Executive Assistant Customer Service

Yetunde Adesanya, HR Analyst

070********, *****************@*****.***

PROFILE An effective and confident communicator who is also a self starter with the dedication and motivation required to succeed in a busy HR department. Possessing an in-depth knowledge of HR processes and procedures and a proven track record of excellent interpersonal skills set. Easy going by nature and able to get along with work colleagues when providing comprehensive and efficient administrative support for day-to-day operations of human resources department and presently seeking to progress a career within the HR industry by joining an exciting and ambitious company that rewards ability and hard work.

EMPLOYMENT HISTORY

Jul 2019 Senior Customer Service Personnel, HR Indexx (seconded to Firstbank Nigeria )

Lagos

• Mobile unit first line support for customer complaints.

• Resolution of customer complaints with high satisfaction ratings.

• Cross Sell innovative bank products and input customer orders on CRM software.

• Identify and escalate issues to supervisors

• Research required information using available resources

• Handling of sensitive customer data.

Apr 2018 — Jul 2019 Customer Service Personnel & Administrative officer, Ideus Enterprise

Lagos

• Schedules meetings based on staff and room availability

• Assists administrators and executives with duties on an as-needed basis

• Answers phone calls and email messages promptly and notifies staff members of important information

• Screens incoming email and sorts it into categorized folders

• Verifies invoices and orders to reduce errors

• Copy, digitize and file office documents

Oct 2016 — Oct 2017 Pedagogue (NYSC), Federal Government of Nigeria Abuja

· Maintaining of attendance records, grades and report on pupil performance

· Classroom Management and Organization

· Teach and educate the pupil according to syllabus. Nov 2015 — Nov 2016 Customer Service Personnel, Dreams Home Furnishing Lagos

· Interacting with the Company’s customers to provide the necessary information as instructed

· Addressing of enquiries

· Proffering solution to customer’s complaint on products

· Assisting in sales of the company’s product

EDUCATION

Oct 2010 — Jan 2014 Tai Solarin University of Education Ogun Bachelor of Arts (B.Edu), Creative Arts.

Sep 2003 — Sep 2009 Senior Secondary Certificate, H arrobs College Lagos Secondary School Leaving Certificate (SSCE).

SKILLS Customer Facing skill Expert

Verbal and written skills Expert

Strong Analytical and problem

solving skill

Skillful

CERTIFICATIONS

Aug 2020 — Aug 2020 Human Resources: Handling Workplace Bullying (2016)(Linkedin Learning)

Aug 2020 — Aug 2020 Human Resources Foundation(Linkedin Learning) Aug 2020 — Aug 2020 Strategic Human Resources(Linkedin Learning) Dec 2019 — Dec 2019 Effective Contact Centre Agent Lagos Sep 2017 — Sep 2017 Customer Service & Relationship management Abuja Sep 2017 — Sep 2017 Health Safety & Environment(HSE 1 & 2) Abuja Sep 2017 — Sep 2017 Project Management Abuja

REFERENCES

Aug 2020 — Aug 2020 Available on request

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