Manager Office
Resume:
DARCELL CONWAY WILLIAMS
Dallas, TX *****
*********@*****.***
Acquire sound professional knowledge, expertise and creativity to be able to apply these skills in meeting the challenges and needs of the organization for upward growth and development. Office Manager
Master Eye Associates - Dallas, TX
November 2019 to Present
As office manager, I am responsible for supervising daily reconciliation of payments, supervising bank deposits and receipt verification as well as managing all aspects of staff: scheduling, punctuality, time off with or without pay, complaints. I am also responsible for supervising all direct staff in day-to-day operations and all aspects of optical dispensing, contact lenses, product orders and delivery which at time I delegate to my assistant manager. I also assist in ongoing staff training and remediation as well as deal with recruiting(hire and terminating) staff. I plan and conduct staff meetings (weekly) and manage patient complaints.I supervise all office supplies and all aspects of customer service.I am responsible for tracking data and producing reports (weekly and as needed). I am also responsible for supervising and assisting with insurance billing and claim filing.I Open mail and distribute unopened mail to practice owner as well as ordering and supervising maintenance on the facility and equipment. I also help optometrists by conducting diagnostic tests, recording and measuring vision, testing eye function, instructing patients in inserting and caring for contact lenses, preparing examination rooms, cleaning and arranging equipment, answering phones & making appointments. Operations Supervisor
Acclara - Houston, TX
August 2014 to November 2019
Responsible for the supervision of the Patient Services, Team Leads and Patient Services teams. Ensured all inbound calls were answered and outbound calls were made within guidelines. Monitored teams' performance to ensure quality assurance with customer service was being performed by the Team, providing counseling, coaching and continued development as needed. Participated in hiring of personnel. Completed regular reviews of staff, determining and identifying areas of improvement and efficiency gains. Obtained supporting documentation regarding Patient/Client follow-up efforts. Responsible for team and queue scheduling. Assisted with the development and implementation of operational policies and procedure. Responsible for daily reports, review call performance, and generate statistical reports. Answer in and out bound calls, account research, insurance and adjustment identification to ensure proper account resolution. Acted as a liaison between CST and other management, branches, and/or company departments. Tasked with the review, interpretation of patient statements, balances and client contractual terms and agreements. Contacted customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Ensured appropriate changes were made to resolve customers' problems.
Patient Access Representative
Memorial Herman Hospital - Houston, TX
January 2016 to July 2017
WORK EXPERIENCE
Houston, TX January 2016 to July 2017
Greeted patients and their caregivers, and recorded pertinent information into a computer database. Recorded insurance information and obtained pre-approval for treatments as needed. Relayed information between patients and staff members, providing them with updates when needed. Prioritized the order of care ensuring that the most critical patients were seen first. Kept paper and electronic medical records, and updated the records as needed. Provided information to insurance companies to assist with billing. Assisted patients during checkout, and ensured they had post-treatment / discharge instructions. Referred individuals to outside agencies to assist with meeting their needs. Calculated payment information, accepted funds, and credited accounts accordingly
Supervisor
IQOR - Houston, TX
May 2012 to August 2014
Resolved customer complaints regarding sales and service. Monitored sales staff performance to ensure that goals were met. Listened to and resolved customer complaints regarding services, products, or personnel. Attended company meetings to exchange product information and coordinate work activities with other departments. Visited retailers and sales representatives to promote products and gather information. Assistant Manager
McDonald's - Houston, TX
January 2002 to July 2011
Details available upon request
Associate in Healthcare Administration in Healthcare Administration University of Houston - Houston, TX
Types 67 WPM
Live transcription experience
Medical insurance billing
Microsoft Office (Word, Outlook, Excel, PowerPoint) Proficient in Microsoft Excel for financial modeling and analysis Operations
Management
Excel
training
Inventory Control
Microsoft Word
MS Office
Office Management
Statistics
EDUCATION
SKILLS
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Payroll
Utilization of KR-8900 auto refractor machine, CT-80 eye pressure equipment as well as OCT Maestro for Diabetic patients. (1 year)
Medical Coding
Bookkeeping
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