Operations Analyst - HR Benefits

NATALIE ESQUIVEL **** North Clinton Ave

Bay Shore, NY 11706

m: 631-***-****

************@**.***

PROFESSIONAL SUMMARY

Vision-driven change agent with career-long record of operational analysis, human resources, and financial management success for leading organizations

Proven talent for aligning business strategy and objectives with established employee development and operations management paradigms to achieve maximum analytical impacts with minimum resource expenditures. Growth-focused thought leader with expertise spanning human resource benefits, solutions analysis, transaction management, documentation, report generation, research and analysis, labor relations, regulatory adherence, employee relations, and financial assistance. Exceptionally dedicated professional with keen interpersonal, communication, and organizational skills, as well as team management, process enhancement, and investigative expertise. PROFESSIONAL EXPERIENCE

TOSKR, INC. DBA GETTHRU, TELEWORK, October 2018 to Present Hours worked per week: 4 hours

DIALER CLICKER

• Provide Dialer Clicking services for the Relay Dialer project. This includes clicking any number within 2 seconds of it appearing on screen and watching for any issues and communicating those to the dialer manager.

• Receive work assignments from the Project Director or dialer manager by way of the application Slack and diligently work to click numbers on screen.

METROPOLITAN TRANSPORTATION AUTHORITY, BUSINESS SERVICE CENTER, NEW YORK, NY, November 2017 to Present Hours worked per week: 40

OPERATIONS ANALYST, HUMAN RESOURCES BENEFITS

• Consistently ensure accuracy and efficiency in compiling, validating, and preserving sensitive data and other transactional information.

• Diligently record complex transactions into PeopleSoft as well as the service request management tool system.

• Deliver exemplary customer service through receiving, investigating, assessing, and fully resolving all assigned inquiries; provide verification of coverage letters to employees.

• Demonstrate expertise in prioritizing issues and delegating the most difficult situations to senior management.

• Significantly contribute to all duties and requirements of cyclical processing and period end activities.

• Expertly utilize UCM to retrieve, index, and examine scanned documents and forms; validate and approve full-time student verification for employees dependent children to maintain health insurance coverage; process open enrollment forms for employees making changes on their health insurance coverage.

• Certify adherence to all MTA and BSC polices, practices, and procedures.

• Carry out the alignment of objectives across BSC teams to document, study, and resolve important issues and errors when required.

METROPOLITAN TRANSPORTATION AUTHORITY, NEW YORK CITY BUS COMPANY, FLUSHING, NY, May 2016 to January 2017 Hours worked per week: 27

LABOR RELATIONS AND EMPLOYEE AVAILABILITY INTERN

• Oversaw, investigated, and evaluated employee time and attendance in accordance with employee availability policies and procedures.

• Organized and executed research activities for more than 40 employee sick instances and composed detailed findings reports.

• Employed various Microsoft Office applications, such as Excel and Word, to complete assessments and generate reports and summaries regarding employee availability.

• Educated and mentored colleagues on the basics of Microsoft Excel, including report generation and spreadsheet manipulation.

• Accessed the company employee database system with the objective of performing comprehensive scrutiny of employee attendance records.

NATALIE ESQUIVEL Page 2

• Studied and assessed more than 40 employee attendance records, applying the garnered data to ascertain discrepancies in sick time taken.

• Implemented disciplinary charges based on supporting material.

• Accomplished the production and amendment of an average of 50 disciplinary charges, ultimately served to union representatives on a monthly basis.

JPMORGAN CHASE, BAY SHORE, NY, October 2010 to May 2016 Hours worked per week: 30

BANK TELLER

• Provided customer service to Spanish-speaking patrons and professionally translated critical account information to existing and potential customers.

• Assisted and supported customers through accessing and servicing their accounts via multiple channels.

• Communicated with and engaged clients on the diverse technological tools readily available to them, such as the automated teller machine.

• Accurately entered customer financial transaction data into computers and issued computer-generated receipts in a timely manner.

• Diligently completed the processing of an average of 1,000 customer transactions each month.

• Operated as primary assistant for customers in troubleshooting complex financial issues.

• Administered all complaints in a professional and courteous manner, ensuring complete customer satisfaction.

• Proactively referred potential leads to personal bankers, realizing an average of 10 referrals per month.

• Delivered superior personalized service to customers through effectively fulfilling their most important financial needs.

• Received consistent praised by customers and superiors for attention to detail and accuracy. EDUCATION AND CREDENTIALS

BACHELOR OF SCIENCE (B.SC.) IN BUSINESS MANAGEMENT, 2016 Farmingdale State College, Farmingdale, NY; GPA: 3.3 ASSOCIATE DEGREE IN BUSINESS ADMINISTRATION, 2015

Suffolk County Community College, Brentwood, NY; GPA: 3.0 COLLEGE COURSEWORK COMPLETED IN PHOTOGRAPHY, 2010

Fashion Institute of Technology, New York, NY

ADDITIONAL INFORMATION

Languages: English, Spanish

Technical Proficiencies: Windows, Mac OS, Microsoft Office Suite, Adobe Creative Cloud Interests: Photography, snowboarding, weight lifting, nutrition and traveling

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