Result oriented professional with over ** years of experience in Client Engagement, Project Management, Planning & Delivery, Stakeholder Management, Business Analysis, Data Visualization, Process Excellence & Transformation

Presently associated with Sarvodaya Hospital and Research Centre as Head Analytics – Change Management

Work closely with Clients to Analyze the Business & Functional requirements to Architect the BI Design outlook

Prepare detailed implementation plan with timelines. Execute project as per plan, and ensure defect-free delivery of solution on-time

Work closely with the Management to understand the areas of improvement

Work with other technical SMEs to develop long-term strategy for sustainable and flexible reporting architecture on top of the HIS System

Conversant with Power BI and familiar with Tableau BI ETL & Reporting tools for data visualization for the Company

Project Management: manage all aspects of a change project, including project planning, reviews, SLAs

Conversant with the use of SAP BO “Crystal Xcelsius” to Architect Dashboards and Data Visualization for Business decisions

Conversant with the use of “ARIS” Process Mapping Tool to update existing process maps and/or create new ones

Proven record of helping clients and customers achieve measurable performance improvements through effective requirements definition, risk management and transparent reporting [build effective relations with client]

HCCBPL- Collaborate with all business stakeholders(16 Bottlers/Countries), establish client relationship and, lead & guide the global teams

Expertise in analyzing MIS, interacting with Clients, data mining and reporting for facilitating decision making process

Ability to support development of new functionalities and standards.

Possess a Post Graduate in Business Administration

Highly motivated professional who follows a detail-oriented approach to complete assignments

Believe in “Listen, Learn and adapt” policy

Core Skills

Functional

Data Analysis Data Visualization Client Interaction Business Analysis Primary Replenishment

Process Transformation

MIS Reporting

Process Improvement

Operational Excellence

CRM understanding

Data Mining

Technical

Business Intelligence Tool: SAP BI/BO (Crystal Xcelsius), Power BI, Tableau Databases: SQL

Development Tools: MS-Excel

Modeling Tool: ARIS, Power BI, PowerPoint

ETL Tool: SQL, Pentaho

Project Management Tool: PSM (Professional Scrum Master) registered for certification [exam date 21st Sep’20] Since Jul’19 with Sarvodaya Healthcare & Research Center as Head – Analytics (Change Management) Notable Achievements:

Assessment and Implementation of New Hospital Information System(HIS)

Complete system Transformation, including HRMS, Finance

Understanding of Management & Key Stakeholders Reporting & BI Dashboards

Architect a design and make the team understand the requirements

Monitor the effectiveness of the change management process and make recommendations for improvement

Support new/existing clients to execute the initial and on-going transformation of their operating model. Work closely with clients during the implementation project to ensure success of the transition of their business

Work directly with the Management to understand the areas of improvements

Lead the assessment and execution of change impact of moving to a new CRM platform

Maintain the current CRM tools used in the organization

Perform Business Analysis

Stakeholder management

Analyze and establish delivery priorities working with program teams/business partners

Profile Summary

CHITRA GULATI Contact: +91-981*******

E-Mail:adf0iq@r.postjobfree.com, adf0iq@r.postjobfree.com Looking for opportunities in Data & Business Analysis, Process Excellence, Change Management, Project Management with an organization of repute Professional Experience

Understand technical or data-led information and brief analysis that will deliver useful insights

Suggest ways to automate reports(majorly management reports)

Manage all ongoing projects

Jul’18 – Jun’19 with Profisor Services Private Limited as Transformation Lead (Project Engagement, Project Delivery) Notable Achievements:

Analyze, interpret and synthesize learnings from research sources, and draw actionable and executable conclusions for stakeholders.

Business Analysis for Healthcare Industry. Was associated with 5-6 Engagements with the Healthcare Client; both off-site

& on-site execution

Transformed Contact Centre with 35% growth in call handling volume week on week; 37% rise in doctor appointments

Work closely with Client Account Directors on executing account strategies for account growth(Client facet)

Maximizing client satisfaction through the successful delivery of projects

Compile customer requests and deployment issues, to provide a feedback channel to Leadership

Lead a team of data engineers, business analysts

Guided the team to prepare Process Flows for Contact Centre

Perform Research Analysis using Aviation Industry data.

Business Analysis and Complete Data Transition to new System, with backups, perform ETL, data mining, for Financial Services Industry.

Managed Data Migration Projects.

Responsible for Project and Team Planning. Perform regular SCRUMs

Use of BIG data visualization tools like- Power BI and Tableau

Clearly express ideas, results, and recommendations, both orally and in writing, to peers and management

Provided assistance for data visualization and reporting

Lead a team of business process Analysts & data engineers; promoting a strong culture of standard Business Analysis processes improvement. Provide timely feedback

Requirement specifications gathering and documentation

Responsible for mentoring and guidance of team members on technical and personal development

Worked with process leads to develop Analytic and information management practices

Worked on the Personal development and skill enhancement of the Team members Aug’07 – Jun’18 with Hindustan Coca Cola Beverages Private Limited as Supply Chain Excellence Manager Notable Achievements:

Automated Dashboard presenting Qualitative and Quantitative data.

Implemented Primary Replenishment Model and improved availability from 95% vs. 82% previously.

Efficiently improved stock availability.

Played a major role in reducing detention cost.

Successfully completed Project Analysis on Logistics using Power BI.

Analyze business requirements by conducting information-gathering sessions with business stakeholders, analyzing the information and prioritizing the requirements to gain understanding of the business needs.

To analyze all data and reports to identify patterns and trends and create insights for the organization to facilitate better decision-making and operations.

Successfully completed Supply Chain Process Flows.

Worked with Global teams to help them achieve their goals.

Shared Best Practices among the Teams.

Provided assistance for data visualization and reporting.

Served as:

o Part of the Centre of Excellence Team (CoE)

o Part of Operational Excellence Diagnosis

Key Projects:

Primary Replenishment Model

Process Maps

Executive Dashboard

Logistics Dashboard using Power BI

Key Assignments Handled:

2015 - Till date

Working on a Pilot project on Deployment Planning.

Responsible for analyzing business requirements and processes through document analysis and workflow analysis.

Previous Experience

Maintaining user confidence by keeping information confidential.

Consulting on alternative data and reporting solutions on SAP Presentation Design Tool - Crystal Xcelsius.

Helping stakeholder drive-out analytical requirements through prototyping and visualization using Tableau. Developing and maintaining advanced reporting, dashboards and other BI solutions.

Lead and manage BI & Analytics projects as required.

Organizing monthly meetings with customers to document requirements and explore potential solutions.

Developing dashboards for the higher management as per new parameters.

Coordinating with all the Countries Globally and taking their inputs. Providing analysis, recommendations, and consultation on improving processes.

Responsible for the planning and execution of all Daily/ Weekly / Monthly MIS & Dashboards and provide a OnePager to facilitate analytics and modeling for uses across the verticals.

Interacting with Quality/EOSH Leaders for Global data.

Involved in:

o Data mining and analyzing the financial/ supply chain data. o Preparation of Process Flows using ARIS (database) Design tool.

Working on Global SharePoint site across the world to support the International Team. 2011 - 2015

Collated and maintained live database and developed dashboards for the senior management.

Accountable for data mining and analysis of the financial/ supply chain data.

Worked on SAP Presentation Design Tool - Crystal Xcelsius.

Prepared SOPs (Documentation) and provided SharePoint access to the users.

Served as a part of the Centre of Excellence Team (CoE). 2007 – 2011

Analyzed financial/supply chain data and worked on SAP Presentation Design Tool - Crystal Xcelsius.

Actively participated in the Operational Excellence Diagnosis.

Developed a site for all the core teams to create, organize and share information. Jun’06 – Aug’07 with WNS as Senior Analyst

Applied necessary changes to business process with approvals from leaders.

Continued to search for ways that provided accurate results to automate the business forecasts.

Prepared reports, Dashboards using Cognos PowerPlay and SAP BI/BW.

Performed analysis on generated data and presented reports to the seniors.

Presented plans to solve the key issues in financial variances.

Prepared SQL queries, dashboards, balance score card for the client.

Developed MS-access based application for the client.

Involved in data mining and analyzing client’s data/ reports. Sep’03 – Jun’06 with Keane WorldZen Collection and Recovery as Senior Associate - MIS

Worked in close coordination with Project Managers for understanding the reporting needs of various clients.

Worked on DTS Packages and created MIS Reports as per the desired parameters.

Prepared dashboards collated and maintained databases for various clients.

Handled Collections related activities which involved filtering and dispersing accounts to the skip tracers to locate current information on customers with erroneous demographics. Sep’01 – Aug’03 with vCustomer Services India Pvt. Ltd. as Reporting Executive

Worked closely with Team Leaders and Project Managers for understanding the reporting needs of various clients.

Developed SQL Queries and various applications for catering the reporting needs of clients.

Performed quality analysis of reports prepared by reporting executives.

Interacted with clients through mails and teleconferencing.

Pursuing R Analytics from Aptron (Noida)

Business Intelligence & Data Warehousing from DUCAT (Noida) in April 2007

Post Graduate Diploma in Business Management from IMT, Ghaziabad in Dec 2005

MS-SQL Server 2000 (70-228) from NIIT CATS in May 2005

MCP from NIIT CATS in May 2005

Bachelor of Computer Applications from Indira Gandhi National Open University in Aug 2001

Aptech Certified Computer Programming (A.D.S.E.) from APTECH, Delhi in Aug 2001

Professional Qualifications

Education

A.I.S.S.C.E. (XII) from St. Francis De Sales School, New Delhi in 1997-98

A.I.S.C.E. (X) from St. Francis De Sales School, New Delhi in 1995-96

Microsoft Training on Power BI

ARIS database Training (Offsite-Philippines)

Six Sigma Black Belt Training from QAI

Dale Carnegie Certified Training Professional

Basic Leadership Training Program

Effective Managerial Skills Training Program

Undergoing Professional Scrum Master [exam date 21st Sep’20]

Date of Birth: 6th October 1979

Address: B-52, Nirmal Puri, Lajpat Nagar-4, New Delhi-110024 Languages Known: English, Hindi

Trainings and Certifications Undergone

Personal Details

Contact this candidate