Customer Employee

RESUME

Mob No:-+91-886*******

E-mail:-***********@*****.***

Simhadri Ramesh

Summary

Overall work experience of 12+ years in which 8+ years of experience in collections (primary area). Fair knowledge of cash application, billing, deductions (accounts and financial services), and banking.

End to end knowledge of O2C.

Accenture Solutions Pvt Ltd, Gurugram

Team Lead (21st Aug 2019-26th Aug 2020)

Key Responsibilities

Process management

Manage and deploy risk mitigation methods to make sure that outstanding debt is cleared in a timely and professional manner.

Perform customer account reconciliation when required

Ensure collection systems are maintained efficiently and accurately

Sign off bad debt write-offs in line with Credit Control policies

Support other departments for the swift resolution of queries.

Escalate the problems to superiors as appropriate

Advise withdrawal of credit facilities to customers who have exceeded pre-determined credit limit without timely payments.

Worked upon RCCA and FMEA methods.

Attending the governance calls with the stakeholders on a weekly basis to discuss/highlight the key issues.

Improvement on reduction of 60+ bucket and DTP-(days to pay)

Audit for quality check was in place on daily basis through SQF tool.

Updation of roster on daily basis to ensure the headcount is correct or not through GPH (global productivity hub)

People management

Leading, motivating, and empowering team members through effective and open communication, excellent leadership, regular performance feedback, and team building, in order to maximize customer satisfaction, business results, and employee satisfaction.

Ensure effective communication and dissemination to all staff in the Credit Control team through training and coaching.

Ensure that staff is equipped with the right skills, knowledge, competencies, and correct processes for employee counseling and/or discipline are in place.

Implement challenging but achievable reward and recognition schemes, in collaboration with human resources, which help to create highly motivated staff, and to reward excellent performance through both financial and non-financial means.

Participate in the implementation of succession-planning frameworks

Actively measure and analyze employee retention rates and feedback gained from exit interviews, to understand and act upon the factors affecting employee retention.

Promote corporate values through active participation in corporate initiatives.

Comply with all Company related policies, procedures and legal requirements (HR, Health & Safety, Security, etc.)

Tools/Applications- Oracle Peoplesoft, IBM On-Demand

Genpact India Pvt Ltd, Noida

Management trainee (1st Nov 2017 to 14th Aug 2019)

Key Responsibilities

Was leading a small team of 6 credit controllers. Primary focus on Collections.

Be the escalation point for the team and management

Setting Collection strategies with the team to ensure targets are met on a monthly basis.

Taking a lead in process improvement and related projects

No rolling over should happen on any of the buckets

Clarification with the client why the invoice isn’t paid in case it is delayed.

Work on ad-hoc requests if the client asks anything apart from their SLA's.

Contact customers to follow up on payments, resolve invoice issues.

Tools-Citrix, DDS Media, DDS accounting, Ariba, and OB10 portal

Genpact India Pvt Ltd, Noida

Process developer (8th Aug 2013 till 31st Oct 2017)

Key Responsibilities

Timely cash collection of customer accounts, minimizing bad debts, and ensuring contract compliance and/or recommending legal action.

Assisting in the collection, management, and resolution of outstanding invoices from past due accounts.

Prepares collection reports.

Work involves some problem solving with assistance and guidance in understanding and applying SLA’s.

Responsible for chasing outstanding invoices from customers of our clients.

Collection of payments from the customer so as to achieve the set targets.

Interact with the BU, thereby ensuring follow up and follow-through, managing collection agencies day to day activities.

Escalate payment issues from customers effectively and efficiently.

Follow up with customers for collecting outstanding amounts against invoices

Meeting collection targets monthly.

Provide clear and up to date status of invoices to the client.

Send a statement of accounts to customers.

Check receipts from cash application team and help in allocating to open invoices correctly as per customer remittance Advice

Tools-MS DynamicsAX-2012

Barclays Shared Services, Noida

Fraud Analyst (Aug’2011 to Sep’2012)

Key Responsibilities

Tracking trends through data analysis & work on early warning signals and alerts.

Monitoring of transactions & alerts for fraud detection and prevention on a real-time basis.

Preliminary investigation of fraud cases.

Analyzing Fraud trend and creating, updating rule as per the trend.

Periodical review & suggestion for modification of process/system/tools to fill gaps.

Should take initiatives to provide solutions that help in revenue generation, process improvement, cost-saving for the bank.

Tools-Citrix and Falcon.

Hcl Technologies Pvt Ltd, Noida

Senior customer associate (Aug’2007 till Aug’2011)

Key Responsibilities

Customer awareness of the new plans.

Queries related to Tariff Plan and Customer Account.

Retention effort to retain customers.

Updating FOS about new products and tariffs.

Solving the bill related queries.

Tools-One view, Smart, Citrix, and Oracle.

Rewards & recognition

Received Silver and Bronze award for high collections and 60+ deductions at Genpact.

Was awarded for achieving the targets with exceeding expectations for the last 2 years in HCL. For this result, whenever a new batch comes, I was assisting them as a floorwalker.

Cleared ASPIRE program (gateway to technologies from bpo sector) in HCL.

Projects and Achievements

Completed DEP (Domain Expertise program) program successfully.

LEAN certified (one star) in Genpact. Increase in accuracy percentage reduction in time.

Learnt MS Excel including pivot tables, macros, and V- lookups which helped a lot to prepare month-end reports and invoice level reports.

Knowledge on Power BI and Tableau-Beginner level

Was working on a project to control the failures /SLA misses

Skills

Strong will to deliver excellent quality

Strong attention to detail

Ability to conduct client visits in a professional manner

Ability to work under pressure.

Ability to solve complex queries/analytical thinking

Excellent communication and negotiation skills (written and verbal)

Ability to work in an international environment

Good time management

Strong customer focus

Academia

B.I.T (Bachelor’s in Information Technology) Manipal University 2000-2003

Personal details

Date of Birth: 17th Dec 1977

Marital status: Married

Languages: English, Hindi, Telugu, Oriya

Place :

Date : (Simhadri Ramesh)

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