Customer Service Manager
Resume:
KARLEY RUNELS
*** ***** ****** **********, ** ***17
************@*****.***
OBJECTIVE
As an experienced customer service professional for the past four years, and trustworthy babysitter of three years, my objective is to find a position to help me learn, grow, and use my skills while contributing to the company’s success. Looking to leverage my knowledge and experience into a true business professional. My passion for working with and helping people make me a perfect candidate for this opportunity.
SKILLS
Communication • Active Listening • Organization and Time Management • Customer Service • Decision Making • Experienced in computer systems such as; POS Systems, QuickBooks, and Square Systems • Observation • Problem Solving • Patience
EXPERIENCE
Irish Bred Pub, Carrollton, GA - Shift Manager
January 2018 – January 2020
●Oversee all employees on duty to ensure the restaurant is running properly. Assisted bartender, servers, hostesses, and kitchen staff when help was needed.
●Balance all money at the beginning and end of each shift to ensure the financial stability of the business. Also, I wrote checks for employees and distributors.
●Inspected the restaurant to guarantee cleanliness and inspected the meals to certify they were properly cooked.
●Used listening and personability skills to ensure customers were pleased with the service, food preparation, and overall satisfaction of the restaurant.
●Made decisions based on critical thinking that would most benefit the customer and the business when problems occurred.
Irish Bred Pub, Carrollton, GA - Server
May 2016 - Present
●Delivered all needs of customers as they enjoyed lunch/dinner.
●Networked myself by getting to know all customers by establishing rapport and verified they had the best service possible and were always satisfied.
●Observed customers and assisted them with dissatisfactions and needs.
●Constantly looked over the restaurant including customer area, server station, and bathrooms to make sure they were kept clean.
T-Breaux’s Cajun Cookin’ - Server
September 2019 - Present
●Took orders, helped prepare food, and checked customers' needs to ensure they were pleased with the business.
●Inspected the restaurant to guarantee cleanliness and presentability.
●Helped design a new menu to become more aesthetically pleasing to customers
Nanny
March 2018- Present
●Taught kids’ responsibilities around the house, such as chores including doing dishes, laundry and cleaning.
●Prepared the kids for school and had everything ready that they needed to be successful for their day.
●Help teach the kids basic life skills, such as how to brush their teeth, get dressed, and potty train them.
●Model to the kids how to express their feelings and to demonstrate good behavior.
Lovvorn Electric Motor Shop, Carrollton, GA - Intern
February 2019 - November 2019
●Used Quickbooks to keep inventory, keep up with payments, and track invoices.
●Created invoices and kept up with customer’s payments.
●Checked customer’s motors in and out of the shop; along with making sure payments were made.
●Directed all calls to the proper department and made sure customers left satisfied.
EDUCATION
University of West Georgia, Carrollton, GA
August 2017 - Present
●Major: Finance and Marketing
●GPA: 3.56
Valdosta State University, Valdosta, GA
August 2016 - May 2017
●Major: Undecided Business
●GPA: 3.44
AWARDS
●Dean’s List
●Hope Scholarship
●Certified in Microsoft Word, Excel, and PowerPoint
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