Marla Torres, CHRL

416-***-**** adf0og@r.postjobfree.com 54 Fifteenth St. Etobicoke, ON www.linkedin.com/torresm SUMMARY of QUALIFICATIONS

A Human Resources Professional who has several years of generalist experience implementating, guiding and managing the provision of human resource services, policies and programs. Key areas of expertise include: Policy Development and Compliance, Recruitment and Selection, Performance and Talent Management, Employee and Labour Relations, Payroll and Benefits, Disability Management, Human Resources Information System, Health & Safety and Internal Support (Strategic and Administrative). A thorough understanding and demonstrated working knowledge of relevant Employee and Labour legislation including but not limited to Employment Standards Act, Canada Labour Code, Labour Relations Act, Human Rights Code, Occupational Health & Safety Act and ongoing legislative changes. RELEVANT SKILLS and EXPERIENCE

Client and Human Resources Services Support

• Acted as a first point of contact and anticipated employee issues, concerns to create positive and inclusive work environment

• Collaborated and provided guidance for supervisors, managers and owners on the employee performance management process such as performance improvement plans, 360 feedback, meetings, employee disciplinary action, workplace conflict and investigations

• Maintained accurate employee files and access confidential information daily

• Interpreted and administered collective agreement(s) while promoting positive employee and labour relations

• Worked with management and union stewards to improve the efficiency of the grievance tracking and processing, participated in Step 2 meetings and contract negotiations

• Managed claims process for both occupational and non-occupational claims which includes facilitation of effective return to work plans and accommodation processes. Administered Leaves (Maternity/Parental, LOA, Family Medical, etc.) in accordance with Employment Standards

• Involved in the recruitment and selection by posting vacancies, gathering resumes, performing phone screens, interviews with hiring managers, reference & background checks, preparing new hire forms and conducting onboarding & orientation

• Maintained job descriptions in direct partnership with employees, managers to ensure compliance

• Conducted investigations as it relates to Human Rights, Harassment, Small Claims and Ministry of Labour Claims ensuring an objective analysis, recommendation and conclusion

• Reviewed and transmitted Payroll for companies on a weekly, bi-weekly, semi-monthly basis using various Payroll companies which included hours, earnings, deduction reconciliations, remittances, garnishments, Record of Employment and year end reports such as T4’s and T4As.

• Mitigated risks by keeping abreast with all relevant labour and industry trends and continued membership with the Human Resources Professional Association and Canadian Payroll Association Systems Implementation, Data Reporting and Analytics

• Guided the implementation of new Human Resources Information System (HRIS), Time & Attendance, Application Tracking Systems (ATS) and Payroll services for several organizations. List of companies and systems include: Ceridian, ADP, Payworks, SAP, Kronos, SuccessFactors, BrightHR, PeopleSoft, Salesforce

• Created template for weekly, monthly and annual reports for HR such as manpower, headcount, wage reports, turnover, terminations, new hires, attendance, remittance obligations, benefits, etc.

• Used reports to analyze employee population in order to assist with negotations, renewals and implementation of various benefit and pension programs

• Generated reports and presented findings to management that initiated cost reductions, increase in productivity and budgetary goals

• Maintained internal HRIS and other e-service systems for compliance, efficiency while maintaining data integrity and confidentiality

• Managed data associated in learning and development through the Learning Management System to support individual training and developmental objectives

• Developed ongoing process improvements from statistical summaries of surveys and feedback that is in line with business objectives

Marla Torres, CHRL 2

Human Resources Project Management

• Conducted thorough research on the benefit plan of current employees in order to assist with plan renewals

• Managed a project team to successfully pass Workplace Safety & Insurance Board Workwell Audit

• Attended several workshops to gain understanding of upcoming legislations on Bill 168, AODA in order to implement policies, training and multi-year accessibility plans

• Assisted with the development and implementation of employment contracts, policies, agreements and handbooks in accordance with business objectives while ensuring legislative and employment standard compliance

• Researched various union collective agreements in preparation for collective bargaining (CAW, UFCW, UniteHere, Steelworkers)

• Strategized recruitment and selection processes which include management of employee orientation, onboarding and probationary period, training (Google Suites, Time & Attendance, PayWorks)

• Participated in checks and execution of annual merit increases Leadership, Communication, Relationship Building

• Chaired many committees that included Health & Safety, Wellness, Social, Green Iniative and Culture through planning, budgeting and communication

• Managed support staff for workplace management, mentored Junior Human Resources employees and interns

• Drafted, edited, composed several communication as in order to keep employees at all levels abreast of organizational goals and changes

• Liaised with government bodies such as WSIB, Ministry of Labour and Service Canada. In addition, Benefit and Pension Consultants and Providers and auditors (ex. Manulife, Sunlife, Desjardins, Mercer, KPMG)

• Sourced external organizations on events, reward programs, discount or initiatives that would assist in promotion of work-life balance (Ex. Loyalty, CNE/Wonderland discounts, gym memberships, theatre, sporting events, parties, etc.)

• Worked with various industries such as manufacturing, education, distribution, consulting in a Human Resources Business partner capacity interacting with numerous employees via email, phone and in-person WORK EXPERIENCE

Senior Human Resources Advisor & Employment Consultant Human Resources Generalist, Business Partner (Contract Roles) Human Resources & Finance Manager

Regional Human Resources Administrator

Human Resources Coordinator

Human Resources Administrator

Peninsula Canada Ltd.

Redpath Sugar Ltd, LifeLabs, Rocket Science VFX

Hatch Canada Ltd.

Bunzl Canada Distribution

Hanson Building Products North America

Polywheels Manufacturing

2019-2020

2017-2019

2016-2017

2010-2013

2008-2010

2007-2008

EDUCATION, CERTIFICATION and PROFESSIONAL DEVELOPMENT Bachelor of Commerce – Human Resources Major, Finance Minor Business Management – Human Resources

Ryerson University (Undergraduate Degree)

Sheridan College (Advanced 3-Year Diploma)

2014-2016

2004-2007

Certified Human Resources Leader (CHRP, CHRL)

Health & Safety Certification Part I, II

Smart Serve Responsible Alcohol Beverage Sales & Service Certificate Human Resources Professional Association of

Workplace Safety & Prevention Services

Smart Serve Ontario

2012 – present

2012 – present

2015 – present

Indigenous Canada, Faculty of Native Studies

French Classes, Beginner Level

Total Workforce Management Training

Effective Union-Management Grievance Administration Accessibility for Ontarians Disability Act (AODA) Training Bill 168 Training, Ontario’s Law on Workplace & Violence Learning Payroll I, II, Pension & Benefits and Payroll Admin in Quebec Payroll Software Training, Ceridian Payflex

University of Alberta

Alliance Francaise

Payworks Canada

Ministry of Labour, Ontario

ProLearning Innovations

ProLearning Innovations

Canadian Payroll Association

Ceridian Canada

2020

2018

2016

2011

2011

2010

2008

2007

INTERESTS

Continuuing Education Reading Toronto Life Sports Food Fashion Theatre Dancing Mental Health Awareness References are available upon request.

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