Cash Handling Customer Service

Rose Parmar

************@******.*** 647-***-**** **4 Ridge Valley Road, Halifax,NS B3P 2K3

PROFILE

A creative, hardworking, reliable, resilient, and result-driven individual with a diploma as a Computer Systems Technician from Durham College. My objective is to grow not only as an individual in this field but also as a member of a company.

I am recognized as an honest individual who is articulate and analytical, in addition to being and critical thinker, a tactful communicator and a team player. I always focused on the result and aim to deliver excellence regardless of the challenge thrown my way.

Education

COMPUTER SYSTEMS TECHNICIAN DIPLOMA (2 YEARS)

DURHAM COLLEGE OSHAWA, ONTARIO JAN 19 – APR 20

• Interpersonal, team and client-management skills developed through courses including Databases, Communication for IT, Enterprise client support, project management, etc.

• Recognized member of the Institute of Student Leadership (Recipient of Leaders of the future award 2020)

• Volunteered as a technician at Riot Radio station

• GPA 4.5/5

• Dean’s list recipient

NETWORK IT & SECURITY BACHELORS OF INFORMATON TECHNOLOGY (HONS) (2 YEARS) ONTARIO TECH UNIVERSITY OSHAWA, ONTARIO MAY 19 – APR 20

• Foundational computer architecture, networking & security knowledge acquired. Skills & Abilities

TECHNICAL SKILLS

• Advanced knowledge in Microsoft office suite (Excel, PowerPoint, Word, etc.)

• Web Development: developing HTML web pages for cross-platform usability

• Advanced hardware and networking knowledge.

TRANSFERABLE SKILLS

• Strong customer service skills

• Fluent in both English and Hindi, excellent

communication skills

• Leadership and team player

• Quick Learner, punctual, results-driven, detail- oriented, and organized

• Strong time management skills

• Excellent oral and written communication skills

• Fast writing/typing skills.

• Math and computer acumen

Experience

RELATED EXPERIENCE

SALES SUPERVISOR SHELL MARCH 2019 – PRESENT

• Promoted a positive shopping experience through interactions with customers on a variety of topics including knowledge on in-store products, conflict resolution, or any additional questions

• Demonstrated leadership abilities by training new hires and taking initiatives to better the team.

• Built relationship with customers for best customer satisfaction.

• Collaborated with the employees to solve problems to increase productivity, resulting in an increase of revenue for the location.

• While working independently in the store, demonstrated multitasking by cash handling, reporting fuel prices, solving car wash issues, increasing sales, recording temperatures, managing stock and much more. CUSTOMER SERVICE REPRESENTATIVE TALIZE CLOTHING JAN 2019 – MARCH 2019

• Learnt and memorized all the company products, their locations, and prices.

• Even in situations of customer displeasure remained calm and courteous.

• Got 80 customers to sign up for our newsletter in one month.

• Took care of visual representation of the store. ADDITIONAL EXPERIENCE

VOLUNTEER SKILLS INSTRUCTOR RAMA LIBRARY SEPT 19 – NOV 19

Taught IT and non-IT related skills to students of varying ages including lessons which illustrated the advantages, core knowledge, and techniques relating to Universal Design for Learning

Taught and demonstrated basic computer-related skills

Students were satisfied with the sessions and successfully learned all skills taught over the course of the sessions

TECHNICIAN RIOT RADIO DURHAM COLLEGE JAN 20 – APR 20

Controlled and operated audio & video-related technical equipment for the radio station

Demonstrated the ability to think and work independently to meet necessary deadlines

Maintained audio systems for on-air host’s headsets

Meet sound feeds to ensure quality

Troubleshooted both audio and video software when necessary REFERENCES

AVAILABLE UPON REQUEST

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