Customer Care Service

NAJASHI RAMADAHAN SAMAMBA

CAREER OVERVIEW

Am highly ambitious and well experienced lifeguard, with background in tourism and customer service. Am seeking employment in a growth-oriented company where I can exercise my talents and experience for the growth of both my career and add value to the company. CORE STRENGTHS PROFESSIONAL CERTIFICATE

• First Aid

• Health and safety

• Working on CPR

• Deep pool Lifeguard license.

• Star Guar Risk Prevention certificate

• Analytical and Problem-Solving Skills

• Interpersonal & Communication Skills

EDUCATIONAL BACGROUND

• Veta Course Mechanics and Driving.

• Oysterbay Secondary School

• Shekilango Primary School

• Five Star Certificate for skills and

scenario assessment.

• Competence Assessment and

Performance Record Certificate.

• Shallow water lifeguard license.

WORK EXPERIENCE

CURRENTLY WORKING AS A LIFEGUARD AT LEGOLAND WATER PARK DUBAI SINCE 2019 Duties and responsibilities

• Monitoring activities in and near the waterpark through patrols and surveillances

• Enforcing facility rules regulations by educating guests on the do’s and don’ts

• Greet and maintain a tidy working place

• Recognize and respond quickly to all the emergencies or life threatening. Address Dubai/Al-barsha1

Mobile +971*********

Email *********@*****.***

Date of birth 29/12/1992

Nationality Tanzania

Visa status Employment visa

WORKED AS A POOL ATTENDANT AT DEMAG HOTEL IN TANZANIA FROM 2015-2018 Duties and Responsibilities

• Keeping a safe and clean facility.

• Provide emergency response to all life-threatening activities at the pool

• Prepare and maintain appropriate activity reports

• Handle lost and found.

• Report all the damaged or missing items to the supervisor. WORKED AS CUSTOMER CERVICE AGENT UNDER FAST TOUR AND TRAVAL COMPANY IN TANZANIA.

• Meet and greet guests

• Present and explain the available offers and promotions

• Help the guests in choosing fun destinations for groups and families

• Customer care.

Contact this candidate