take over. Ensuring split is done as per PO allocated to the 110*-****-**** 1400 DC.
Ensuring pallets breakdown is done correctly so correct number of trucks get hired and no underutilizing of trucks occur.
Ensuring stock is charged correctly to other DC
Total number of staff on dayshift 20 (1x supervisor 1x senior clerk 10x stock clerks 8x DC assistance )
Inventory night shift
Duties: Perp Schedule and reports
Ensuring perp counting schedule is completed for the month as per KPI requirements 100 % pick slots and 50 % reserves.
Insuring all 60 daily report are done EG RTHQ, Let-down summary report,Overdue pallet report,WR18,WR20,WR21,WR43,Opens transfers ECT are done.
Staffing on night shift 17 ( 10x counters 5 x DC assistance 1x Supervisor and 1x senior clerk )
Returns to DC (RDC)
Ensuring all returns to vendors stock is allocated on time.
Ensuring all stock coming back from stores seasonal stock is captured on time and charged back and allocated to main DC.
Ensure all transfers from main dc to RDC captured on time.
Ensure all staff are competent and assessed.
Ensure pack change transfers get back to main DC before billing is realised
Staffing (1x supervisor 1x senior clerk 2x DC assistance)
Central audit processing (CAP)
Purpose is to ensure all store select for CAP are checked to evaluate the picking department accuracy.
All new stores must be CAP completely before store opens.
CAP staff also do random audit on pickers to avoid stock losses
Selected stores are capped on day shift and night shift daily.
Staffing 4 x auditor’s night shift 4 x auditor day shift 2x team leaders.
System : AS400 and SAP
Duration : 05 February 2018 – Current
Reference :
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