ANAKHA NAIR

Dallas, Texas

Email: adezxk@r.postjobfree.com Mobile: 214-***-****

(No Sponsorship required)

PROFESSIONAL SUMMARY

A Business System Analyst with over 9+ years of experience in the field of Retail, Finance, Telecom, Insurance, Healthcare, Investment and Online Banking.

Performed Scrum Master Role for Various Projects.

Interviewed junior BA’s for various projects.

Emphasis on understanding business processes & gathering requirements through research, formal- informal sessions with business users and technical groups.

Good understanding of Software Development Life Cycle (SDLC) including requirements analysis, system analysis, design, development, documentation, training, implementation and post- implementation review.

Worked as a liaison between Business users/stakeholders, Sales and Engineering team.

Experienced in SDLC models such as Agile, Waterfall model, RUP and various phases that includes requirement gathering, design, development, testing, implementation and support.

Conducted Scrum ceremonies including Backlog refinement, Sprint Planning, Stand up meeting, Sprint Review and Sprint Retrospective.

Facilitated the team and created Scrum artifacts Product backlog, Sprint Backlog.

Supported the team to commit to the Sprint collaboratively to meet the Estimates.

Burned down the Tasks among the team members analyzing the strengths, bandwidth and dependencies of team.

Supported the team in removing the impediments during the Sprint and achieving the goal to deliver the Potentially shippable product at the end of every sprint.

Strong facilitation skills, experience in leading Joint Application Development (JAD) / Joint Application Requirement (JAR) sessions, walkthroughs of use cases and functional requirements.

Proficient in developing User Stories, Use Cases, Activity Diagrams, Sequence Diagrams, and Collaboration Diagrams.

Prepared Business Requirement Documents (BRD) and Functional Requirement Document (FRD).

Extensive experience in conducting Impact Analysis, SWOT analysis and preparing Training manuals and Release Notes.

Assisted in UAT (User Acceptance Testing) with testing team and Product owners.

Supported the team in revenue attainment and profitability.

Strong analytical and problem solving skills, a confident communicator and team player and a quick learner of new technologies and concepts.

Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.

Proficient in Dashboard and Report creation and analytical concepts using OBIEE and BI Publisher.

Facilitated developers in developing all 3 layers of the Analytics Repository (Physical Layer, Business Model and Presentation Layer).

Good knowledge in designing and developing Data Modeling and Analysis using Dimensional Star Schema modeling, Fact and Dimensions tables and Physical and Logical data modeling in the OBI Administration tool.

TECHNICAL SKILLS

Business Requirement Tools: Collibra,RALLY, JIRA, MARCOMM (AT&T), TDP, IBM RTC, SalesForce, Confluence, MSCRM

Methodologies/Frameworks: Agile/SCRUM, RUP, Waterfall, SDLC, UML, SAFe Agile BA Tools: MS Visio, MS SharePoint, MS Word, MS Excel, MS PowerPoint, MS Project, MS Outlook, Skype for Business, WebEx, COUPA, Ad-hoc Business Intelligence: OBIEE 11g, BI Publisher

ETL Tool: Informatica Power Center 9.x/8.x

Oracle Tools/Utilities: TOAD, SQL Developer Databases: Oracle 11g/10g, MS Access Operating Systems: Windows 2000/XP/7/Vista/8, Linux Languages: MySQL, SQL, Python

Programming/Computing: Matlab, LabView, RoboRealm

PROFESSIONAL CERTIFICATION

Collibra Expert II Certification

Collibra Expert 1 Certification

SAFe 4 Agilist Certification

Certified Scrum Master Certification, SCRUM ALLIANCE

Scrum Master Accredited Certification, INTERNATIONAL SCRUM INSTITUTE

ORACLE PARTNER NETWORK CERTIFIED SPECIALIST

Oracle Business Intelligence Foundation Suite 11g Certified Implementation Specialist

YOKOGAWA CERTIFIED AUTOMATION TOOLS SPECIALIST

PROFESSIONAL EXPERIENCE

7-Eleven, Irving, Texas Jan 2020 - Present

Sr. Data Governance Business Analyst and Product Owner Project: 7-Eleven wanted to create a one stop platform for the entire company’s data governance. They collaborated with Collibra team and decided to bring the entire data of the company within the Collibra platform.

Responsibilities:

Expertise in Collibra platform as a part of which took up the courses and certifications in Collibra.

Conduct Meetings with all the Directors, Pod Leads, Tech Leads of the entire company to understand where the data is stored and the types of data.

Gather Requirements from each business team like stores, fuels, marketing, sales, data governance etc. to understand how they wanted their data to be managed.

Categorizing the various data, coming up with new plans in data governance for better performance and delivery.

Categorizing the data based on the risk associated with it and deploying access rights based on the permissions and rights.

Mapping every single data flow from business to business and system to system n Collibra.

Extract the data by understanding the SQL and Python coding and extracting the location of the data to import it to collibra.

By completely abiding with Agile framework, creating Product backlog, stories, subtasks in Jira.

Had complete ownership of Collibra platform in creating the data flow mapping and data storage.

Giving presentations to the business teams on the Data Governance platforms created in Collibra.

Analyzing the risk associated with every data management and figuring out solutions in securely managing the data.

Providing secure platform in Collabra for each data depending upon the permission rights, the risk associated with the data, the company hierarchy, business area etc.

Creating reports based on the data management and usage and the data flow. Verizon, Irving, TX Jan 2019 – Aug 2019

Sr. Security Business Systems Analyst and Asst. Project Manager Project: VRR is a famous security software by Verizon. Worked on the enhancements and modifications in the legacy system. Adding new functionalities to the legacy VRR system to enhance the performance. Responsibilities:

Worked closely with the product owner in bringing enhancements in VRR software.

Conducted meeting with Business Team in understanding the Pros and Cons on the enhancements, budgeting for the projects and resource allocation.

Worked solely with the Product owner in defining the requirements and presenting it to the Pm and dev team.

Worked with PO in prioritizing the backlog for sprints.

Managed a team conducting 10 members offshore and onshore in developing the requirement to a working model.

Converted and broke down the requirements to Stories and tasks in Jira.

Conducted the scrum ceremonies.

Supported the development team and testing team in delivering the Potentially deliverable product for the sprint.

Supported the PO in re-prioritizing the backlog.

Contributing to the UX team in developing the wireframes.

Conducted demo presentations on the enhanced process flow to the business team and development team.

Handled multiple product enhancement projects at the same time.

Supported the PM in managing the team by reporting the requirements for development team, the roadblocks and the progress.

Environment: Agile / SCRUM, Power BI, SQL database, Windows Server 2008/2012, SharePoint Server 2010, Jira, MS Visio, MS Project, MS Excel, MS Word, Rally, TDP, Confluence, Outlook. 7-Eleven, Irving, TX Oct 2018 – Jan 2019

Sr. Security Systems Analyst

Project: To bring an automated security system in place for the cooperation integrating with SQL database and Power BI.

Responsibilities:

Conduct Meetings with VP’s, Directors, Data Stewards, Stakeholders, and understand how the current data is being stores, used and communicated.

Managing the IT security team (7 member team) in developing the Risk analysis model and integrating it with power BI.

Create Questionnaire’s in Sharepoint to collect data from the data owners.

Create a Risk Analysis method to understand the severity of risk in current data storage methods, transfer methods and other ways of data communications.

Facilitate Scrum Ceremonies like daily standup meetings, Review meetings, grooming session meetings.

Write higher level user stories in Jira.

Preparing a Data mapping document for the entire data throughout 7-Eleven.

Building a Risk Analysis system based on the Entire Data Storage, Data transfer, Data Severity, and Data Security.

Intensively work on SQL database in transferring the data to the Database. Environment: Agile / SCRUM, Power BI, SQL database, Windows Server 2008/2012, SharePoint Server 2010, Jira, MS Visio, MS Project, MS Excel, MS Word, Rally, TDP, Confluence, Outlook. Blue Cross Blue Shield (HCSC), Richardson, TX May 2018 – Sep 2018 Sr. Business Systems Analyst

Project 1: (Gov. Project) To detect the wrongly sent communication’s to ERS (Employees retirement System) from different portfolios (eg: Finance, Aerial, and Payment solutions) of HCSC. Develop strategies to stop this fix the issue and develop new communications and templates that could be sent to the ERS. Thus, reduce the penalty associated with each wrongly sent Communications. Responsibilities:

Set up meetings with the Blue star team to detect the communications to which penalty was tagged.

Understanding the PO’s for each communication department and capture the codes associated with the communication sent (about 600’s of communications tracked down).

Clearly understanding the risk and categorizing the communications.

Set up Meetings with Product owners, Stake holders and IT team to review the risk and figure out a solution to the problem.

Write User stories, Grooming sessions, review sessions and get sign off of User stories from Stake holders.

Facilitating Product Team Meetings – Weekly Planning, Daily Stand Up, Retrospective.

Facilitating and supporting Scrum Ceremonies - Sprint Planning, Grooming, and Demo.

Supporting Prioritization process.

Supporting the groups completing the development and testing of user stories (including prepping/presenting at Grooming sessions).

Conducted Interviews for selecting Supporting BA for the project. Project 2: (Govt. Project) Incentives for CMS Members. Create an updated Incentive program for the CMS members and also a new Report for the new plan. Capture the inbound and outbound flow of the report.

Travelled to meet the offshore team in Chicago for build the team work.

Attended and facilitated JAD sessions.

Facilitated Pre- Review meetings with the team to clearly outline the requirements.

Supported the PO in brainstorm sessions to come up with new ideas in creating the new report and communication channel.

Actively worked with IT team and Business to create a hassle free channel for the report flow.

Worked with Core team (Blue star) and the Incentives team to understand the history of the client, the Incentives programs that can be delivered and the possible scope for the new plan.

Write User stories, Grooming sessions, review sessions and get sign off of User stories from Stake holders.

Facilitating Product Team Meetings – Weekly Planning, Daily Stand Up, Retrospective.

Facilitating and supporting Scrum Ceremonies - Sprint Planning, Grooming, and Demo.

Supporting Prioritization process.

Supporting the groups completing the development and testing of user stories (including prepping/presenting at Grooming sessions).

Mini Projects: Worked in Parallel in other Mini projects. (Small Products 2019, MAPD 2019). Environment: Agile / SCRUM, Windows Server 2008/2012, SharePoint Server 2010, Jira, MS Visio, MS Project, MS Excel, MS Word, Rally, TDP, Confluence, Outlook. Moneygram International, Plano, TX Dec 2017 – May 2018 Sr. Business Systems Analyst

Project: To Replace the legacy EMT Admin system of Money gram and Move the services to Salesforce and Actimize integrating with EMG database.

Responsibilities:

Traveled to meet offshore teams in Minneapolis for Kickoff meetings, requirement gathering sessions, and for Collaborating with the teams.

Translating and documenting a feature into a detailed user story with acceptance criteria including the development of supporting documentation if needed.

Reviewing and understanding new features (or bug fixes), and supporting the definition of their business priority.

Supporting the groups completing the development and testing of user stories (including prepping/presenting at Grooming sessions).

Helping ensure the quality and consistency of user story definition. Know and adhere to guideline, perform peer reviews.

Attending product and scrum meetings to discuss functions, review progress and issues related to development of user stories/features.

Facilitating Product Team Meetings – Weekly Planning, Daily Stand Up, Retrospective.

Facilitating and supporting Scrum Ceremonies - Sprint Planning, Grooming, and Demo.

Supporting Prioritization process.

Writing Stories for the Salesforce team and Actimize teams.

Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.

Supporting the Dev team to Shell out Spike stories for API Calls.

Creating Bi Weekly Sprint demo Presentations.

Working with the Salesforce team to integrate the services between Salesforce and EMG Database.

Facilitating UAT by personally running manual test cases; validating functionality and tracking defects. Environment: Agile / SCRUM, Windows Server 2008/2012, SharePoint Server 2010,, Jira, MS Visio, MS Project, MS Excel, MS Word, Rally, TDP, Confluence, Outlook, Salesforce. AT&T, Dallas, TX Jun 2016 – Nov 2017

Sr. Business Analyst/ Scrum Master

Project: MyATT migration/BC sales and services- AT&T Small Business Digital Experience MyATT migration project is a program designed to attract new customers and migrate all the existing Business Center customers onto a newly created MyATT platform for all their Business needs with AT&T. With a Vision of 2020, MyATT is conceived to be the one stop shop for all small & medium Business Customers and Premier Customers, with varying products from Wireline and Wireless. The scope of the Project includes crafting MyATT as the desirable destination for a stimulating digital experience for all AT&T Business customers, using Agile methodology.

MyATT Migration Projects: 1/ MyATT Migration Provide Buyflow

Initially Small biz customers needed multiple logins to manage Wireline and U-verse accounts and had no MAC support for existing Wireline customers. The customer sales portal (BCS) had no automation/capability for existing customers to perform account changes, add/move services or upgrades. By this project there is no

“synergy” between BCS and Account Manager which leads to a gap in supporting customers online. With the completion of this project, Small Business customers were for the first time able to buy and service digitally with a seamless experience. So, the wireline experiences merged into one platform allowing for the sun setting of BCS for Small Business Customers.

a/ Credit Check Functionality

Worked from scratch to develop the credit check functionality for Small Business Customers for Provide Flow. Support the ability to take deposit payment online when required. Following existing payment type used in Consumer today. (credit card, debit card, ACH, Payment Profile) In the event the customers fail to submit deposits, let the order proceed with the order submission with an indicator identifying deposit is required. b/ DTV Cross Sell/Upsell

Worked from scratch to develop cross sell/ upsell offers for DTV understanding the sales and marketing strategies. Supported the Catalog team to develop the prices and contents for the new offers. c/ Change Requests and Defect Tracking for Provide flow.

Track the entire defects and Change requests for the provide flow. After the Stakeholder testing, tracked the change requests and defects from business and created Jira Tickets. d/ Pricing and promotions

Support capability to show regional, state, city and zip code level pricing as well as some catalog functionality for bundle override pricing and be able to make pricing changes quickly and the ability to offer unique Small Business coupon codes, promotional codes, campaign codes, etc., and the ability to make promotional changes quickly by region, State, City and Zip code levels . e/ Consolidated Car and Checkout

Modify the Small Business Cart & Checkout functionality to match the Consumer Cart & Checkout functionality. There was a wide range of requirements regarding Modifying multi-page Cart/Checkout, Cart Summery page display for UBAN account, Directory Listing page, Paperless billing section for UBAN account, no check for existing DSL for UBAN account etc.

Created Change requests to make the required changes to the existing SMB requirements and user stories. Created new feature sets to match the CCC requirements. 2/ MyATT Migration Modify Byflow

The scope of this project was to allow customers to keep or change the current plan for core products. Show the detail information of customer’s current products, including name, descriptions, features, price, current promotions etc. Cannot add or remove current products, can only keep, reconfigure, or replace. Show top eligible products and provide CTA to pick products. a/ MyATT Branding for Phone and Icons

The scope of this project was to bring uniformity in branding for traditional phone line (POTs) and U- Verse Voice throughout the SMB Buyflow.

Branding of Icons had the scope to compare the current Icons in the MyATT Website with the Approved ATT Master Icon Log and create update requests to the outdated ones and create new Icons for the new functionalities.

b/ Toll Free Service

Worked with Marcomm to move the Toll free Functionality from SMB (Small Business platform) to att.com (Enterprise Business) Platform.

c/ Toggle In–Out Functionality (Northstar Project)

Worked and developed personalization of region which helps the out of region customer to toggle in and out the region for better user experience.

d/ Home Term removal (Northstar Project)

As a part of Northstar project the Term Home Phone and Home Alarm had to be completely removed from Att Small business site and had to change it to My Att Phone and My Att Alarm. 3/ OCE Defect Tracking

The scope of this project was to support the OCE, CRM, OMS backend system team to track the order fall out defects.

To understand the current issues the customer is facing in the automation of order and to provide a better effective user experience.

Responsibilities:

Worked from scratch to develop new functionalities involving in brainstorm sessions with business, marketing teams and sales teams.

Facilitated the Scrum ceremonies for the team as a Scrum master.

Created User stories, CRDs, Wireframes and Defect Documents.

Conducted grooming sessions engaging and facilitating all the key players, defining scope of user stories and assigning points.

Worked with Catalog and Content management team to develop the contents and prices for the products.

Supported in Backend defect tracking system and team to effectively enhance the automation process.

Performed due diligence and translated the requirements for the UX/UI team to come up with an accurate design.

Worked with all the individual work streams in understanding their dependencies, coordinating meetings and analyzing the extent of each workstreams responsibility in delivering the functionality.

Participated extensively in defining the Project structure in Rally catering to Themes, Portfolio items like Releases and Initiatives, Epics and User Stories.

Involved in all phases of Agile Framework, with a team structure that included two onshore teams and two offshore teams, comprising of more than 30 members.

Conducted Sprint Planning sessions, a day prior to start of Sprint, to ensure smooth running of the sprint and account for any unseen impediments.

Conducted Daily Stand Ups analyzing the progress of the Iteration/Sprint, addressing issues on the fly, and conducting meetings offline when required.

Involved in Scrum of Scrums when multiple IT teams were involved, at the time of integrating the front end elements with the developed XSDs.

As part of Agile readiness, worked as a key player in drafting all the DOR documents for the team incorporating all the key functionality to be delivered for each Release

Worked extensively through the entire life cycle of testing. Participated in test case reviews; scrutinized test plans with the testing team; involved in Sanity testing for major releases as well as hotfixes as part of UCT.

Facilitated UAT by personally running manual test cases; validating functionality and tracking defects in Quality Center before the Release.

Environment: Agile / SCRUM, Windows Server 2008/2012, SharePoint Server 2010, MS SQL Server 2008 R2/2012, ODBC, .Net 4.0, HTML, CSS, XML, Windows 7, UML, SOAP, JavaScript, JSON, Jira, MS Visio, MS Project, MS Excel, MS Word, Rally, TDP.

VELOCIS TECHNOLOGIES – Frisco, TX (Client: TI) Dec2014 – Jun 2016 Role: Business Analyst

The project was for a leading semiconductor company in Texas and the scope of the project was to digitalize the existing data history and upload it to oracle database and to capture the new incoming data automatically to the database and integrate it with Business intelligence and analysis tool to enhance the front and back end performance of the application, as part of the continuous process improvement initiative within the organization. This project involved enhancing customer experience by introducing rich Graphical User Interface and widening the accessibility and Interoperability of applications. Responsibilities:

Interviewed the Business (Retail executives, Loan officers, Risk Managers, Sales and Marketing teams) to comprehend the current business requirements.

Gathered requirements through interviews, JAD sessions with business users, stakeholders and SMEs.

Followed the Software Development Life cycle (SDLC) concept as per SCRUM Framework.

Supported the team in understanding the products, its future and the market it is going to be introduced.

Gathered information regarding the internal and external parameters influencing the product.

Created User stories and facilitated the team in writing test plans.

Built custom Interactive Dashboards, Re-designed and simplified existing reports intended to meet the needs of the Business.

Worked with Oracle development teams to get accurate date from different source within business intelligence database.

Supported Operations team and Upper Management by producing reporting using Oracle's Business Intelligence tool, to help automate current manual processes.

Lead business initiatives including brainstorming on new functionality for current systems and conducted GAP analysis to identify new opportunities.

Created Activity diagrams using MS Visio to extract process and work flows for the use and understanding of both functional and technical teams.

Performed gap analysis in identifying and evaluating the “As-Is” Invoice. Assessed the major flaws in the existing “As-is” system and made clear recommendations of vital business process improvements.

Appraised the Tracking System and incorporated a more user friendly web enabled “To-Be” system.

Created Use Case Diagrams, Activity Diagrams, Process Mapping, Class and Context Diagrams, Data Flow Diagrams in MS Visio.

Defect tracking and defect management in JIRA.

Maintained an issue-enhancement list, prioritizing outstanding defects and enhancement requests based on project deadlines.

Conducted and participated in Walkthroughs to discuss certain issues with the development, design team and QA team.

Developed a User Acceptance Test (UAT) plan and test case scenarios to guide the end-users in testing the user interface and functionality of the application.

Conducted Joint Application Development (JAD) sessions with management, subject matter experts, vendors, users and other stakeholders for open and pending issues.

Worked closely with the development team in ETL Process using Informatica and TOAD.

Facilitated the Development team during Creation of ETL Mappings.

Supported the Team in Development and deployment of dashboards and reports using OBIEE.

Supported the assigned project manager with creating detailed project plans and assisted in developing, scheduling and tracking project timelines.

Effectively communicated with both technical and non-technical users and generated project documentation.

Environment: MS Office, MS Project, MS Access, MS Visio, RTC, JIRA, Unified Modeling Language

(UML), HP ALM, Oracle 11g, Informatica, TOAD.

US Technologies Feb 2012 – Jul 2012

Role: Junior Software Engineer

Underwent training in Mainframe and junior programming developer.

Worked for the HR department as an ambassador for the company in the recruitment management team. Creace Technologies Sep 2011 – Feb 2012

Project: 2

Role: Sr. Business Analyst

The project focused on major enhancements to TIA’s products used by Genworth Financial for business requirements of their Creditor Insurance products. Genworth wanted to modify the existing TIA application to cater to their existing products.

Responsibilities:

Conducted JAD sessions and called out meetings for gathering Business requirements.

Designed and developed project document templates based on SDLC methodology.

Followed SCRUM Framework for gathering requirements and converting those requirements into Functional specifications.

Developed and shared the Product Vision and roadmap with the delivery team, Leads team through detailed system and business process analysis.

Developed User Stories.

Organized Daily Agile Scrum "Stand-up", Biweekly Sprint Planning and Retrospective Sessions and updated the team on status of upcoming User Stories.

Developed Use Cases and the As-Is processes.

Developed Flow Diagrams in Visio.

Facilitated Sprint Planning and Sprint review meetings for requirement, feasibility and risk analysis with the Business and Technical team to identify critical and high risk areas of the applications.

Participated regularly in Walkthroughs and review meetings with Project Manager and development team.

Prepared Groomed backlog of features to ensure ready for iteration planning sessions including documenting acceptance criteria, business rules and other models needed by teams.

Performed Content Management and Data Mapping to facilitate GAP Analysis. Prepared RTM

(Requirement Traceability Matrix).

Supported the technical team in developing dashboards, reports using BI Publisher.

Worked with technical team during repository development, navigation through the main 3 layers

(Physical layer, Business Model & Mapping layer, Presentation layer).

Facilitated the Team in the ETL process, in the development of mappings using Informatica.

Worked with QA team in identifying test cases/test data and lead the business team for UAT.

Played a key role in planning, testing and implementation of system enhancements and conversions. Environment: MS Word, MS PowerPoint, MS Excel, MS Project, MS Visio, Agile (Scrum), RTC, Unified Modeling Language (UML), OBIEE 11g, BI Publisher, Informatica. Creace Technologies /Project: 1 Jul 2010– Aug 2011 Role: Business Analyst

The project emphasized on improving and enhancing the existing Accounts Management System. The system was intended to provide various services such as Current Balance, Usage History, Plan Options, Payment History, Tax and Insurance Data, Online Payments, Applications for Secondary Cards, Theft Report, or loss of card. Customers could use the Accounts Management System to manage their accounts and keep track of previous records. Additional responsibilities included the validation and verification of Networking and Mobile Devices.

Responsibilities:

Conducted JAD sessions with the stake holders, SMEs and end users.

Followed the Software Development Life cycle (SDLC) concept as per Agile methodology.

Analyzed prior documents and Gathered Business Requirements, analyze data/workflows.

Prepared Business Requirement Documents (BRD) and Functional Requirement Document (FRD).

Articulated the Product roadmap by keeping the business processes and challenges as focus.

Acted as Single point of contact between technology team and product owner and client.

Shared the facilitation of daily stand-up, retrospective, backlog grooming and iteration planning meetings.

Engaged Product owners, Scrum development team and programs SME’s to understand communicate status, priorities, risks, to understand business needs and issues.

Created User stories, Use Cases, Use case diagrams, Workflow Diagrams, etc. using MS Visio.

Involved with the Development team in using Oracle Business Intelligence (OBIEE) for creating Business Data Models, Dashboards & Interactive Reports, KPI & Scorecard.

Supported the Development Team in data modeling using concepts like Dimensional Data Modeling, Star Schema modeling etc.

Participated in writing test cases and test plans for the given scope items.

Managed customer expectations, interaction with executive customers, customer engagements, customer escalations to ensure successful implementation and consumption of the product by customers. Environment: MS Word, MS PowerPoint, MS Excel, MS Project, MS Visio, Agile (Scrum), RTC, OBIEE 11g.

EDUCATION

Bachelor of Technology in Applied Electronics and Instrumentation Engineering June 2011 Calicut University, Kerala, India

North Lake College, Irving, TX, 2014 Dec 2014

Credit Courses: Accounting, Marketing, Human Resource Management

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