Operation Manager
Resume:
Andrew Harris ********@*****.***
Kirkland, Wa 98033
OBJECTIVE: Seeking a Director role which offers an opportunity for advancement based on achievement.
EXPERIENCE:
Complex General Manager, Redmond, Wa 5/2018 to Present
Aloft/Element 281 guest rooms with 7000 sq feet of meeting space
CSM Lodging: Report directly to the President. Responsibilities include managing all financial activity for a 281 room complex with annual sales of 14 million. Overseeing the daily functions and setting expectations for engineering, sales, housekeeping, food service and front desk departments and managing 80 employees.
*Aloft finished #2 for CSM balanced Scorecard and Element #6 in 2019 out of 31 hotels. RGI/Financial/GSS
*2019 Food and Beverage Excellence award winner for CSM Aloft and Element
*2019 RGI growth of 10.7% for Aloft and 15.4% for Element
*Increased House Profit by $1.3 million as a complex year over year 2019/2018
*70% flow thru in 2019 total complex revenues
*Helped facilitate a F/B growth of 86% in banquets and 21% in outlet revenue in 2019
*Improved GSS ratings significantly since taking position. Intent to return for waive 1 2019 up 6.6% to brand
*Grew Revpar index in both hotels by double digits YOY from 17 to 18. Aloft 27.6% and Element 39.9%
* Q1 2019 house profit achieved 124% to budget
*Increased Room and Food & Beverage revenues by 37% over previous year through the development of new strategies and effective management of programs in 2018
*Forecasting daily, weekly and monthly to accomplish budgeted revenues (top line) (expenses)
*Created and established a training program to enhance employee knowledge “brand immersion”
*Marriott One Yield certified
*Completed all required Marriott GM training as well as Marriott EDGE
Director of Sales and Marketing, Seattle Wa 08/2015 to 4/2018
Hilton Seattle (239 guest rooms with 6000 sq feet of meeting space)
Stonebridge Hospitality
Leading a top notch sales team in a very competitive market undertaking a wide variety of roles in sales/revenue management, and food and beverage with a budget of 23 million.
*As of June 30, 2016 hotel is up $200k in F&B compared to STLY.
*Running 12 month Revpar index of 115.9 and $198.65 Revpar
*Achieved 168% of revenue goal for Period 1 2016. (Jan-Apr)
*Runner up for Rookie Director of Sales of the Year (out of 40 hotels) 2015
*Achieved booking goals in every quarter of employment except Q2 2015
Dual Director of Sales and Marketing, Seattle Wa 12/2014 to 8/ 2015
Holiday Inn Seattle-City Center and Holiday Inn Express City Center (Combined 391 rooms)
Rainier Hospitality
Directed six sales managers in a very competitive market while achieving maximum revpar growth as well as food and beverage revenues.
*Up 2.3 million dollars in 2014 over 2013
*$19 increase in Revpar for both hotels over STLY (end of 2014)
*600% increase in revenue for top Account Amazon over 2013YTD numbers
*Ranked 2 or 7 in % change growth for both hotels in revpar for Q3/Q4 2014
*168% of revenue to goal for Q2 2014
*124% revenue to goal for Q3 2014
*121% revenue to goal for Q1 2015
*Ranked 1 out of 7 in Revpar % change for Q1 2015 for both hotels
*Completed 2014 up 17% in Revpar for both hotels YOY.
Director of Sales and Marketing, Seattle Washington 08/2011-12/2014
Homewood Suites Seattle Convention Ctr
Evolution Hospitality
Direct and manage the day to day responsibilities such as forecasting, price yielding, revenue management, training, and selling of a 195 room all suite hotel. Primary focus on City Wide, Entertainment, Medical, Top Accounts such as Amazon, Nordstrom, Boeing, 5th Avenue Theatre
* 2 of 8 in RevPar 2011 and YTD 2012
* Completed Vast I,II, and Hilton Revenue Management training. Nominated for MVP Hilton
* up 1.2 million in revenue YTD over STLY. As of Dec 1 2012
* 16% increase in total hotel revenue YOY
Director of Sales and Marketing, Phoenix, Arizona 07/2008-07/2011
Residence Inn by Marriott Phoenix, Arizona
Interstate Hotels & Resorts
Facilitated and coordinated all sales and marketing efforts while managing team to achieve revenue goals.
* Grew RevPar Index by 26.4% year over year Q1 2010
* Increased overall RevPar by 7.4 from 2008 to 2009
* Brought on 7 new accounts that produced a minimum of 650 room nights
* Achieved group goals and increased group sales by 12% year over year (All 3 years)
* Increased OCC index by 10.2% and RevPar index by 7.4% from 2008 to ytd 2009
* Achieved 100+ index in OCC, ADR, and RevPar all 12 periods in 2009,2010
* Achieved 115% of budget Q 1 2010, Q 2 2010
Conference Service/Sales Manager, Carefree, Arizona 11/2007-7/2008
Carefree Resort and Villas, Carefree Arizona
West Paces Hotel Group
Manage and coordinate all group functions within the resort while maximizing revenue through all food and beverage outlets. Solicits to all types of markets such as Corporate, Government, and Associations.
* Achieved 120% in revenue goals during employment
* top 10% in company for client survey scores
* Nominated as employee of the Quarter in Q2, 2008
Sales and Marketing Manger, Tempe, Arizona 02/2006-11/2007
TownePlace Suites by Marriott, Tempe Arizona
Texas Western Hospitality Management
Managed and serviced existing corporate accounts as well as identifying and following new business leads through cold calling and tele-prospecting while maximizing revenue through our value proposition.
* Achieved record sales during 2006 with net house sales exceeding 2.9 million.
* Maintained an overall extended occupancy of 45% during 2006.
* Marriott Sales Edge Certified (Completed May 5, 2006)
* Captured nine new accounts in 2006: each producing a minimum of 300 room nights up to 1000.
* Exceeded budget 11 out of 12 periods in 2006.
* Awarded 2006 TPS Brand Leader (out of 121 other TPS)
* Increased sales by 770k year over year from 05-06 which resulted in General Manager of the Year. (Out of 32
hotels)
* ranked # 1 in Guest Satisfaction in company ytd. # 8 out of (135) nationwide ytd.
Sales Executive, Phoenix, Arizona 12/2004-02/2006
Marriott Vacation Club International Phoenix, Arizona
Selling vacation ownership while building relationships and focusing on customers' needs as well as meeting Marriott’s expectations with business through aggressive cold calling and identifying/creating customer needs.
* Ranked in the top 10 in the location (out of 35 reps) based on sales achievements. Period 7/8 of 2005
* Awarded 5 commendations from the CFO for providing excellent service to our clients.
*Expanded territory sales by contacting all former customers and offering attractive incentives.
EDUCATION:
BA in Sociology/Minor in Criminal Justice: June, 2002
University of Washington, Seattle, Washington
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