Sales Representative Customer Care

HAFIZILAHI

ZAKARIA

************@*****.*** 020******* Accra 0233

PROFESSIONAL SUMMARY

Organized Custom care assistant with 4 years of experience completing projects

efficiently by leveraging top-notch prioritization and multitasking skills.

Resourceful and collaborative with extensive knowledge of maintaining customer

relationships, keeping detailed records and promoting excellence in all

interactions.

SKILLS

* Customer Relations . rategic sales knowledge

¢ Sales expertise © Team Building

* Billing coordination

WORK HISTORY

Customer Care Assistant Ghana Water Company Limited - Accra

* Addressed customer complaints and mitigated 08/2016 = Current

dissatisfaction by employing timely and effective solutions.

¢ — Conferred with customers about concerns with products or services to

resolve problems and drive sales.

* — Educated clients on account services and resolved client inquiries regarding

statement information and account balances.

Customer Service Representative Expert Logistics LLC - West Virginia,

Virginia 04/2017 - 08/2019

* Maintained customer satisfaction with forward-thinking strategies focused

on addressing customer needs and resolving concerns

* — Responded to customer requests for products, services and company

information

Sales Representative Enterprise Insurance Company - Accra, Ghana

© Completed customer contracts and warranties as part of 8/2013 - 08/2014

administrative aspects of sales.

* Utilized professional sales techniques to persuasively communicate with

clients.

* Cultivated sales and new business opportunities in new markets to achieve

bottom-line results

EDUCATION

Dan -Ibu International School - Wa 02/2009

Basic School

Nandom Senior High School - Nandom-Upper West 06/2013

Senior High School.: General Arts Studies

Islamic University College,Ghana - Accra~Ghana 04/2018

Bachelor of Business Administration: Human Resources Management

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