Crystal Geng

Sparks, NV

Experienced Office Management and Administration Professional as well as Customer Service Representative with over 20 years of experience working with sales and customer service. Working and training in project and time management with extensive knowledge of telecommunications and customer service, specializing in customer complaints and issues, resolution and proven multitasking abilities. Works effectively with cross-functional teams in ensuring operational and service excellence. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in the call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Willing to relocate to: Hendersonville, NC - Port Charlotte, FL - Reno, NV Authorized to work in the US for any employer

Work Experience

Freelance Agent/Negotiator/Administrative Manager

Orions Freelance Services - Sparks, NV

April 2006 to March 2020

Conducted over 240 hours of research on Specific types of books and manuscripts and topics to increase knowledge in subject.

Worked on creative initiatives from concept to completion, including brand messaging, campaigns and creative brainstorming.

Managed 30 sales people and 5 office people to help with all website content which increased traffic to site by 90%.

Edited and proofread all texts.

Maintained informative social media to help further storylines and promote future events. Interviewed and extracted information from different new authors and experts to obtain in-depth understanding of topics.

Maintained current understanding of different industries, genre trends, enhancing writing and marketing success.

Chose cover photography or artwork, selected fonts and arranged designs to attract target readership. Prepared and submitted professional proposals to select publishers to outline works, promotional skills and literary experience.

Help the Authors with their books with style and voice to fit selected genres. Cultivated social media following across numerous platforms with more than 100's of total followers. Quality Assurance Specialist

FedEx Ground - Reno, NV

September 2005 to March 2006

Worked in the cage fixing boxes and packages then putting them on the belt for shipping, use of computers, phone, scanner, tape-gun, forklift.

Customer Service Specialist

UDS/Innotrac - Reno, NV

February 2000 to September 2005

In this inbound call center, I took calls from customers who just watch on TV an infomercial program and wanted to purchase item, I would sell item or upsell other items, take payment, go over shipping directions, refunds returns.

March when the covid hit I lost my job my car my storage. No where was hiring until recently, which I've been avid looking the past couple of months. Education

Bachelor of Arts in psychology and counseling

Southern New Hampshire University Online

December 2020

Associate in Voice Major

Dade Community College - Miami, FL

June 1976 to July 1978

Skills

• Meeting minutes

• Editing copy

• Appointment Scheduling

• Inventory management

• Managing office supply inventory

• Customer service

• MS Office expert

• Scheduling

• Typing/Transcription

• Inventory Lab

• Call Center Manager

• Customer-oriented

• Resource information

• Shipping and Receiving

• Promotional planning

• Documentation and reporting

• Proofreading

• Research

• Telecommunication

• Writing Skills

• Personal Assistant Experience

• Human Resources

• Accounts Receivable

• Accounts Payable

• Quality Assurance

• Microsoft Outlook

• Office Management

• Payroll

• Management

• Interviewing

• Merchandising

• Marketing

• Project Management

Assessments

Call Center Customer Service — Completed

August 2020

Applying customer service skills in a call center setting. Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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