Office Staff
Resume:
PHINDILE MARIA SITHOLE
CONTACT
IKAGENG
POTCHEEFRSTROOM
2520
(Willing to relocate)
**********@*****.***
PERSONAL INFORMATION
Date of Birth: 18 November 1991
Nationality: South Africa
Marital Status: Married
Own Transport: No
Languages: English, IsiZulu, Xhosa, Setswana
Notice period: Immediately
Health: Good
Gender: Female
Drivers License: code 10
SKILLS
Computer Skills:
Microsoft office Word
Microsoft Excel
Microsoft PowerPoint
Internet communications and Explore
Emails
Statistical analysis
Professional Skills:
Well organised, and be able to prioritise work in an efficient manner.
Providing high quality Customer Service.
Good level of numeracy.
Good at juggling tasks and prioritising.
Impeccable telephone manners.
Resolving and managing queries to closure.
Calm and composed under pressure and able to work to tight deadlines.
Ability to work within a busy and demanding team environment.
Able to work with minimum amount of supervision and on own initiative.
Ability to communicate effectively with a wide range of customers.
Proven aptitude for dealing with customer complaints.
Dealing with customers Face to Face.
Fully aware of the importance of data security and relevant legislation.
Prospecting for sales leads.
Able to identify and act upon potential sales opportunities.
Treating each employee as an individual and showing concern for their welfare, aims and career development.
Always discreet in the handling of sensitive and confidential customer, staff or business data and information.
Open to constructive feedback & always listening carefully to what employees have to say about the company.
REFERENCES
Mr Ngcobo
IT – Technician
Merafong Local Municipality
Cell no: 082-***-****
Mr Bahube
Telephone Technician
Merafong Local Municipality
Cell no: 081-***-****
Mr Mihle
Victory Training College
IT. Lecture
Cell no: 073-***-****
Mr Bless
Victory Training College
Principal
Tel no: 011-***-****
Mr Phale
Merafong Gigi Hub
Manager
Cell no: 078-***-****
PROFILE
A pleasant, professional and proficientAdministrator, General Assistant, Receptionist and a Customer Service provider who has a long track record of ensuring things run smoothly behind the scenes of a busy office. I am an effective team member who has the ability to meet deadlines and ensure that the highest standards of Office organisation are maintained at all times. I have a methodical and thorough approach to work, and I will go out of my way to maintain an enjoyable and clean working environment. I have experience of working with the general public, both face-to-face and over the telephone and I am someone who will always go that extra mile to get things done. I am a young vibrant, energetic, enthusiastically, mind open, innovative with high impact communication person who is having lot of dreams ahead and build a name for myself, being an example to people around me is what I desire and wake up for. I-am a people’s person who strives for the best. Right now I am looking to work for a company that offers excellent opportunities for personal and professional development and that company is yours.
WORK EXPERIENCE
MERAFONG LOCAL MUNICIPALITY
IT TECHNICIAN AND TELEPHONE TECHNICIAN
2015 - 2017
Keep systems up-to-date through operating systems upgrades
Monitor networking equipment and servers
Assist with the design, implementation, and ongoing support of new software and features
Monitor web performance, network availability, and security
Oversee troubleshooting for system errors
Provide helpdesk support for network issues
Provide technical support either by phone, remote access or site visits as needed
Respond to IT issues; hardware maintenance, software, networking, etc.
Evaluate connectivity issues, equipment, and software
Modify configurations, utilities, software, etc.
Set up equipment for new users
Install, test, and monitor servers, firewalls, and new software
Perform data backups
Install and update network system improvements as needed
Assist with Servers, LAN/WAN technologies, computer repair/troubleshooting software, networks, virus protection, Wi-Fi technology, and more
Cable installation and termination of Ethernet networks, telephones, coaxial cable and fibber optics
Analysed active work requests and prioritized them based on the severity of the problem or request
Provided support and repaired for telephone equipment, including digital and analog key systems as needed
Completed work requests related to business products that included the adding, moving, reprogramming, outing of telephones and equipment.
MERAFONG DIGI HUB
OFFICE ADMINISTRATOR/ DATA CAPTURING
2014 (1 year duration)
Answer and direct phone calls
Organize and schedule meetings and appointments
Maintain contact lists
Produce and distribute correspondence memos, letters, faxes and forms
Assist in the preparation of regularly scheduled reports
Develop and maintain a filing system
Order office supplies
Collect data
Check data for completeness and consistency
Capture and analyze data
Submit and reconcile expense reports
Provide general support to visitors
Provide information by answering questions and requests
Take dictation
Research and creates presentations
Generate monthly and quarterly reports
Consolidate and submit reports
Conduct data audits for the office
Handle multiple projects
Prepare and monitor invoices
Develop administrative staff by providing information, educational opportunities and experiential growth opportunities
Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques
Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
Contribute to team effort by accomplishing related results as needed
Carry out administrative duties such as filing, typing, copying, binding, scanning etc.
Write letters and emails on behalf of other office staff
Greet and assist visitors to the office
Photocopy and print out documents on behalf of other colleagues
MERAFONG DIGI HUB
COMPUTER LECTURE
04 Months Duration
Develop several engaging courses within your field of study, including choosing the reading material, creating assignments and arranging a syllabus.
Present stellar lectures to graduate and undergraduate students that inspire strong discussions and keep students interested.
Remain current in the field of study through regular research, attendance at conferences and publishing in peer-reviewed journals and similar places.
Conduct office hours on a regular basis to provide time for students to come and talk with you about their grades, assignments and other issues.
Mentor students, especially graduate students, and assist them in their pursuit of their degree, such as providing academic and career advisement.
Develop strong relationships with colleagues within the department and throughout the institution for an enhanced learning environment that values interdisciplinary study.
Participate in professional and collegiate organizations, including as a committee member, to remain abreast of all emerging developments
Organize, maintain and manage class systems in proper working condition.
Teach students and learners to use computers.
Design and develop appropriate computer instructional material.
Manage and monitor student behavior.
EDUCATIONAL BACKGROUND
TSWASONGU SECONDARY SCHOOL
MATRICULATED
GRADE 12
Subjects: English, isiXhosa, Mathematics Literacy, Life Orientation, Life Sciences, Geography
TERTIARY INSTITUTIONS
VICTORY TRAINING COLLEGE
INFORMATION TECHNOLOGY
Modules:
MATHEMATICAL LITERACY, COMMUNICATION, INFORMATION SYSTEM, SYSTEM ANALYST AND DESIGN, CUSTOMER SUPPORT, PROGRAMMING LANGUAGE, WEBSITE DEVELOPMENT (HTML, VISUAL BASIC AND C++) PROJECT MANAGEMENT
DURATION: 2012
MBOWA BUSINESS COLLEGE
COMPUTER SKILLS
Modules:
MICROSOFT WORD, MICROSOFT EXCEL, MICROSOFT POWERPOINT.
DURATION: 2012 (JANUARY-JUNE)
FALCON BUSINESS INSTITUTE
A+ PC TECHNICIAN
Modules:
SAFETY AND MAINTENANCE, CPU AND SYSTEM BOARD, BUSES AND EXPANSION CARDS, MEMORY SYSTEMS, BASIC INPUT/OUTPUT SYSTEM, COOLING SYSTEM TECHNIQUES, DATA STORAGE DEVICES, MONITORS, ELECTRICITY AND POWER SUPPLY, PRINTERS, PORTABLE DEVICES, SOFTWARE (OPERATING SYSTEM), PERIPHERAL CONNECTION TYPES, TROUBLESHOOTING METHODOLOGY
DURATION: 2013 JANUARY-SEPTEMBER
Contact this candidate