AKKENA.CHIRANJEEVI

D.No:**-***,

Munaspu Garu Street,

Dowlaiswaram-533125, Email Id: adf05l@r.postjobfree.com

E.G.Dist., Andhra Pradesh. Mobile: +91-837*******, 630-***-****.

To work in a challenging Professionally Managed Organisation Which demand all my skills and efforts for the benefit of an Organisation andexplore myself in different fields.

Graduation: B.Tech (EEE) from Pragati Engineering College in KAKINADA with 68.28%.

Intermediate: Inter(M.P.C) from Sri Chaitanya Jr. College in Vijayawada with 88.2%.

SSC: 10th standard from Vidyadeep High School in Nidadavole with 89%.

Operating System : Windows7

Packages : MS-Office, MATLAB, Basics of C Language.

Presently Working as Customer Service Manager (SDM/CSM) in INDUSIND BANK (23/09/2019 - Till Date).

I had 1 year Experience as Assistant Manager in KOTAK MAHINDRA BANK (25/10/2018 to 05/09/2019).

I had 2 years Experience as Marketing Executive in GURU’S VIDYANIKETHAN Organization (01/08/2016 to 13/10/2018).

SDM/CSM - Is the Integral Positions in the Branch Operational Team. Primarily responsible for timely processing of bank transactions like Funds Transfer, Cheques, Opening of Accounts, Reconciliation of Office Accounts, ensuring Timely resolution of customer queries and improving customer service levels by conducting Meetings, Finacle system, Processes & Regulatory norms like KYC, AML, etc..

SDM/CSM is responsible for lead generation for CASA Numbers & Values by Deepening from New & Existing Customers, Cross sell of third-party products (Life insurance, General Insurance, Debit/Credit Cards, Health Insurance, etc for existing customers & conducts outbound Marketing calls for New leads to generate Business.

CASH HANDLING aiso by counter.

Generating and maintaining database.

Understanding customer requirements

Explaining the products as per requirements

New customer acquisition and their retention & Re-solving queries and problems

Excellent oral and written Communication, Good presentation skills.

High Sales Orientation towards servicing and understanding his needs is a prerequisite

Awareness of dynamics of local market

Good understanding of competitive products & their pricing

Having GOOD Experience to deal ASSET PRODUCTS(AGRI,OD,LAP,HL,CL)

Good Communicational skills

Quick Learner

Adaptable & adjustable to any Environment

Capability to work in a Team & if needed to Lead it.

CERTIFICATE OF APPRECIATION for Outstanding Performance in ”JUBILANT – JANUARY 2020”Given by REGIONAL HEAD from INDUSIND BANK.

CERTIFICATE OF APPRECIATION for Outstanding Performance in “Life Insurance” from ZONAL HEAD in DEC-2019 from INDUSIND BANK.

AWARD OF EXCELLENCE Performance in the Product of “CASA Numbers” from RBM in JULY-2019 from KOTAK MAHINDRA BANK.

Received “Merit Scholarship” for 4 times from Pragati Engineering College.

Secured 2nd Position in Model Exhibition on “Automatic Power Saving by Sensors” in the Event APOSEC’15 Organised by V.R.Siddhartha Engineering College.

Father’s Name : Shri A. Ramakrishna Naidu

Mother’s Name : SmtA.Mangamma

Sex : Male

Nationality : Indian

Date of Birth : 01-07-1995

Marital Status : Unmarried

Languages known : English, Telugu

Hobbies : Playing Chess & Participating in Social activities

Interests : Planting trees & Exploring villages.

I hereby declare you that all the above furnished information is true and fair to the best of my Knowledge and belief.

Date:- Yours Obediently, Place:- A. Chiranjeevi.

RESUME

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Responsibilities:-Service Delivery Manager/Customer Service Manager

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