Customer Service Sales
Resume:
************@*****.***
General Avia on Road,
Kagudoy Basak, Lapu-Lapu
City, 06015
ABOUT ME
I am well rounded in the cruise ship
industry with almost ten years of
experience and holds different
posi ons during my tenure in AIDA
Cruises and TUI Cruises-Mein
Schiff, the two leading cruise ships
in the German speaking market.
During my tenure onboard Mein
Schiff I had the opportunity to work
with different companies such as
Nespresso, JJ Darboven a leading
coffee and tea brand in Germany
and Rauch Juice. These companies
have taught me to pave the way in
acquiring my knowledge about
coffee. Fortunately, I am able to
conduct coffee tas ng in English
and German.
• Trained to provide guests
excellent services which exceed
their expecta ons.
• Highly mo vated, self-directed,
able to adapt environment, and
comfortable communica ng with
people from diverse
backgrounds.
• Suitable experience in handling
guests/customers complaints,
assis ng customers' needs and
establishing good rapport.
• Wide range of knowledge in
bartending, wines, spirits,
cocktails and a coffee expert.
• Adequate knowledge in
USPH(United States Public
Health) and strictly follows
HACCP (Hazard Analysis Cri cal
Control Point)
• Willing to invest me and effort
to complete task at hand.
• Thrive on challenges and is
always up for it.
• Fluent in English and German.
• Maintains a good moral and work
ethics, promotes a harmonious
working environment and a team
player who offers a helping hand
when needed.
EDUCATION
Cruise Line Service
Opera ons and
Management
University of San Carlos
Cebu City
2009
WEBSITES &
SOCIAL L I NKS
h p://facebook.com/marlonbgutang
Facebook:
Marlon Gutang
You Tube:
h p://marlonbalasabasgutang
Instagram:
SKILLS
German speaker
Bilingual in [Language]
Opera onal improvement
Expert
Verbal and wri en communica on
Computer Proficient
Client-focused
Coordina ng training
Event sequencing
Reports genera on and analysis
Posi ve learning process
Report wri ng
Customer Service
Sales
Expert
Supervision
Team management
Mul -Task Management
Client Rela ons
LANGUAGES
English
German
Cebuano
Filipino
Ilonggo
PERSONAL DETAILS
Date of birth
May 30, 1989
Na onality
Filipino
Marlon Gutang
B A R C H E F
WORK EXPERIENCE
Barchef
TUI CRUISES-MEIN SCHIFF 1/MEIN SCHIFF 3/MEIN SCHIFF 2 / SEA BASED
/ Apr 2018 - Aug 2020
-I am responsible for the smooth opera on of the bar outlets in addherance to USPH standards, company policies, rules and regula ons.
-I supervise and provide neccessary trainings to Senior Barkeepers, Barkeepers, Bar Waiters/Stewards and Bar U li es. I am making it sure that they are following our service standards, proper hygiene, providing an excellent customer service.
-I am responsible for supervising during the bar inventory and other related tasks. I am providing support to the team during busy opera ons.
-Conduc ng workshops and tas ngs to the guests when needed. Senior Barkeeper
TUI CRUISES-MEIN SCHIFF 1/MEIN SCHIFF 6/MEIN SCHIFF 5 / SEA BASED
/ Nov 2016 - Nov 2018
-Responsible for maintaining company standards, policies, rules, and regula ons.
-Following and keeping the USPH standards, Ship San in maintaining the hygiene standards of the assigned bar outlet.
-Responsible for placing orders for the needed items for the opera on, checking if First In First Out is being observed. Carrying out the bar inventory as advised by the Financial Controller.
-Maintaining a smooth opera on and working closely with the Barchef if there is a guest complaint needed to be dealt with.
Bar Steward
TUI CRUISES-MEIN SCHIFF 5/MEIN SCHIFF 4 / SEA BASED
/ May 2015 - Oct 2016
- Responsible for the workflow in the assigned bar area and the related administra ve tasks in close coopera on with the Bar Keeper.
-Responsible for smooth and up-to-standard work in the assigned bar area, especially for the implementa on of the agreed standards and recipes.
-Strict adherence to all agreed regula ons.
Bar Waiter
AIDA CRUISES- AIDA CARA/AIDA STELLA/AIDA MAR / SEA BASED
/ Apr 2012 - Jan 2015
Ensure a fast, efficient, and courteous service
-Adopt basic professionals' competence of all products provided in the bars.
-Adopt a cost-effec ve opera on method
-Assist inventory procedures
-Comply with hygiene standards USPH and HACCP.
- Protect equipment and facili es in the respec ve workplace.
-Work according to the instruc on of superior and assist whenever needed. Deck Steward
AIDA CRUISES-AIDA SOL / SEA BASED / Mar 2011 - Jan 2012
-Responsible for se ng up sunbeds and sun chairs on all open decks.
-Giving support during a special events like pool par es and other themed par es.
-Maintaing the cleanliness of the open decks.
-Responsible for a ending the towel sta on and replenishing clean towels.
-Provide support to the bar staffs when needed.
Team Leader
Super Cat Fast Ferry Corpora on / SEA BASED / Feb 2010 - Oct 2010 Responsible for supervising all cabin crew members in the assigned fast cra .
-Assist in planning, supervising, and implemen ng onboard cabin customer services.
- Introduces improvements in the cabin area in accordance with the company’s standards.
HOBBIES
Photography, Reading Books, Learning New Language, Travelling, Cycling, Collec ng Books, Watching Documentaries And Movies, Collec ng Souvenirs
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