Customer Service Assistant
Resume:
Anna Marie Maglalang Concepcion
********************@*****.***
********************@*****.***
OBJECTIVE: Obtain a position in your company where I can maximize and grow my skills and knowledge that enables me to make a positive contribution to the organization. Summary of Qualifications
1.) Have the ability to communicate and work well with different nationalities at all levels. 2.) I have developed excellent interpersonal skills and effective communication skills. 3.) Professional, reliable person, flexible and team player. 4.) I'm quite confident and friendly when meeting and assisting people on all levels and am able to provide them with a quality customer service.
5.) Attention to detail and well organized approach to work. 6.) Proficient in Computer, Microsoft Office, Internet and other software programs 7.) Work well under pressure as part of a team.
8.) Have the ability to work with numerical information, plus analytical and problem & conflict solving skills. 9.) Integrity and discretion when handling confidential information. 10.) Committed to providing total quality work.
11.) Experience in office administration.
12.) Versatile and multi-skill person.
13.) Good knowledge of hair care, beauty products and various body massages and treatments. Personal Background:
Age: 43 years old
Nationality: Filipino
Civil Status: Single
Date of Birth: December 21, 1977
EXPERIENCE:
February 2019 – October 2019 Receptionist Diva Lounge Spa, Doha Qatar
Meet and greet the clients
Booking by whatsapp, email or online and called in or walk in
Assisting walked ins, inquiries, feedbacks and complaints
Daily reports, weekly reports and monthly reports
Weekly and monthly orders and inventory on professional and retail items including consumables
Making sure updated the open and expiration of dates of all items
Attendance of the therapist or staff
Cleanliness and physical appearance of all the staff
Maintaining the cleanliness of the salon spa
Closing sales of the day, weekly and monthly
June 2015 – November 2019 Receptionist Al Jawhary Beauty Salon & Spa Doha, Qatar
Greet clients as they step into the salon; take their inquiries and make them feel comfortable while they wait to be attended to; and schedule appointments for clients depending on what they wants or needs to be done.
Offer clients some refreshments as they wait for their turn to be attended to, and offer them magazines to read.
Answer the telephone and attend to inquiries made over the phone, and also make bookings for clients.
Be very knowledgeable about various hair and nail care products, body treatments and give clients useful advice about the products or service if they seek your opinion.
Check products in the salon to ensure that they are not out of stock, and inform management of products in shortage in order for them to place orders for more supplies.
Create and send out reminder messages such as texts and emails to the salon clients, reminding them of their bookings and appointments just in case they have forgotten.
Keep records of client payment/billings for services rendered in the salon, create roster for staff and record commissions for stylists.
Keep track and monitoring of the employees & staff, records, schedules and services rendered in the salon
Supervising the cleaning of the salon spa, and ensuring it is made tidy early enough before work begins for the day, as this will influence client perception of the salon spa.
Keeping track the daily, weekly and monthly sales of the salon and massage September 2014-February 2015 Logistics Assistant All Transport Network, Paranaque Philippines
Coordinates daily activities to track location and movement of inventory finished goods via air or sea – ensuring that finished goods are shipped in most timely and efficient manner according to documented process, including planning the transportation route and payload, selecting the mode of transportation, tendering the order for transportation, tracking the shipment from pick up thru custom clearance though delivery all the while targeting cost reduction, freight savings service and contractual requirements.
Provides reports to internal and external customers as required.
Communicates to management fulfillment status and/or issues including demand/supply planning, logistics management, sales and customer service
Prepares and updates monthly logistics, schedules to assure deliveries to production locations.
Works closely with providers to assure efficient and effective execution of defined processes and good transportation.
Maintain the records on logistics process and related documents and files to ensure transparency and accountability.
Maintain a database of goods in movement and deliveries completed.
Draft all correspondence related to logistics including letters to vendors, insurance claims, replacement of damage goods as required.
Raise purchase orders, seek approval and dispatch to freight forwarders as and when required in connection with logistics management.
Monitor deliverables under contracts awarded and prepare documentation for authorization of payments to suppliers.
Follow up with the Suppliers and Agents to ensure timely and safe delivery of goods and services procured and take up logistics coordination responsibilities as and when required.
Prepare reports and monitor administrative and project expenditure as appropriate
Undertake field missions when required.
January 2014-April 2014 Assistant Admin/Secretary (PT) Tanzifco, Dubai UAE
Meet and greet the visitors and guests.
Studying and researching clientele information needs in the company or requirements.
Answering and transferring phone calls to designated concern designated person.
Clerical duties such as emailing, photocopying, faxing, printing, and filing.
Monitoring office and toiletries supplies.
Support and giving assistance to sales team.
Monitoring office monthly billings such as DU Telecom, Etisalat Telecom, Dubai Electricity & Water Authority and additional billings.
Segregating mails in the PO Box mailbox.
Making sure the office is in order and clean.
April 2010-December 2013 Receptionist/Secretary/Admin Billionaire Club Company, Dubai UAE
Checking the whole office itself including the manager’s room to be clean and in order.
Daily checking of emails.
Picking up mails at the PO BOX.
Answering the main phone calls and designate to the concern person.
Assisting walk –in guest or client and designate also to the concern person.
Taking down minutes notes and sending the outline detail of weekly management meeting.
Managing diaries and taking up appointments with each of the management.
Making arrangement transportation, airline, hotel, restaurant and etc bookings and reservations.
Managing the managing owner for his personal billings such as mobile billing, internet and cable tv, telephone, electricity and water, housing billings.
Maintaining the filing systems and documentations.
Giving assistance to the managing owners, managerial and supervisorial staff.
Making regular reports for the submission to management.
Doing the correspondence response for business corporate affiliations or to management.
Arrangement, documentation and assisting of visas, licenses and permits.
Implementation of procedural and administrative systems.
Doing most of the office errands designated by the company.
Dealing with company information licenses including all the information.
Securing the delicate & confidential information of the organization and the management.
Update and maintain the records of the company.
Greeting always person who enters the company premises.
Completing or filing up the company application form for Dubai Electricity & Water Authority, DU Telecom, Etisalat Telecom, credit applications and other forms that is necessary.
Preparing the documents and correspondence needed.
Coordinate meetings and catering the owners, managers and supervisors needs.
Tidy and maintain the reception area.
Tabulating and calculating clients in clientele data base.
Data entry and documentation of clienteles and information. November 2008-March 2010 Receptionist/Secretary Bin Majid Tours Dubai, UAE
Daily checking of emails
Assisting phone calls and designate to the concern person
Screening phone calls
Meeting and greeting clients
Arranging couriers for pick-ups and deliveries
Keeping the reception area tidy and clean
Sorting and distributing incoming mails to the concern person or department
Directs the visitors also to the concern person or department
Email and written inquiries and requests as per assign
Files the correspondences, memos, reports and other materials alphabetically, numerically or by prescribed method
Maintains routine clerical records, logs and complies routine reports
Operates office equipment
Hear and settle complaints from the customers or clients February 2001-March 2008 Customer Service Agent RAF Int’l Forwarding Manila, Philippines
Developed a reputation for excellent customer service by greeting customers in a friendly and respectful manner, giving them full attention, and taking the time to answer their questions or locating the appropriating personnel to assist them.
Check emails and pending’s of problematic and delivered shipments.
Assisting phone calls clientele primarily bookings, pick-ups, problematic shipments and delivery for regular and non-regular customers
Assisting radio called-in for dispatching in field and gateway operations
Assisting walk in clients or customers inquiries, deliveries or pick-ups
Assisting air freight and sea freight operations
Scheduling last call for regular and for non-regular clients pick-up report
Making daily, weekly and monthly report problematic and delivered shipments
Handling 250 documents shipments daily with different destinations personal and company for shipper and consignee
Filing up the airway bill information according to clients, date and destination in ISO standard
Tracing up delivery and problematic shipments such as wrong address, consignee not in, misrouted, lost shipment
Solving the problematic shipments in able to reach in each consignor destination
Encoding incoming and outgoing shipments information such as name, company, address, contact number and description
Assisting gateway operations for the packing and segregation of incoming and outgoing shipments
Segregation of outgoing shipments depends on consignee destination primarily US, Dubai, Hong Kong, Singapore, London and Paris
Tally shipments from gateway operations and customer service encoder
Scanning shipments to their final destinations
Education
Bachelor of Arts in International Studies major in Tourism, San Beda College Alabang, 2000 Bachelor of Science in Hotel and Restaurant Management, La Consolacion College Mendiola, 1999 Seminars and Trainings Attended:
August 2007 Seminar Awareness: Dangerous Goods
September 2007 How to handle Customer Complaint
October 2007 ISO – Certification International Standard Organization May 2008 International Call Center Proficiency
July 2014 Basic Seminar for Quality Control Center Specialist September 2014 Basic Seminars in INCOTERMS
References:
Mr. Hamza AlJawhari Owner +974-****-****
Al Jawhary Beauty Salon & Spa
Mr. Asaad Jawhary General Manager +974-****-****
Al Jawhary Beauty Salon & Spa
Contact this candidate