Customer Service Accounting

Daisy D. Cruz

*** ****** *** *****, ******** MB R3W 0J2

E-Mail Address: **********@*****.***

Cellular #: 204-***-****

OBJECTIVE:

Looking for any available position where I could make use of my wide-ranging administration and customer service skills and fully utilized my extensive knowledge in accounting procedure.

QUALIFICATION:

-Self-motivated and able to work well independently, and as well as part of a team;

-Works efficiently under pressure and in a fast paced environment, able to prioritize and meet deadlines;

-Good organizational, time management and customer service skills;

-Ability to exercise flexibility, initiative, good judgment and discretion;

-Strong written and verbal communication and interpersonal skills and able to communicate effectively with varying levels of people; and

-Strong analytical and problem solving skills.

WORK EXPERIENCES:

General Duties Clerk, SP-001

March 2, 2020 – August 28, 2020

Canada Revenue Agency, T3 Processing Department

Winnipeg, MB

Prepared, analyzed and processed Tax returns.

Verified, edited and corrected captured data.

Analyzed and assessed information, documentation and returns.

Junior Commodity Accountant

May 1, 2019 – July 21, 2020

Parrish & Heimbecker Limited, Winnipeg, MB

Prepares and issues weekly payment for Levies and advances.

Balances daily Forex Exchange Position and Futures activity for all Traded Commodity

Prepares Manual journal entries and checks system generated accruals

Prepares and analyzes monthly commodity Profit and Loss Report and communicates with the grain traders on the monthly P&L result

Processes monthly expense analysis

Reconciles intercompany balances and general ledger account.

Contract Admin

November 26, 2018 – April 30, 2019

Parrish & Heimbecker Limited, Winnipeg, MB

Entered daily unloads and creates grain invoices.

Entered cash receipt and maintain customer’s open AR

Processed grain settlement and freight payables

Created new contracts and look after contract maintenance (closing completed contracts and contract cancellations)

Answered to internal and external customers queries.

Customer Service Administrator II

Mar. 1, 2016 – November 23, 2018

Customer Service Center -Canada, CARGILL, Winnipeg MB

Processed daily deliveries for various grain (canola, soybeans, wheat & oats) movement.

Managed and reconciled Accounts receivable & Open Payments account.

Generated daily Off Farm Inventory report and fixed any errors between sales and purchase loads

Reconciled contract application.

Processed new grain merchandising contracts and amendment request.

Reconciled self-delivery and premium fee on customer’s payment.

Answered customer queries and assisted in resolving complaints.

Accounting Analyst 1 – Grain Department

Aug. 11, 2014 – Feb. 28, 2016

Eastern Soybeans/Canola Desk, CARGILL, Winnipeg MB

Issued & processed accounts receivable & payable invoices.

Prepared Foreign Exchange Position for Soybeans and Canola commodity.

Reconciled intercompany balances and general ledger account.

Did weekly inventory report.

Prepared Monthly Profit and Loss Analysis.

Prepared weekly monitoring of merchandising contract and Grade Discount Table.

Accounting Clerk/Administrator

Mar. 22, 2011 – Aug. 8, 2014

Lease & Rental Division, MAXIM TRUCK & TRAILER, Winnipeg, MB

Generated monthly invoicing of lease customer for all branches.

Reconciled customer accounts and answers to billing request and queries.

Analyzed and reconciled general ledger account.

Processed invoice payments.

Maintained license plate registration and Certificate of Insurance of rental and lease units, ensuring that they are up to date.

Assisted to auditors for quarterly and yearly audit.

EDUCATION:

Bachelor of Science in Accountancy

Canadian Education Equivalency- Level 1 CGA Completion

Polytechnic University of the Philippines

BEZ Branch Mariveles, Bataan, Philippines, 2106

SY 1997-2001

OTHER SKILLS:

Accurate keyboarding skills (60 words/minute)

Proficient in MS Office Application

Knowledgeable in using accounting software like JDE and Quickbooks

Contact this candidate