Customer Service Operator

Location:

Posted:

September 11, 2020

KAY HOFFMAN

***********@***.***

OBJECTIVE

Obtain a professional position utilizing my business strengths in organization, communication and customer service.

QUALIFICATIONS

Career accomplishments encompassing strengths in:

Management/Supervisory

Customer Service/Training

Hotel/Casino Operations

Data Processing

Healthcare Clerical

Telephone Operator

PROFESSIONAL ACCOMPLISHMENTS

Prepared comprehensive business operating plan with short-range and long-range goals.

Assisted in opening and startup of two Extended Stay America Hotels and two Studio Plus properties in Florida, on schedule and under budget.

Responsible for and supervised employees in various hotel operational functions.

Managed a $500,000.00 operating budget.

Responsible for hiring in three major departments at a Hotel Resort.

Created serviced clients through booking of sales groups and tour groups as well as meetings.

Responsible for processing payroll and preparing work schedules for employees under my direction.

Maintained occupancy ratio at or above 65%

CUSTOMER SERVICE/TRAINING

Implemented and monitored customer service standards and policies.

Attended to customer service objectives by overseeing all room maintenance and cleanliness standards were met.