S. RAMASELVAN

Mobile: +91-962**-***** E-mail: adf0yv@r.postjobfree.com

ASSIGNMENTS IN RETAIL SALES, CHANNEL SALES, BUSINESS DEVELOPMENT, TEAM BUILDING

& HANDLING, CLIENT/CUSTOMER SERVICE MANAGEMENT WITH LEADING ORGANIZATIONS. A BRIEF SYNOPSIS:

Graduate with experience of 9+ years in sales, customer service and people management. Currently associated with Blaze Web Services Pvt Ltd., in Madurai as Ecommerce Operations Lead. Good understanding in increasing sales revenues, developing productive business relations and building a good relationship with customers. Experience in implementing process, service standards and coordinating with internal and external customers. Possess excellent organizational and analytical skills.

ORGANISATIONAL SCAN:

March 2018 to still with Blaze Web Services Pvt Ltd., as Ecommerce Operation Lead Responsibilities:

Managing Ecommerce Business for the United States client and increase the revenue through proper category listing.

Taking care of the fulfillments of Amazon, eBay, Newegg, Bonanza Market places and responsible for the quality of performance metrics in all parameters.

Interact with the suppliers and the Manufacturers during the errors in their feed and ensure it gets fixed in the next slot.

Communicate with new suppliers and Brands to get authorizations and promote their products in the Market places with reasonable marginal profit.

Handling a team of Tech and Non-Tech executives for effective listings in all the Market places and taking care of excellent customer service through escalation and ensure proper resolution.

Handling complex Buyer issues came through A-Z claims, Chargeback claims etc.,

Evaluating RMA – returns and act accordingly either by refund or replacement as per the buyer’s need.

Fixing competitive pricing to and match it to achieve Buy Box and prime shipping eligibility.

Submit our representation to Amazon during some unforeseen situations when the metrics fails to be honored.

Overall responsible for maintaining the percentage of positive reviews of all the Market places and to work on retraction of negative feedbacks if any. Nov 2015 to Feb 2018 with Aircel as Store manager in Karur Responsibilities:

Taking care of the sales and operations of the Channel with focus on achieving predefined sales target and growth.

Exploring business potential, opportunities & clientele to secure profitable business volumes.

Actively identifying and networking with prospective clients generating business from existing accounts and achieving profitability and increased sales growth.

Developing new streams for revenue growth and maintaining relationships with existing customers to achieve repeat business.

Managing customer centric operations and ensuring customer satisfaction by achieving delivery timelines and service quality norms through Customer service executives.

Overall Floor Management.

Business development: Improving store profitability in line with organizational objective. Sep 2014 to Oct 2015 with Chola MS General Insurance Company Ltd., Karur as Agency Manager – Retail

Responsibilities:

Recruit a team of Agents and provide them proper training to clear the IRDA examination, assisting them to procure General Insurance business.

Sales: Achieving predefined sales target through Agents.

Operations: Maintain the Claim Ratio as per the Guidelines directed by H.O.,

Relationship management: Maintain good relationship with the team of Agents and categorize the segments which can be the high earning potential products in Non-Motor.

Customer centric operations and ensuring customer satisfaction and service quality in the claim process.

Aug 2010 to July 2014 with Aircel Channel

Manager – Sales & Admin

Responsibilities:

Handling the team of sales executives of the Channel and train them to procure postpaid connections.

Responsible for Revenue generation through SME, Platinum & Gold Customers.

Managing Channel Retention process.

Managing Channel Operations Including Sales, Service, Collection and Retention.

Facilitating launch of new schemes & developing interactive desks for customer’s queries.

Conducting periodical Training programs for Store executives, retention executives and collection agents.

Handling customer’s queries and resolving the same by coordinating with the concern department.

Achievements:

Significantly achieved 105% Collection for 4 months against the targeted 95%; 75%

Revenue Generation through Existing Customers against targeted 50%;

Achieved 150% of the Sales Target for 2 months consistently and secured the first place in the region. 2009 to 2010 th Mid-June – Had been into preparation for Competitive examinations like UPSC and other State Group examinations.

Sep 2008 to June 2009 with Sutherland Global Services Chennai. Customer Support – Service Delivery.

Responsibilities:

Handling and Replying Emails of the Customers from United States and gave them proper response regarding order enquiry and delivery related issues.

Responsible for replacement and refund related tickets and ensure the action was taken place as per the customer’s requests.

Maintain the EDR (Express Dissatisfaction review) percentage on monthly basis to ensure the quality of service as instructed by the AM (Quality Assurance).

Achieve the Target on the count of emails everyday as a team with reporting to the Area Manager Feb 2006 to July 2008 with Hutch Chennai & Karur.

Customer Service Executive – Store

Responsibilities:

Handling walk-in queries of the Customers and resolve the same through concern departments.

Achieve the Sales target on Postpaid and Prepaid, Handsets through Counter sales.

Activating the day to day Gross Adds in prepaid and postpaid numbers.

Maintain the Excel on monthly basis DHR.

ACADEMIC CREDENTIALS

2005 - Bachelor of Science– Microbiology from Kongu College of Arts and Science, Karur and secured 69%

2001 - Higher Secondary Certificate from Vivekananda Higher Secondary School Karur and secured 64%

1999 - Secondary School Certificate from Vivekananda Higher Secondary School Karur and secured 78%

BEYOND CURRICULUM

Represented college team in various paper presentations on Vermi Compost, Gram Stain and Molecular biology.

Secretary of Microbiology department and organized various department seminars and won prizes through department oriented intercollegiate competitions.

Participated in Essay writing competitions and won prizes while school days

Actively participated in NSS during school and college days.

Hobbies are Reading books, listening to Music, Photography. PERSONAL DOSSIER

Date of Birth

: 29th November, 1983

Marital Status : Single

Address : 2/L – 281, TNHB Colony, South Gandhigramam, Karur- 639004.

Linguistic abilities : Tamil, English.

Place: Yours Truly

Dated:

(S. RAMASELVAN)

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