Manager Customer Service

RICHARD MULOMBE Marblehead, MA ***** 781-***-**** ***********@*******.***

Offshore Service transportation / Project Manager

~ Best Manager Award Recipient in DR Congo Press ~

A multi-talented leader capable of applying relevant experience and educational credentials in Shipments transportation to deliver top-tier Customer service excellence that sustains loyalty, enhance sales, and, ultimately, yield profitability. Interact with clients regularly to address needs (Freight flown as booked, stored as required, and delivered as expected). Able to develop constructive and cooperative relationships with team members and management to spearhead organizational objectives.

Project Management Excellence: Championed different projects in various fields, contributing to the success of numerous organizations and developing countries in the following areas: public investment, disbursement of external resources, the establishment of new institutions, public transport, and paint production plants.

Project Types: Strengthened inner walls of beer and oil storage tanks using fiberglass technology as well as epoxy resin coatings for high resistance floors.

Creative Problem Solving – Project Management Professional (PMP) – Electronic Engineering – Quality Assurance

Customer Relations & Service – Cultural Diversity – Business Negotiations – Microsoft Office – Lotus – Dbase – Multiplan

PROFESSIONAL EXPERIENCE

AMERICAN AIRLINES CARGOS Boston, MA 2006 – Present

Contracts: Worldwide Flight Services (2012-Present) G2 Secure Staff (2006-2012)

Lead Cargo Customer Service

Regularly exercise best practices in customer service to create positive interactions with clients and satisfy their needs. Authorize dangerous goods, screening protocols, and equipment ensuring adherence to TSA regulations. Push shipping process from acceptance to dispatching in flights as well as from receiving to customer delivery.

A key contributor to creating happier customers by supporting better organization of operations regarding the withdrawal of goods.

Focused on reducing the losses associated with the incorrect handling of shipments by ensuring proper staff training within the warehouse.

.

HAUTE AUTORITE DES MEDIAS (HAM) DR. Congo 2003 – 2005

Cabinet Director (2004 – 2005)

Dissected daily report media reports ensuring all citizens have equal access to media. Coordinated HR functions and initiatives of the High Authority of the Media. Remained hands-on with media monitoring during the election period following the end of the seven-year war. Composed media monitoring guidelines during the coalition government peace process.

Integral in establishing independent institutions vis-à-vis by ushering in management of the institution and gathering funding for three years by the British government through a triennial plan done independently.

Authored engaging speeches for President of High Authority of the Media.

Administrative & Financial Advisor (2003 – 2004)

Supervised HR and multiple databases as well as agency budget and accounting department payroll system.

Streamlined internal processes by introducing management procedures for staff.

PUBLIC TRANSPORTATION ENTERPRISES (CITY TRAIN) DR. Congo 2000 – 2001

Administrator & General Manager

Managed the only public transportation system in Congo

Supervised and led all departments to achieve annual goals

Advised the government on important city issues

PREVIOUS EXPERIENCE

AUTO PATSON GROUP DR. Congo Accounting Director

ALSA PAINT GROUP DR. Congo Director of Accounting & Projects

UNITED NATIONS DEVELOPMENT PROGRAM DR. Congo Expert & Consultant

CENTRE DE FORMATION PROFESSIONAL COLLEGE BOBOTO (ALBERT) DR. Congo Professor

EDUCATION & CERTIFICATIONS

Bachelor’s in organizational management in Project Management – Colorado Christian University

Bachelor in Electronics Engineering – Institut Supérieur des Techniques Appliquées (ISTA)

Dangerous Good FAA Certification

Contact this candidate