Manager Assistant

JENNIFER MORENO QUINTERO

**** **** ******* ****., *******, CA 91505 • 818-***-**** • *********@*****.***

Professional Summary

Hardworking and motivated manager who is devoted to excellent customer service, maximizing sales and inventory control. Demonstrating skills in improving daily operations while providing administrative support to management and executives.

Skills

Excellent communication and problem solving skills.

Ability to use good judgement under stressful conditions.

Strong desire to serve the community. Effectively prioritize situations and take appropriate action to resolve them.

Work History

Assistant Manager, 11/2013 to Current

Warner Brothers Studios – Burbank, CA

Recruited, interviewed and hired individuals bringing passion and dedication to positions. Prepared and conducted new hire orientation for all new employees.

Performed record management and provided team with outlook and badge access. Interacted with customers to determine needs and offer product or service solutions.

Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.

Created employee schedules to enable all shifts adequate staffing and coverage.

Shift Supervisor, 05/2011 to 11/2013

Warner Brothers Studios – Burbank, CA

Trained employees on excellent guest service standards and provided deployment of their tasks/projects.

Held frequent employee evaluations and provided proper scoring for yearly reviews/bonuses. Evaluated employee behaviors, skills and knowledge on regular bases and provided hands-on training and coaching to individuals when necessary.

Wrote order supply requests and fulfilled shipping needs using UPS and FEDEX methods to many countries.

Assistant Manager, 01/2002 to 01/2007

Gymboree, Inc – Glendale, CA

Interviewed and trained associates in customer service and store operations. Evaluated associates in, performance.

Performed stock and inventory duties and visual merchandising.

Assistant Manager/Store Manager, 01/1999 to 01/2002

Everything But Water, Inc – Glendale, CA

Interviewed, hired, trained and motivated fit specialists. Managed visual merchandising, inventory and record keeping. Determined staff promotions, demotions, and terminations.

Produced weekly schedules and completed payroll. Supervised and assisted in managing various locations.

Education

Bachelors of Science Degree: Childcare Administration, May 2007

California State University of Northridge

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