Customer Executive

CURRICULUM VITAE

RITIKA KHANNA

A-*/**B, *ND FLOOR, KESHAV PURAM, NEW DELHI-110035

PH - +91-999*******

**********@*****.***

CAREER OBJECTIVE

I would like to work with an organization where I can get continous learning with growth & where I can use my qualifications with attitude of learning & getting extra knowledge with a developing company to boot up their development.

CAREER HIGHLIGHTS

CURRENT ORGANIZATION: Allegis Global Solutions

June 2019- Present

I am currently working as a Recruitment coordinator with Allegis Global Solutions for American Express Inc.

Roles and Responsibilities

End to end recruitment process.

Recruitment Tools - Raising requisitions and scheduling interviews via Taleo.

Liaise with the candidates, hiring leaders and recruiters to ensure real-time communication on recruiting initiatives and issues arising.

Ensure high quality results, process compliance and system adherence to operating guidelines in a timely manner.

Manage end to end interview scheduling process and ensure all templates are up to date.

Comply with Department of Labor mandates and audits.

Initiate interview scheduling contact with candidates, hiring leaders and recruitment relationship managers, arrange and ensure the entire interview scheduling cycle is completed.

Ensures necessary documents are collected in advance and guidance given to upload on taleo portal to ensure seamless interviewing.

Regular reporting on data accuracy with needed follow ups with recruitment team.

Maintaining daily reports and collecting accurate data.

Arranging different type of interviews and maintaining candidate records on the system.

Accomplishments:

1.Currently working as an Internal Auditor within the team:

Perform a daily audit on all communication emails being sent to candidates and hiring leaders.

Prepare and maintain a daily tracker of error records.

Focus on reducing team error rates, prepare weekly error reports and maintaining real-time records.

Prepare and maintain daily & monthly reports of work allocation within the team.

2.Worked as a Dispatcher within the team:

Assign and distribute equal work within the team on regular basis.

Prepare and maintain daily tracker of work allocation.

Keep a check on even distribution of work.

Contact with Recruitment Relationship Managers in case of errors with the requisitions, dispatch emails and maintain the GTA (team) mailbox.

Provide daily & monthly work allocation reports to leaders.

PAST ORGANIZATION : ZOMATO PVT. LTD.

DESIGNATION : ASSOCIATE

PERIOD : January 2017 – July 2017

WORK HANDELED :

1.Resolve service problems by clarifying the customer’s complaint ; determining the cause of problem ; selecting and explaining the best solution to solve the problem.

2. Following up to ensure resolution.

3. Maintain customer’s accounts by processing customer adjustments.

4. Recommend potential products or services to management by collecting customer information and analyzing customer needs.

5. Contribute to team effort by accomplishing related results as needed.

6. Build sustainable relationships of trust through open and interactive communication.

7. Assist with placement of orders, refunds, exchanges and deliveries of orders.

ACADEMIC RECORD

COURSE

INSTITUTE

YEAR OF PASSING

PERCENTAGE / CGPA

10 TH

MANAV STHALI SCHOOL

2010

8.0 / 10.0

12 TH

MANAV STHALI SCHOOL

2012

68.30%

DBA

K.R MANGALAM INSTITUTE OF MANAGEMENT

2016

FIRST DIVISION & MERIT

BBA / BBM

UNIVERSITY OF MYSORE

2016

FIRST DIVISION, 65.30%

MBA

BHARTIYA VIDYAPEETH UNIVERSITY

2019

9.82/10

SUMMER INTERNSHIP

ORGANIZATION : ELEMENTS HR SERVICES

DESIGNATION : RECRUITMENT EXECUTIVE

DURATION : 12 May 2018 – 12 July 2018

WORK HANDELED :

Sourcing resumes through different job portals like Naukri, monster etc.

Based on the clients requirements screening the resumes and judging the Candidates to meet the particular requirement.

Initial phone screening of candidates to judge communications and background.

Short listing the candidates as per client’s requirements and then scheduling up the interviews.

Regular follow up with the selected candidates to confirm their joining dates, ensuring the maximum of them are placed successfully with the respective organization .

Maintaining and updating database of potential, prospective and rejected candidates.

Constantly be in touch with the candidate until he/she joins.

Co-ordinate with other recruiters to work as a team.

Maintaining a database of candidates.

Handling end to end recruitments.

TECHNICAL QUALIFICATIONS

MS WORD

MS EXCEL

MICROSOFT OUTLOOK

INTERNET

BASIC SPSS

WebEx

Taleo

CO-CURRICULAR ACTIVITIES AND ACHIEVEMENTS

Took part in AVSAR event and designed a B-plan.

Took part in Ozone day event held in college.

Organized various events at graduation level.

Spok person of team and arranging weekly team activities, maintain team budget and arranging team events.

PERSONAL INFORMATION

MOTHER’S NAME : Barkha Khanna

FATHER’S NAME : Ashok Kr. Khanna

D.O.B : 09 - April - 1994

LANGUAGES KNOWN : Hindi, English, French

POSTAL ADDRESS : A-1/73B, 2nd floor, Keshav Puram, New Delhi 110035

MARITAL STATUS : Single

NATIONALITY : Indian

HOBBIES : Mimic drawing, sketching, travelling

PLACE : New Delhi

DATE : RITIKA KHANNA

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