Customer Service Executive

CVDHANARANJAN SIVANATHAN

Email ID : **********************@*****.***

Mobile No : +94-779******

CAREER OBJECTIVE

To combine the academic proficiency with the practical implication for the fulfilment of duties and responsibilities which are entrusted upon me, and whilst looking for unfailing career development by adding value for both myself and for the organization.

Full Name : Dhanaranjan Sivanathan

First name : Dhanaranjan

Surname : Sivanathan

Address : NO.40/05, Kospatadeniya Lane, Hendala, Wattala, Sri Lanka.

Date of Birth : 23rd December1995

Age : 24

Nationality : Sri Lankan

N.I.C No : 953583852V

Civil Status : Single

Gender : Male

Email ID : **********************@*****.***

Mobile No : +94-779******

Course Title

Status

College

Results

G.C.E Ordinary Level 2011

Successfully Completed

Saraswathy Central College, Badulla. Srilanka

1A

3B’s

3C’s

2S’s

G.C.E Advance Level 2014

Commerce Stream

Successfully Completed

Saraswathy Central College, Badulla. Srilanka

1C

2S’s

01. Employer : Softlogic Retail (pvt) Ltd - Service Center

Position : Accounts Executive

Employment period : September 2018 - Present

02. Employer : Dialog Business Services

Position : Senior Customer Service Associate

Employment period : April 2017 – to August 2018

03. Employer : First Source Dialog Solutions

Position : Senior Customer Service Associate

Employment period : December 2014 – March 2017

Duties and Responsibilities

Prepares for customer inquiries by studying products, services, and customer service processes.

Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.

Records customer inquiries by documenting inquiry and response in customers' accounts.

Improves quality service by recommending improved processes; identifying new product and service applications.

Updates job knowledge by participating in educational opportunities.

Accomplishes customer service and organization mission by completing related results as needed.

Diploma in computer Studies

College Senior Prefect

College Monitor

President of English Literary Association

Member of Be Smart welfare Association

Member of Hindu Cultural Society

Member of Youth club

Member of the school cricket team

Member of the school athletic team

Member of the school badminton team

President of School Sports team (2013-2014)

Mrs. Shihara Riyal

Team Leader

Dialog Business Services

Access Tower 2, Union Place, Colombo 2.

Sri Lanka.

Tel: +94-773******

Mr. Ravi

Loan Officer

Commercial Bank

No 396, Negombo Road, Wattala.

Sri Lanka.

Tel: +94-776******

I hereby certify that above given particular are true and correct to the best of my knowledge. and I assure of doing my best for the progress of your well esteemed organization once selected.

Thanking you,

Yours faithfully

Date Dhanaranjan Sivanathan

Personal details

Academic Qualifications

Professional Experience

Other Qualification

Extra-Curricular Activities

GAMES & ATHLETICS

G

es and athletics

Non related Referees

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