Engineer Manager

Nicolas Faieta

**** ***** **. ************, ** **127

(C)724-***-****

*******@*****.***

PROFESSIONAL SUMMARY

Highly skilled software quality assurance engineer with over three years of managerial experience

SKILLS / AWARDS

Training, Management, JIRA, SQL, Audio Editing, IVR, FTP, GIT (Version Control Software), UNIX, CRM, Word, PowerPoint, Excel, Windows, OS, Mac OS, LEAN, Scrum Master, HIPAA Training

WORK HISTORY

Software QA Engineer - Philips (10/16-Current)

Move new and current customer software applications to production environments

Conduct new employee training

Perform software changes

Perform software quality assurance which includes testing software logic and functionality for our Phone, Email, and Manual surveys

Create QA test plans based on customer by customer testing scenarios

Verify and edit professional voice recorded audio

Conduct database work which includes querying and editing customer data Manager of District Office - PA House of Representatives (06/15-10/16) State Representative Pam Snyder - 50th Legislative District

Communicated with legislators and their representatives, state officials, government personnel and media outlets

Monitored legislation, conducted policy research, tracked issues specific to the 50th legislative district, attended meetings and hearings

Troubleshoot constituent issues in relation to state agencies such as The Department of Revenue, Community of Economic Development, Education, Environmental Protection, Human Services, Labor and Industry, State, and Transportation

Fielded the highest volume of casework within my work tenure Manager of Quality Assurance / IT Trainer - Philips (01/13-06/15)

Managed a team of Quality Assurance software testers and developers

Developed and conducted a new training program designed for new hires which reduced overall training time and encouraged knowledge retention

Coordinated and administered promotions, transfers, wage/salary increases, procedures, performance management and documentation

Conducted new hire interviews and screenings

Worked closely with recruiters for new hires to negotiate job and salary requirements

Performed mid-year and end of year employee evaluations

Processed vacation and human resource requests

Provided the team with daily work tasks and lead a daily stand up priority meeting

Organized and maintained weekly customer priority lists which reduced the time of software changes

Developed a standard protocol for new deployment customers which reduced time to go live by 50%

Managed the current customer software changes and designed a process to help give more accurate deadlines to our Account Managers

Moved new and current customer software applications to production environments

Head contact for our Account Managers and Engineering department EDUCATION

Duquesne University, Pittsburgh PA

Bachelor of Liberal Arts

Double Major (International Relations & Italian)

GPA: 3.5

California Area High School

GPA: 3.5 High Honors

Rome, Italy (Fall 2006 Semester) Duquesne’s Rome Campus Rome, Italy (Fall 2008 semester) Duquesne’s Villa Nazareth Italian Linguistics Program

Contact this candidate