Regional Business Office Manager

ALM with *+ years as ALM/BOM. *+ years of managing multi-locations in customer and patient based industries. Over 15+ year history of supervision and leadership of up to 100 staff while handling budgeting, new technology implementation, quality assurance, and human resources functions.

BUSINESS OFFICE MANAGER

8+ years payroll experience

Project Management

Supervision/ Leadership

Strategic planning

8+ Human Resources Management

Budget & Compensation Management

Business Management

EDUCATION

Bachelor of Science, Finance and Accounting Strayer University

OPERATIONS EXPERIENCE

REGIONAL BUSINESS OFFICE MANAGER Towson, MD 2012 – Present

Responsible for processing payroll for multi-state locations for over 150+ employees on weekly basis.

Responsible for all on-site Human Resource functions including but not limited to recruitment, retention, on/off-boarding employees, FMLA, workers’ comp, unemployment, benefit administration, etc.

Act as a resource for Director team regarding all Human Resources related policies and events.

Oversee creation of each community’s annual training plan and ensure that all employees are trained consistently with the plan.

Received several accolades from senior management for the increase of employee retention by fostering an “open-door” environment and developing employee centered policies

Reduce company’s risk factors by conducting quarterly employee file audits to ensure all mandatory trainings are up to date

Partnered with sales and outreach department to develop a marketing strategy that led to an increase of residence occupancy from 85% to 95%

Key player in structuring and implementing HR programs and policies in the areas of training, compensation, benefits, incentives and onboarding

Participated in strategic planning meetings and consulted management on the annual budget and expense forecasts of $1 million+

Fostered relationships between departments, community resources, and other external contacts to cross collaborate and ensure clarity around procedures, strategic goals, and performance management

Accountable for the recruitment and training for all senior leadership positions

TEAM LEADER, SENIOR CREDIT ANALYST Global Payments, Owings Mills, MD 2005 - 2012

Supervised team of 10 analysts responsible for analyzing clients’ credit and financial reports in order to determine their financial risk.

Award recipient of the 2009 Circle of Excellence for underwriting accounts up to $10M

Led corporate wide business process redesign and training project in Canada

Consistently exceeded monthly/quarterly goals by cultivating strong relationships

Served as the company’s Subject Matter Expert for Association Compliance and Chargeback

Developed new business processes and onboarding techniques which led to increase of workforce morale

OTHER EXPERIENCE

TELLER MANAGER Bank of America, Baltimore, MD 2004 - 2005

DEPARTMENT MANAGER Nordstrom, Towson, MD 1996 - 2004

PROFESSIONAL DEVELOPMENT & AFFILIATIONS

CERTIFICATIONS

Assisted Living Manager Certification, 2015-current

CPR & First Aid

ASSOCIATIONS

Society for Human Resource Management (SHRM)

TECHNOLOGY

HRIS/Payroll applications: ADP, Paychex, Time in a Box, Ultipro, Kronos, Ceridian DayForce, PeopleSoft

Electronic Health Record software: Cueshift, Point Click Care

Medical communication: eMedicall

Marketing software: Sherpa, MoveN

Accounting software: Quickbooks, Peachtree, Sage 100, Jenark

MS Office - Word, Excel, PowerPoint, Access & Outlook

Adobe, MAS 90 & Oracle

EMS, MyGlobalPay, ME@, and G2

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