092********/*********

**/092********

adf08j@r.postjobfree.com

General Avia on Road,

Kagudoy Basak, Lapu-Lapu

City, 06015

ABOUT ME

I am well rounded in the cruise ship

industry with almost ten years of

experience and holds different

posi ons during my tenure in AIDA

Cruises and TUI Cruises-Mein

Schiff, the two leading cruise ships

in the German speaking market.

During my tenure onboard Mein

Schiff I had the opportunity to work

with different companies such as

Nespresso, JJ Darboven a leading

coffee and tea brand in Germany

and Rauch Juice. These companies

have taught me to pave the way in

acquiring my knowledge about

coffee. Fortunately, I am able to

conduct coffee tas ng in English

and German.

• Trained to provide guests

excellent services which exceed

their expecta ons.

• Highly mo vated, self-directed,

able to adapt environment, and

comfortable communica ng with

people from diverse

backgrounds.

• Suitable experience in handling

guests/customers complaints,

assis ng customers' needs and

establishing good rapport.

• Wide range of knowledge in

bartending, wines, spirits,

cocktails and a coffee expert.

• Adequate knowledge in

USPH(United States Public

Health) and strictly follows

HACCP (Hazard Analysis Cri cal

Control Point)

• Willing to invest me and effort

to complete task at hand.

• Thrive on challenges and is

always up for it.

• Fluent in English and German.

• Maintains a good moral and work

ethics, promotes a harmonious

working environment and a team

player who offers a helping hand

when needed.

EDUCATION

Cruise Line Service

Opera ons and

Management

University of San Carlos

Cebu City

2009

WEBSITES &

SOCIAL L I NKS

h p://facebook.com/marlonbgutang

Facebook:

Marlon Gutang

You Tube:

h p://marlonbalasabasgutang

Instagram:

SKILLS

German speaker

Bilingual in [Language]

Opera onal improvement

Expert

Verbal and wri en communica on

Computer Proficient

Client-focused

Coordina ng training

Event sequencing

Reports genera on and analysis

Posi ve learning process

Report wri ng

Customer Service

Sales

Expert

Supervision

Team management

Mul -Task Management

Client Rela ons

LANGUAGES

English

German

Cebuano

Filipino

Ilonggo

PERSONAL DETAILS

Date of birth

May 30, 1989

Na onality

Filipino

Marlon Gutang

B A R C H E F

WORK EXPERIENCE

Barchef

TUI CRUISES-MEIN SCHIFF 1/MEIN SCHIFF 3/MEIN SCHIFF 2 / SEA BASED

/ Apr 2018 - Aug 2020

-I am responsible for the smooth opera on of the bar outlets in addherance to USPH standards, company policies, rules and regula ons.

-I supervise and provide neccessary trainings to Senior Barkeepers, Barkeepers, Bar Waiters/Stewards and Bar U li es. I am making it sure that they are following our service standards, proper hygiene, providing an excellent customer service.

-I am responsible for supervising during the bar inventory and other related tasks. I am providing support to the team during busy opera ons.

-Conduc ng workshops and tas ngs to the guests when needed. Senior Barkeeper

TUI CRUISES-MEIN SCHIFF 1/MEIN SCHIFF 6/MEIN SCHIFF 5 / SEA BASED

/ Nov 2016 - Nov 2018

-Responsible for maintaining company standards, policies, rules, and regula ons.

-Following and keeping the USPH standards, Ship San in maintaining the hygiene standards of the assigned bar outlet.

-Responsible for placing orders for the needed items for the opera on, checking if First In First Out is being observed. Carrying out the bar inventory as advised by the Financial Controller.

-Maintaining a smooth opera on and working closely with the Barchef if there is a guest complaint needed to be dealt with.

Bar Steward

TUI CRUISES-MEIN SCHIFF 5/MEIN SCHIFF 4 / SEA BASED

/ May 2015 - Oct 2016

- Responsible for the workflow in the assigned bar area and the related administra ve tasks in close coopera on with the Bar Keeper.

-Responsible for smooth and up-to-standard work in the assigned bar area, especially for the implementa on of the agreed standards and recipes.

-Strict adherence to all agreed regula ons.

Bar Waiter

AIDA CRUISES- AIDA CARA/AIDA STELLA/AIDA MAR / SEA BASED

/ Apr 2012 - Jan 2015

Ensure a fast, efficient, and courteous service

-Adopt basic professionals' competence of all products provided in the bars.

-Adopt a cost-effec ve opera on method

-Assist inventory procedures

-Comply with hygiene standards USPH and HACCP.

- Protect equipment and facili es in the respec ve workplace.

-Work according to the instruc on of superior and assist whenever needed. Deck Steward

AIDA CRUISES-AIDA SOL / SEA BASED / Mar 2011 - Jan 2012

-Responsible for se ng up sunbeds and sun chairs on all open decks.

-Giving support during a special events like pool par es and other themed par es.

-Maintaing the cleanliness of the open decks.

-Responsible for a ending the towel sta on and replenishing clean towels.

-Provide support to the bar staffs when needed.

Team Leader

Super Cat Fast Ferry Corpora on / SEA BASED / Feb 2010 - Oct 2010 Responsible for supervising all cabin crew members in the assigned fast cra .

-Assist in planning, supervising, and implemen ng onboard cabin customer services.

- Introduces improvements in the cabin area in accordance with the company’s standards.

HOBBIES

Photography, Reading Books, Learning New Language, Travelling, Cycling, Collec ng Books, Watching Documentaries And Movies, Collec ng Souvenirs

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