Customer Service Manager
Resume:
Nomkhitha Nkonzombi
Customer Service Representative and Administrative Professional
*** ******** ****, **** ****, Noordwyk, Midrand, 1687
*********.**********@*****.*** 073-***-****
THE CANDIDATE
Nomkhitha is an experienced professional with over 8 years working experience in the Customer Service and Office Administration space. Six years of the 8 years have been in Customer Service as a Technical Support Representative. She has a solid track record which displays her versatility as a professional. Colleagues and superiors like know her as an energetic, determined and hardworking team contributor who is able to lead and work with no supervision. She is passionate about her work and takes it seriously by continuously striving to be service oriented, solution driven and delivering the highest standards of service.
EXPERTISE AND STRENGTHS
Data Capture
Time Management
Strong Organisational Skills
High-Level Customer Service
Incident Resolution Motivation and Dedication
Office Administration
High Technical Aptitude
Technical IT Support
EXPERIENCE
Technical Support Agent at MWEB
December 2017 to 29 March 2019 (1 year 3 months)
Providing technical support to users who are setting up new ADSL, Fibre and Mobile Broadband
Troubleshooting mail and connectivity problems.
Provide technical support to webhosting customers.
Administrative Assistant at ELMBRROOK (Liberty Life Franchise)
February 2015 to November 2017 (2 years 8 months)
Processing new business, downloading commission statements and emailing them to relevant parties, editing premium report and emailing it to relevant parties, handling broker calls and providing them with the requested information.
Office Coordinator at Financial Planning Experts (FPE)
September 2014 to January 2015 (Less than 1 year)
Managing the day to day office processes such ordering of stationery, setting up appointments for the director, preparing presentations, interacting with clients, through email, telephone and personal. Representing the director in meetings and handling presentation in his absence.
ADSL, Wireless and Webhosting Technical Support Agent at MWEB
May 2009 to July 2014 ( 4 years 2 months)
Providing customer service to members that are setting up new ADSL and wireless connectivity for all three major mobile networks Vodacom, MTN AND Cell C and Interworks also troubleshooting mail and connectivity problems, including the VOIP support, also does backup for second tier support as a technical specialist, lastly support webhosting including basic support of webhosting and VOIP technical support agent
EDUCATION
Cape Peninsula University of Technology
ND: Information Technology (Business Analysis Specialisation)
2006-2007
Information Systems 1
Information System 2(System Analysis & Design AND Database)
Development Software 1 (COBOL)
Development Software 2 (COBOL and Oracle)
Technical Programming 1 (Vb.net)
Accounting Skills
System Software 1
Business Analysis 2
Information Technology Skills 1 (Communication and Entrepreneurship)
HIGH SCHOOL
Buchule Technical High School
Matric (2002)
Xhosa
HG
B
English
HG
C
Mathematics
SG
C
Physical Science
SG
E
Electronics
SG
E
PERSONAL DATA
First Name
Nomkhitha
Last Name
Nkonzombi
Identity Number
Date of Birth
25 September 1984
Gender
Female
Home Language
Xhosa
Other Language(s)
English
Citizenship
South Africa
Health
Excellent
Drivers Licence
Learner licence Waiting for drivers licence test date
REFERENCES
Mrs Gail Kidson
Former Employer at ELMBrookes
******@*******.***
Mrs Alison Allen
Former Manager at MWEB
******@****.***
Mrs Hayley Jonker
Former Manager at ABISAT (Liberty Franchise)
******.******@*******.**.**
Contact this candidate